1. Curriculum Vitae
It's an honor for me to introduce this C.V with my personal information to apply to
work in your group as an employee contributing in the development of this
corporation.
Personal Information
Name : OSAMA RIZK MOHAMMED
Nationality : Egyptian
Date of Birth : 21 / 07 / 1984
Place of Birth : Cairo
Gender : Male
Marital Status : Married
Religion : Muslim
Military Status : Exempt
Contact Details
Address : 1 Saber El-sayed St form Ali Atya St – New El-Marg – Cairo
Mobile1 : 01005752855
Mobile2 : 01111794089
Email : osama_rizk68@yahoo.com
Objective
8+ years experienced IT professional with Data Analysis, Database administration
skill and Application Support. Offering an exceptional ability to work under high
pressure. Committed to quality performance with an ability to learn new procedures.
Flexible, positive and responsive to change. A committed team player, self motivated with
the ability to communicate to all levels.
Education
Languages
From - ToMajor SubjectsDegreesInstitute
2004/2008Very goodBachelor Social ServicesSocial Work

2. • Arabic : Mother Tongue
• English : GOOD
Computer Skills
1- Computer maintenance. (Software - Hardware)
Internet application.
2- Microsoft Office application. (Windows - word - Excel - Power point)
3- Technical support networks.
Typing Skills
• Arabic : Excellent
• English : GOOD
Work Experience
• From 2009 until 2010 in alhoda groub Contracting Company
Duties include: Workers' salaries.
• From 2010 until 2011 in Egyptian Calculators Company
Duties include: sales manager.
• From 2011 until 2015 in pico oil services Company
Duties include: IT Technical support.
Training & other courses
Place , AuthorityCourse DescriptionYear
Social developmentvocational training2007
Populationvocational training2008
Languages Academy of the Armed ForcesChorus in English Language2009
Banking servicesTraining At Huda Group Company2010

3. Technical supportTraining At pico agriculture2011
Madt AcademyStudy Course Cisco. (CCNA)2015
AREAS OF EXPERTISE & ACHIEVEMENTS
Acting as IT Manager and responsible for everything related for IT department
Support users problems by IP communicator or Remote desktop or any other ways•
Managing securID, and responsible for USB Internet connection with all user•
Responsible for all IT Department purchasing and selling and handling Quotation prices•
Managing access cards (Doors & Elevator) and give permission to all user at the
company•
Managing all printer (Network & Desk) & give access to print to all users•
Very good Experience to install Server Rack as a hardware and install servers inside•
Replace and change all hardware parts for Laptop’s and Desktop’s and test all parts
inside•
Knowledge of Microsoft based operating systems with Windows server 2003 / 2008•
Experience with Microsoft based OS with emphasis on Windows XP / VISTA / 7•
Experience with troubleshooting Outlook 2003, 2007, 2010 within a network environment•
Experience with using and troubleshooting MS Office with Word, Excel, PowerPoint•
Excellent understanding of PC hardware set-up and configuration all parts•
Installing and configuring computer software operating systems and applications•
Talking staff/clients through a series of actions, either face to face or over the telephone•
Troubleshooting system and network problems and diagnosing and solving software faults•
Setting up new user’s accounts and profiles and dealing with password issue•
•Working continuously on a task until completion (or referral to second parties, if
(appropriate
•Rapidly establishing a good relationship with customers and other professional’s
developers
Responding within agreed time limits to call-out•
Prioritizing and managing many open cases at one time•
Providing support, including procedural documentation•
DECLARATION
I hereby declare that the details furnished above are true to the best of my knowledge and
belief.
Yours Faithfully.
OSAMA RIZK. M