Paytm Mall Payment Cycle

1. In this module we will discuss （我们会讲解以下部分）
1. When is payment transferred?（如何创建结算账单?）
2. How can you check your payments?（如何查看结算账单?）
3. Why have you not received payment yet?（为什么没有收到结算账单?）
4. Why have you received payment different from expected payout?（为什么收到的结算账单和预支出的不
一致?）
Payment lifecycle（结算周期）

2. Once your product is delivered to the customer, payment will be processed（一旦订单妥投
成功，结算就会创建）
Order received Order processed Order delivered
Payment initiated
When is payment transferred ? （如何创建结算账单?）

3. • Payment is transferred on every day except bank holidays and it is processed during banking
hours only（除银行假期外，每天都会付款，并且仅在银行营业时间进行处理）
• Payment will be released the next day from the date of delivery of the product(付款将在产品成功妥
投之日的第二天打款）
For example –
Product delivered - 2nd (Tuesday)
Payment released- 3rd (Wednesday)
Example of payment transferred（结算账单创建例子）
2.
1.
1 2

4. Payout reports will be downloaded in zip
file and will consist of the following
reports -
• Payment Transactions report
• Order level detail report
• Packaging adjustments report
• Damage product adjustment report
(Inventory in FC)
Orderwise details for specific date
frames of expected payouts can be
viewed in the following formats
• Multiple orders detail report of
expected payout
• Expected payout of specific order
Settlements Reports（结算报
告）
Orderwise Reports（订单结算详
情报告）
How can you check your payments? （如何查看结算
账单?）
You can check your payments in these two ways-（您可以通过以下两种方法查看结算账单）

5. Click on payments tab
Click on settlements
tab
Date filter- you can use
this filter to select date
range as per your
requirement
Overview of settlement wise payout report（查看
settlement wise payout report）
1.
3.
4.
1
3
4
If you want to check your payment details according to the payment date then follow these steps-（您
可以根据以下步骤查看细节）
2
Click on payout2.

6. You can apply the date
filter by selecting the
date range
Overview of settlement wise payout report （查看
settlement wise payout report）
3a
3a.

7. Click here to view the
total amount settled/
payout received from
Paytm Mall
Here you can view
datewise payment
Payments have been
settled against number
of orders–
• Revenue based
• Adjustment based
Click on show details to
view the detailed payment
transaction
Overview of settlement wise payout report （查看
settlement wise payout report）
4.
5.
6.
7.
7
6
5
4

8. View your UTR and
date of payment
View your all deduction
in the payout
View your new order
level details &
adjustment level
details
Overview of settlement wise payout report （查看
settlement wise payout report）
7a.
7b.
7c.
7a 7b
7c

9. Click on the icon to
download payout report
for selected date
Click on the icon to
download payout report
a) Two files will be
downloaded in
zip format
• Merchant
payout report
• Order summary
report
Overview of settlement wise payout report （查看
settlement wise payout report）
8.
9.
9
8
If you want to download individual settlement wise payments details in excel format then follow these
steps-（如果您想以excel格式下载个人清算支付详细信息，请按照以下步骤操作 -）

10. Click on Download
payment details to
download payout of the
selected date filter
Click on the icon to
download payout report
10.
11.
11
10
If you want to download payments details of selected date range in excel format then follow these
steps-(如果您想以excel格式下载选定日期范围的付款明细，请按照以下步骤操作 -）
Overview of settlement wise payout report （查看
settlement wise payout report）

11. Here you can check the
amount which is in process
and it will be credited/debited
accordingly in your account
within upcoming days
12.
12
Overview of settlement wise payout report （查看
settlement wise payout report）

12. Click on orderwise
Select the required
date frame
Overview of orderwise payout report?（如何查看
orderwise payout report?）
1.
2.
1
2
If you want to check your payments details according to the order then follow these steps-（如果您想
根据订单查看付款细节，请按照以下步骤操作 -）

13. Click on search and you
can apply the item
status filter to view the
order status
3.
3
Overview of orderwise payout report? （如何查看
orderwise payout report?）

14. Check the status of the
payout
Click on more details
to view the deduction
made in the payout
4.
5.
Overview of orderwise payout report? （如何查看
orderwise payout report?）
4
5

15. View the UTR (if paid)
View the deduction
made in the payout
5a.
5b.
5b
5a
6
If you have any query or
issue related to payment
then click on Payment
queries tab
6.
Overview of orderwise payout report? （如何查看
orderwise payout report?）
If you have any issue regarding the payment then you can raise a payment query（如果您对付款有任
何问题，则可以在seller support里的payment提出付款查询）

16. Select the issue6a.
6a
Overview of orderwise payout report? （如何查看
orderwise payout report?）

17. Here you can check
common FAQs
6b.
6c
6d
6e
6b
Enter description of the
issue
6c.
Click on check box only
if you want a call back
from us
6d.
Click on submit ticket6e.
Overview of orderwise payout report? （如何查看
orderwise payout report?）

18. Click on download
order details
7.
7
8
Click on the icon to
download orderwise
payout report
8.
Overview of orderwise payout report? （如何查看
orderwise payout report?）
If you want to download orderwise payments details of selected date range in excel format then follow
these steps-（如果您想以excel格式下载所选日期范围的订单付款详细信息，请按照以下步骤操作 -）

19. Why have you not received payment yet?（为什么
没有收到结算账单?）
• Payment against the payout will reflect in your account after the next day from the date of delivery of
the product
• However, there may be occasions when there is a delay in receipt of payment
（支付款项将在产品成功妥投之日起的第二天后反映在您的帐户中
但是可能会有收到付款延迟的情况，请以下常见的两种原因）
Account Detail Change（银行账户信息改动）
• If there is a recent change in your bank detail , there may be a delay
in your payment.
• You can update it via the Seller Panel.（如果您的银行资料最近
发生变化，您的付款可能会延迟。
您可以通过卖方面板进行更新。）
Bank Holiday （银行假期）
• Bank holidays can lead to delayed payments（银行假期会导致打款延迟）
• It will be credited in your account on the next business day. （会在下一个工
作日进行打款处理）

20. How can you change bank details via seller
panel?（您如何在卖家后台改动银行账号信息?）
Click on Support
Tab
1 1.

21. Click on My Account
How can you change bank details via seller
panel? （您如何在卖家后台改动银行账号信息?）
2
2.

22. A number of factors can lead to payment different from expected payout（以下原因可能导致结算金额
与预期支出不同）
Why have you received payment different from
expected payout? （为什么收到的结算账单和预支出的不一
致?）
Possible penalties-（罚款）
• You may have to pay several
penalties sometimes which could
result in different payout（您可能需要
支付一些罚款，有时可能会导致不同
的支出）
High Logistics-(物流费用)
• Wrong packaging can lead to higher
than expected logistic charges.
• Click here to see packaging
guidelines（错误的包装会导致高于
预期的后勤费用。
• 点击此处查看包装指南）
High returns- （退货扣款）
• If the customer returns the
product, against which you’ve
already received the payment,
then the refund will be deducted
from your next payout（如果客户
退还您已收到付款的产品，则退
款将从您的下一笔付款中扣除）

23. Thanks everyone!
For any query please raise a ticket on support