Around 72% of consumers see having to explain their problem to multiple people as ‘poor customer service.’ Happy customer can be a boon for any business. To ensure that your customers are happy, building a competent Customer Service Team is necessary. Our Customer Service Assessments test the critical parameters of behavioural attributes such as empathy, emotional control & conscientiousness along with fluency, pronunciation, grammar, and tonality that are generally overlooked in most assessments. Reach out to us if you would like to make your hiring process easier and more efficient. visit our website at www.pampstest.com

1. RED FLAGS
to look for
while hiring
Customer
Service
Executives:

2. Lack of
EMPATHY
and
CONSCIENTIOUSNESS

3. Lack of
EMOTIONAL
CONTROL

4. RUDE
or
Disinterested
tone

5. aaks
MISPRONUNCIATION
of words
que-pun Excape
ladij

6. GRAMMATICAL
errors
I like very
much to
help you
Their is no
thing I can't
help you with
Hi can
you talk
me soon

7. Amm, Ok,
Pls Wait..
Limited
VOCABULARY

8. Need more
ASSISTANCE
WITH HIRING?

9. Subscribe to our
MONTHLY
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and reach out to
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hiring process.
https://pmapstest.com