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Email	
  Marketing:	
  
How	
  to	
  Grow	
  Your	
  List	
  
by	
  400%	
  
Pam	
  Moore
CEO	
  /	
  Founder
Marketing	
  Nutz
Social	
  Zoom	
  Factor	
  
@PamMktgNut
Why	
  email	
  
marketing?
• Increase	
  conversion	
  
rates	
  /	
  sales
• Nurture	
  relationships	
  
• Data	
  collection	
  
• Brand	
  awareness	
  
Source:	
  Forrester	
  Research
• Make	
  it	
  a	
  top	
  goal	
  of	
  everything	
  to	
  grow	
  your	
  
email	
  list	
  
Integrate	
  into	
  the	
  DNA	
  of	
  your	
  
marketing	
  
It	
  only	
  takes	
  a	
  seed!	
  
But	
  isn’t	
  email	
  marketing	
  
dead?	
  
• There	
  are	
  4.4	
  billion	
  email	
  
accounts	
  (4.6	
  by	
  2016	
  end)	
  	
  
• In	
  2015	
  2.6	
  billion	
  active	
  
email	
  users	
  – 1.4	
  billion	
  
accessing	
  via	
  mobile	
  
• 93%	
  marketers	
  use	
  email	
  
marketing	
  
• $2.4	
  billion	
  spent	
  on	
  email	
  
marketing	
  in	
  2015
Consumer	
  usage
• 57%	
  subscribers	
  spend	
  
10-­‐60	
  minutes	
  a	
  week	
  
browsing	
  emails	
  
• 91%	
  consumers	
  check	
  
their	
  email	
  at	
  least	
  once	
  
a	
  day	
  
But	
  does	
  it	
  work?	
  
• Email	
  converts	
  better	
  
than	
  SEO,	
  digital	
  ads	
  
and	
  social	
  media	
  
• For	
  every	
  $1	
  invested	
  
in	
  email	
  marketing	
  
the	
  average	
  return	
  is	
  
$43	
  
• That’s	
  a	
  return	
  on	
  
investment	
  of	
  4300%!	
  
Source:	
  Quicksprout
Email	
  subscribers	
  3	
  times	
  more	
  likely	
  to	
  share	
  
content	
  via	
  social	
  media	
  than	
  other	
  visitors
It’s	
  personal
• 78%	
  of	
  marketing	
  
emails	
  are	
  sent	
  to	
  
personal	
  email	
  
accounts	
  
• 6%	
  increase	
  in	
  
transactions	
  by	
  
personalizing	
  email	
  
Mobile	
  
• 53%	
  opened	
  on	
  
mobile	
  device	
  
• Only	
  42%	
  marketers	
  
optimizing	
  for	
  mobile	
  
• 80%	
  consumers	
  
delete	
  email	
  if	
  
doesn’t	
  display	
  
properly	
  
Context	
  is	
  everything	
  
trust  is  required,  not  optional
The	
  goal	
  is	
  not	
  to	
  do	
  business	
  
with	
  people	
  who	
  need what	
  
you	
  have	
  but	
  instead	
  to	
  do	
  
business	
  with	
  people	
  who	
  
believe what	
  you	
  believe!
-­‐Simon	
  Sinek
Communities  create  markets
Opportunity Harvest
Free	
  
member
Paid	
  
member
Loyal	
  
evangelist
Community	
  Zone Customer	
  Zone
$$
P	
  =	
  People	
  
O	
  =	
  Objectives	
  
S	
  =	
  Strategy	
  
T	
  =	
  Technology	
  
Don’t	
  start	
  with	
  technology
How	
  you	
  say	
  hello	
  matters
• Double	
  opt-­‐in	
  or	
  not	
  
• Be	
  consistent	
  w/	
  brand	
  and	
  
other	
  communication
• Don’t	
  spam,	
  respect	
  
• Value,	
  context,	
  relevancy	
  
• Reward	
  desired	
  actions
• Unique	
  content	
  
• Humanize	
  it
Ad	
  blocking	
  
• 18%	
  of	
  US	
  Consumers	
  
use	
  ad	
  blocking	
  software	
  
• This	
  number	
  will	
  double	
  
in	
  2016	
  
• 185	
  million	
  global	
  users	
  
of	
  ad	
  blocking	
  
technologies	
  
Source:	
  Pagefair &	
  Adobe,	
  2015
Inspire	
  action	
  
Spam
78%	
  email	
  is	
  spam
Select	
  your	
  email	
  
marketing	
  platform
• Mailchimp
• Aweber
• Constant	
  Contact	
  
• Get	
  Response	
  
• Infusionsoft
List	
  management	
  
• Keep	
  it	
  fresh	
  
• Monitor	
  frequently	
  
• Learn	
  from	
  the	
  data	
  
• Tweak,	
  rinse,	
  repeat	
  
• Optimize	
  
List	
  segmentation
• 760%	
  increase	
  in	
  revenue	
  
from	
  segmentation
• Specific	
  actions
• Behavior
• History	
  
• Demographics	
  
• Language	
  
• Purchase	
  type,	
  amounts	
  
Keep	
  list	
  clean	
  
• Remove	
  inactive	
  
subscribers	
  
• Improve	
  integrity	
  
• Increase	
  deliverability	
  
• Improve	
  open,	
  click	
  
through	
  and	
  response	
  
rates	
  
• Quality	
  of	
  data	
  is	
  
higher	
  
Grow	
  list	
  
• Content	
  
• Offers
• Opt-­‐in	
  
• Contests	
  and	
  
promotions	
  
• Ecommerce	
  
• Pop-­‐ups	
  
Creative	
  
• Keep	
  it	
  clean	
  
• Understand	
  flow	
  –
top	
  bottom,	
  left	
  right	
  
• Cohesion	
  between	
  
offline	
  and	
  online	
  
branding
• Less	
  is	
  more	
  
Retention
• High	
  value	
  offers	
  
• Trigger	
  campaigns	
  
that	
  reward	
  certain	
  
actions	
  
• Authentic
• Appreciative	
  
• Respect	
  
Testing	
  
• Subject	
  line	
  
• Timing	
  
• Day	
  of	
  week	
  
• Length	
  of	
  email	
  
• Creative	
  and	
  design	
  
• Layout
• Content	
  mediums	
  
Optimization	
  
• Actions	
  taken	
  – subjects,	
  
content	
  	
  
• Mobile	
  optimization	
  
• Heat	
  maps	
  – where	
  do	
  
subscribers	
  click
• Content	
  and	
  language	
  
• Date	
  and	
  time	
  
• Frequency	
  
• Creative	
  and	
  design	
  
Real	
  results	
  must	
  be	
  measured	
  
• Measure,	
  measure	
  measure
• Conversions	
  
• Website	
  visit	
  
• Content	
  consumed	
  
• Segmentation	
  
• Deliverability	
  =	
  bounce	
  rates,	
  
spam	
  complaints,	
  unsubscribe	
  
Maslow’s	
  hierarchy	
  of	
  needs
Morality,
creativity,
spontaneity,
problem solving,
lack of prejudice,
acceptance of facts
Self-­esteem,  confidence,  
achievement,  respect  of  
others,  respect  by  others
Friendship,  family,  sexual  intimacy
Security  of  body,  employment,  resources,  
morality,  family,  health,  property
Breathing,  food,  water,  sleep,  homostasis,  excretionphysiological
safety
belonging
esteem
self-actualization
Hierarchy	
  of	
  social	
  community	
  
inspiration
self-­
actualization
esteem
belonging
safety
achieve
connect
inspire
Embrace	
  OPCs	
  
Other	
  people’s	
  community	
  &	
  content
Activate  Influencers
34
Platform   Tier  1
Target  Market  
Segments  Tier  2  VIP  Tribes  
Blog  
Twitter
LinkedIn
Facebook  
Content  
Syndication  
Internal  
Family  &  
Friends  
Industry  
Influencers
Media  
Thought  
Leaders  
Questions?	
  
Pam	
  Moore
CEO	
  /	
  Founder	
  
Marketing	
  Nutz
@pammktgnut
www.pammarketingnut.com
www.themarketingnutz.com
www.getrealchat.com
www.socialzoomfactor.com
Content	
  Marketing	
  
Golden	
  Rules
1. Slow	
  down	
  to	
  speed	
  up
2. Build	
  foundation
3. Set	
  goals
4. Know	
  who	
  you	
  are
5. Know	
  what	
  they	
  want
6. Know	
  what	
  ya’	
  got
7. Embrace	
  imperfect	
  perfection
8. Create	
  once,	
  use	
  many
9. Integrate
10. Be	
  You
11. Stay	
  Fresh
12. Try	
  the	
  Cow
13. Create	
  real	
  conversion	
  funnel
14. Don’t	
  over	
  complicate
15. Take	
  them	
  on	
  a	
  journey
16. When	
  in	
  doubt,	
  inspire	
  them

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Email Marketing How to Grow Your List by 400%

  • 1. Email  Marketing:   How  to  Grow  Your  List   by  400%   Pam  Moore CEO  /  Founder Marketing  Nutz Social  Zoom  Factor   @PamMktgNut
  • 2. Why  email   marketing? • Increase  conversion   rates  /  sales • Nurture  relationships   • Data  collection   • Brand  awareness   Source:  Forrester  Research
  • 3. • Make  it  a  top  goal  of  everything  to  grow  your   email  list   Integrate  into  the  DNA  of  your   marketing  
  • 4. It  only  takes  a  seed!  
  • 5. But  isn’t  email  marketing   dead?   • There  are  4.4  billion  email   accounts  (4.6  by  2016  end)     • In  2015  2.6  billion  active   email  users  – 1.4  billion   accessing  via  mobile   • 93%  marketers  use  email   marketing   • $2.4  billion  spent  on  email   marketing  in  2015
  • 6. Consumer  usage • 57%  subscribers  spend   10-­‐60  minutes  a  week   browsing  emails   • 91%  consumers  check   their  email  at  least  once   a  day  
  • 7. But  does  it  work?   • Email  converts  better   than  SEO,  digital  ads   and  social  media   • For  every  $1  invested   in  email  marketing   the  average  return  is   $43   • That’s  a  return  on   investment  of  4300%!  
  • 8. Source:  Quicksprout Email  subscribers  3  times  more  likely  to  share   content  via  social  media  than  other  visitors
  • 9. It’s  personal • 78%  of  marketing   emails  are  sent  to   personal  email   accounts   • 6%  increase  in   transactions  by   personalizing  email  
  • 10. Mobile   • 53%  opened  on   mobile  device   • Only  42%  marketers   optimizing  for  mobile   • 80%  consumers   delete  email  if   doesn’t  display   properly  
  • 12. trust  is  required,  not  optional
  • 13. The  goal  is  not  to  do  business   with  people  who  need what   you  have  but  instead  to  do   business  with  people  who   believe what  you  believe! -­‐Simon  Sinek
  • 14. Communities  create  markets Opportunity Harvest Free   member Paid   member Loyal   evangelist Community  Zone Customer  Zone $$
  • 15. P  =  People   O  =  Objectives   S  =  Strategy   T  =  Technology   Don’t  start  with  technology
  • 16. How  you  say  hello  matters • Double  opt-­‐in  or  not   • Be  consistent  w/  brand  and   other  communication • Don’t  spam,  respect   • Value,  context,  relevancy   • Reward  desired  actions • Unique  content   • Humanize  it
  • 17. Ad  blocking   • 18%  of  US  Consumers   use  ad  blocking  software   • This  number  will  double   in  2016   • 185  million  global  users   of  ad  blocking   technologies   Source:  Pagefair &  Adobe,  2015
  • 20. Select  your  email   marketing  platform • Mailchimp • Aweber • Constant  Contact   • Get  Response   • Infusionsoft
  • 21.
  • 22. List  management   • Keep  it  fresh   • Monitor  frequently   • Learn  from  the  data   • Tweak,  rinse,  repeat   • Optimize  
  • 23. List  segmentation • 760%  increase  in  revenue   from  segmentation • Specific  actions • Behavior • History   • Demographics   • Language   • Purchase  type,  amounts  
  • 24. Keep  list  clean   • Remove  inactive   subscribers   • Improve  integrity   • Increase  deliverability   • Improve  open,  click   through  and  response   rates   • Quality  of  data  is   higher  
  • 25. Grow  list   • Content   • Offers • Opt-­‐in   • Contests  and   promotions   • Ecommerce   • Pop-­‐ups  
  • 26. Creative   • Keep  it  clean   • Understand  flow  – top  bottom,  left  right   • Cohesion  between   offline  and  online   branding • Less  is  more  
  • 27. Retention • High  value  offers   • Trigger  campaigns   that  reward  certain   actions   • Authentic • Appreciative   • Respect  
  • 28. Testing   • Subject  line   • Timing   • Day  of  week   • Length  of  email   • Creative  and  design   • Layout • Content  mediums  
  • 29. Optimization   • Actions  taken  – subjects,   content     • Mobile  optimization   • Heat  maps  – where  do   subscribers  click • Content  and  language   • Date  and  time   • Frequency   • Creative  and  design  
  • 30. Real  results  must  be  measured   • Measure,  measure  measure • Conversions   • Website  visit   • Content  consumed   • Segmentation   • Deliverability  =  bounce  rates,   spam  complaints,  unsubscribe  
  • 31. Maslow’s  hierarchy  of  needs Morality, creativity, spontaneity, problem solving, lack of prejudice, acceptance of facts Self-­esteem,  confidence,   achievement,  respect  of   others,  respect  by  others Friendship,  family,  sexual  intimacy Security  of  body,  employment,  resources,   morality,  family,  health,  property Breathing,  food,  water,  sleep,  homostasis,  excretionphysiological safety belonging esteem self-actualization
  • 32. Hierarchy  of  social  community   inspiration self-­ actualization esteem belonging safety achieve connect inspire
  • 33. Embrace  OPCs   Other  people’s  community  &  content
  • 34. Activate  Influencers 34 Platform   Tier  1 Target  Market   Segments  Tier  2  VIP  Tribes   Blog   Twitter LinkedIn Facebook   Content   Syndication   Internal   Family  &   Friends   Industry   Influencers Media   Thought   Leaders  
  • 35. Questions?   Pam  Moore CEO  /  Founder   Marketing  Nutz @pammktgnut www.pammarketingnut.com www.themarketingnutz.com www.getrealchat.com www.socialzoomfactor.com
  • 36. Content  Marketing   Golden  Rules 1. Slow  down  to  speed  up 2. Build  foundation 3. Set  goals 4. Know  who  you  are 5. Know  what  they  want 6. Know  what  ya’  got 7. Embrace  imperfect  perfection 8. Create  once,  use  many 9. Integrate 10. Be  You 11. Stay  Fresh 12. Try  the  Cow 13. Create  real  conversion  funnel 14. Don’t  over  complicate 15. Take  them  on  a  journey 16. When  in  doubt,  inspire  them