1. Luma Darwish
P.O. Box 45525
Abu Dhabi, UAE
+971-50-9218088
lm_darwish@yahoo.com
To whom it May Concerns:
I am a Jordanian citizen, graduated in 2008, majoring in Computer Science, from Jordan University
of Science & Technology.
I am looking for a position at your esteemed Company/Proprietorship where I can grow my career, and
leverage my broad background at the IT Industry. I believe that my qualification & skills would give
me an opportunity to have a good position at your organization.
My attached CV listed some of my accomplishments and skills on the enclosed resume, to brief you
with my background.
Best Regards,
Luma Darwish

2. Curriculum Vitae
Personal details:
Name :
Date Of Birth :
Nationality :
Martial State :
Religion :
P.O Box :
E-mail :
Tel :
Luma Ali Darwish
31st
of Aug, 1986
Jordanian
Married
Muslim
45525 Abu Dhabi
lm_darwish@yahoo.com ,
lm_darwish@hotmail.com
050/9218088
Objective:
Seeking a challenging job in a reputed company in order to express my knowledge in
Information Technology; therefore, I would contribute to the growth of the organization and
achieve my goals of success in my profession.
Education:
Degree Date Institution
Bachelor of Computer Science Sep 2008 Jordan University Of Science & Technology
High School Diploma June 2004 Al-Wihda Secondary School

3. Working Experience:
Injazat Data Systems
From 18th
October 2009 – To 8th
July 2012
 Service Desk Coordinator
• Remote desktop Management Support for Mubadala Development Company
o Provide first level customer support including troubleshooting basic issues with
computer hardware, network/internet connectivity, email, and software
applications as well as completing client requests for password and user account
administration based on documented procedures
• Provide single point of contact for user escalations and concerns, ensuring that any
issue is resolved with the expectations of the user
• Troubleshoot as appropriate in order to achieve a satisfactory solution and gain all
relevant information into case
• Monitor the progress of cases up to fixed resolved status and all aspects of Inbox
Management
• Work effectively with all tools at his/her disposal to assist clients
• Follow case ownership guidelines for each case and close, when resolved, according to
the agreed procedure to ensure resolution of clients requests in a timely manor
• Checking call information is accurate, complete ensuring that appropriate severity
level has been set and update the toolset with any additional information if required
• Communicate concerns with Team Seniors and Supervisors
• ESIS Application Support from Dec .2009 to June. 2010 for ADEC client
Burooj Properties
From 24th
August 2009 – To 15th
October 2009
 Data Entry Clerk - Trainee
• Collecting and entering data into an electronic computer according to
programmed instructions
• Entering the projects, tenders and office’s employees data and keep it up to date.

4. Training Courses:
• Introduction to Programming Microsoft .NET Framework Applications with Microsoft
visual Studio 2005
• C#.Net 2005
• Soft skills training for the Service Desk
• HP Service manager software 7.x end user
• Windows 7
• Blackberry Support Specialist Training
Training Experience:
• Orange Jordan Telecom, Jordan,
Training Center, June 2008 – September 2008
Major Courses:
• Oracle 10g, Access, ASP. Net, HTML, C++ and Java Script.
• UNIX Operating System.
• IT Software Engineering, System Analysis, and Project Management.
• Microsoft Office and Photoshop.
• Communication Skills, Ethics and UML (Analysis & Design by using
case tools such as Rational Rose and Smart Draw).
• Operating System and Computer Networks.
Certificates of Completion:
Degree Date Institution
ITIL Foundation v.3
Cisco Certified Network Associate (CCNA) –
-attendance-
Sep. 2011
Oct. 2008
Al Areef Computer Institute Abu Dhabi - UAE
IT Foundation Amman - Jordan

5. Languages:
• Arabic – Native.
• English – Very Good (written and spoken).
Business skills:
• Self correspondence skills.
• Hard worker and self-learner.
• Ability to work under pressure.
• An active team player.

6. Languages:
• Arabic – Native.
• English – Very Good (written and spoken).
Business skills:
• Self correspondence skills.
• Hard worker and self-learner.
• Ability to work under pressure.
• An active team player.