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ICT Role in 21st Century Education & its Challenges.pptx
Đề tài: Nhu cầu năng lực kĩ năng tiếng anh tốt tại công ty xuất nhập khẩu
1. 1
THE DEMAND FOR GOOD ENGLISH
SKILLS HUMAN RESOURCES AT NOON
KOREAN EYEWEAR
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ACKNOWLEDGMENT
This internship period gives me a role in my career and would not have been
possible to write this professional paper without the encouragement of many people
some of whom I would like to particularly mention here.
Firstly, I would like to thank to my instructor Ms.NGUYEN THI A for the
guidance and support in making this internship report. She was always available to
assist me in completing the report with detail comments in each part, take time out
from his busy schedule to steer me in the right the direction whenever they thought I
needed it. My report wouldn’t have finished without their great supports.
Secondly, thanks to all ABC University's professors whose enthusiasm in
teaching and sharing knowledge have helped me a lot in solving research problem
and them improving my career to next level. I also would like to thank the
Department of Foreign Languages for providing me with a good environment and
facilities to complete my study as well as internship period.
Furthermore, my particular thanks also go to the Director and staffs of the 1st
Store – the Noon – Korean Eyewear Limited Company for their assistance and
giving me many valuable insights and consultation.
Last but not least, I would like to thank my family for supporting and
understanding during my university time.
Due to the limited time and scope, my report may have many shortcomings.
So I hope to receive the contributions of teachers to improve my thesis.
Thank you sincerely!
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TABLE OF CONTENTS
INTRODUCTION.................................................................................................................... 1
1. Introduction to the Company and the internship’s department........................................... 2
2. Details on assigned works during internship period.......................................................... 3
3. Purpose of the research topic .......................................................................................... 5
4. Report structure and methodology .................................................................................. 6
CHAPTER 1: THEORICAL BACKGROUND........................................................................... 7
1.1 Understanding labor demand ...................................................................................... 7
1.2 Demand for labor with high English skills level in Vietnam.......................................... 7
1.3 The current status of Vietnamese Labor’s English skills. .............................................. 8
CHAPTER 2: FINDINGS AND DISCUSSION.............................. Error! Bookmark not defined.
2.1. Current status of recruitment process of the Noon- Korean Eyewear Limited CompanyError!
Bookmark not defined.
2.2. The current English skills level of employees in the Noon- Korean Eyewear Limited
Company.................................................................................. Error! Bookmark not defined.
2.3. Demand for human resource with high English skills of the Noon- Korean Eyewear Limited
Company.................................................................................. Error! Bookmark not defined.
CHAPTER 3: SUGGESTIONS AND RECOMMENDATIONS...... Error! Bookmark not defined.
3.1. Results of the internship period ........................................... Error! Bookmark not defined.
3.2. Recommendations on meeting demand for high qualified English skills employees of the
Noon- Korean Eyewear Limited Company ................................. Error! Bookmark not defined.
3.2.1. Focusing on screening stage and interviewing section to get qualified candidates..Error!
Bookmark not defined.
3.2.2. More training and practicing on the English skills of the staff........ Error! Bookmark not
defined.
CONCLUSION............................................................................ Error! Bookmark not defined.
REFERENCES............................................................................. Error! Bookmark not defined.
5. 1
INTRODUCTION
In the period of market economy integration, foreign language is an important
key in personal development as well as business organization. But the fact is that
although there are millions of students graduate every year but they don't have
enough Foreign Language ability for the work requirements. In Vietnam and also
internationally, the most popular foreign language used in offices is English. This
type of international language is now a key for more successful career for
Vietnamese labor.
On the basis of The scheme to develop Ho Chi Minh City to become a smart
city in the period of 2017-2020, with a vision to 2025, contributing to improving the
quality of growth and competitiveness of the City economy, the demand for high
quality labor is forecasted to increase sharply in the near future. According to a
recent survey conducted by VietnamWorks - Navigos Group Vietnam Joint Stock
Company, labor demand will grow strongly in 2019, of which 33% of businesses
plan to increase sharply in terms of personnel size.
Specifically, 15% of surveyed businesses will increase their recruitment amount
by 30-40%; 15% of businesses will increase recruitment by 40-50% and 3% of
businesses will increase recruitment by over 50%.
Recognizing the reality of the labor market in Ho Chi Minh City, along with the
development, economic integration, the increase of import-export and investment
activities, logistics services are developing. In spite of this, the growth potential is
very high, which leads to a strong increase in demand for high quality labor with
good use of English and good information technology.
Businesses and also labors agree that English very important nowadays. It is
used in the simplest cases such as using the default language information technology
in English, reading English manuscripts, email messages sent by partners or just
some simple direction, language in use with foreign guests, partners who visit the
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company. Moreover, foreign and foreign-invested companies are also investing
heavily in Vietnam in many fields of economy, therefore the requirements and
challenges for Vietnamese manpower are even higher. That demand requires students
to focus on foreign language training, meet the minimum ability to listen, read, speak
and write at the most basic level.
The Foreign Investment Agency (Ministry of Planning and Investment) has just
announced that, in the first eight months of 2019, the total newly and adjusted foreign
investment capital, capital adjusted and invested via capital contribution to purchase
shares in Vietnam reached 22.63. billion USD, equaling 92.9% as compared to the
same period in 2018.
By investment partners, there are 103 countries and territories having
investment projects in Vietnam. Hong Kong took the lead with a total investment of
5.63 billion USD (of which, 3.85 billion USD bought shares in Vietnam Beverage
Co., Ltd. in Hanoi), accounting for 24.9% of the total investment capital. South
Korea ranked second with a total investment of 3.48 billion USD, accounting for
15.4% of total investment capital into Vietnam.
The above information indicates an increase in the demand for high-quality
human resources for foreign companies or foreign-invested companies in Vietnam at
this time of global economic integration. To better understand that need, I decided to
research on the topic "The demand for Good English skills human resources at
Noon Korean Eyewear". This is a company with 100% Korean investment capital in
District 2 - Ho Chi Minh City.
1. Introduction to the Company and the internship’s department
Noon is one of the leading companies in the glasses manufacturing industry in
Korea, we are proud to bring our customers a line of high quality eyeglasses,
imported directly from our factory in the DaeGu city, South Korea.
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The company’s name in Vietnam: Noon- Korean Eyewear Limited Company –
Công ty Trách nhiệm hữu hạn Noon - Korean Eyewear
Establishment date in Vietnam: September 8, 2018.
Professional in manufacturing and distributing optical glasses and
eyeglasses in Vietnam.
100% Glasses at Noon are self-designed, molded and manufactured by
advanced technology with modern and youthful designs.
Customers can be assured of the high quality and sophisticated
craftsmanship of our company's genuine products.
Products display store: No.159 Tran Quang Khai street, Tan Dinh ward,
District 1, Ho Chi Minh city.
Tel: + 84-28-6270-2212
Email: matkinhnoon@gmail.com
Facebook.com/matkinh.noon
Instagram.com/matkinh.noon
website: www.matkinhnoon.com
Internship department: I spent a month in Products display store in District 1 of
the company as a sale assistant.
2. Details on assigned works during internship period
For this report to be presented clearly and understandably, the internship
activities at below is presented in detail by the week
Schedule Individual role Internship activities
WEEK 1+2 1. Acknowledging the Read the information about the
8. 4
Sales and Marketing
Department functions
in the Company.
2. Acknowledging the
sale process, watching
other sale
representative in-store
on how to
communicating with
customers
Company
Translated contract and got familiar
with contracts between the
Company and the partners (both
suppliers domestically and
internationally, other business
units, etc.)
Sent service/products offerings of
the Company via mail to customers
and potential customers.
Searched for customer information
through various channels (websites,
social network, fanpage, etc.) to
build a potential customer database,
and then translate into Vietnamese
if the info is in English and vice
versa.
WEEK 3+4 1. Building and
strengthening
relationships with
existing and new
customers to enable
future sales
2. Learning to perform
basic tasks of sale
department (welcome
customers and consult
a) Wrote offerings and
products catalog and sent to
potential customers who
may want to buy the
company’s products.
b) Participated in sales calls
with members of sales team
to potential and existed
clients to improve sales
skills of the sales person.
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for them on the
glasses’ design
3. Joining and sharing
tasks with customer
service team
4. Performing multiple
tasks of sale
department, especially
practice planning sales
strategy
c) Distributed memos,
contracts, resumes, room
requests and amenities to
relevant departments.
d) Used various computer
software packages to enter
data, correspondence, forms,
memorandum and other
documents.
e) Wrote and posted new
information in the product
list.
f) Filed and organized copies
of contracts and
correspondences ensuring
records are up to date.
g) Handle customer’s inquiries
h) Worked with sales manager
to ensure understanding of
sales strategy and effective
implementation of that
strategy
3. Purpose of the research topic
The research aims to give readers better understanding on the demand for
English skill qualified human resource of a typical foreign company in Vietnam. So
that the English-majored students can have general ideas on how important of
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English skills in global integrating economy. Besides, the research will also point out
the demanding qualification of English skills of an idea candidate for each position of
the Company.
4. Report structure and methodology
The report consists of three chapter
Chapter 1: The theoretical basis of human resource and high quality human
resource.
Chapter 2: The actual status of the demand for human resource with high level of
English skills at the Noon- Korean Eyewear Limited Company.
Chapter 3: Some recommendations to the company and the recruitment process in
order to have more human resource with high level of English skills.
The research method: To research on this topic, I use a qualitative research
methodology to determine the actual status of high English skills labor
demand of the company. I took interviews with managers (both Vietnamese
and Korean) in order to find out the reasons for demanding high English
skills human resources and how proficiently of candidates which is
sufficient and may adapt well the work requirements at the Company. In
addition, I get the data on employments from human resources department
of the Company and I observed on English-using frequency of the
employees at the company.
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CHAPTER 1: THEORICAL BACKGROUND
1.1 Understanding labor demand
Labor demand is the need for employees and workers in a particular job market
such as construction or manufacturing.
When producing goods and services, businesses require labor and capital as
inputs to their production process. The demand for labor is an economics principle
derived from the demand for a firm's output. That is, if demand for a firm's output
increases, the firm will demand more labor, thus hiring more staff. And if demand for
the firm's output of goods and services decreases, in turn, it will require less labor
and its demand for labor will fall, and less staff will be retained.
Like all other goods and services, labor is exchanged on the market, called the
labor market. The price of labor is the actual wage paid by the producer to workers.
Salary is the price of labor.
1.2 Demand for labor withhigh English skills level inVietnam
Analyzing and forecasting human resource demand in 2019 by industry and
occupation based on the labor demand data chain for the period of 2013-2018 shows
that, in 2019, Ho Chi Minh City needs 320,000 opening positions, including 130,000
new ones.
In addition, the demand for trained human resources accounts for 79.17%,
including qualified personnel at the elementary level - Skilled technical workers
22.77%, Intermediate accounting for 19.93%, College 15.80%, University or higher
20.67%.
Recognizing the reality of the labor market in Ho Chi Minh City, along with the
development, economic integration, the increase of import-export and investment
activities, logistics services are developing. In spite of this, the growth potential is
very high, which leads to a strong increase in labor demand for logistics, especially
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high quality human resources with good use of English and good information
technology.
Similarly, businesses have more and more e-commerce activities, the technology
applied in e-commerce changes at a fast pace, creating many job opportunities for
workers, those workers also need English skills in their work every day.
In December 2019, the ASEAN Economic Community (AEC) will form and
allow the free movement and exchange of labor of 10 countries in the region, which
will put the Vietnamese human resources in front of a significant challenge when
facing and compete with personnel from the same level from neighboring countries
that have strong English skills such as Singapore, Thailand and the Philippines ...
1.3 The current status of Vietnamese Labor’s Englishskills.
The establishment of the ASEAN Economic Community (AEC) and joining the
TPP brings many job opportunities for high quality human resources, especially those
who are fluent in English. However, many experts fear that the foreign language
skills of Vietnamese workers will be difficult to compete with other countries in the
region and around the world, because training institutions and also learners are not
really interested in investing in this important language.
Every year, the number of graduates struggling to find work because English
proficiency is not qualified is still a very big number. Poor English is also the reason
why many Bachelors do not meet the conditions to study at higher levels or to lose
opportunities to study abroad.
This is also a barrier that makes our country's labor lack confidence in the
integration process. According to the International Labor Organization (ILO),
compared with other ASEAN countries, Vietnam's English proficiency is currently
behind Singapore, Malaysia, the Philippines and Brunei. Human resources from the
above countries have more competitive advantage because of their good English
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