1. Bassem Hussein C.V.
Personal Details
Name: Bassem Abdel Raof Hussein
Date of Birth: 1-1-1983
Nationality: Egyptian
Marital Status: Married
No. of Dependents: One
Address: 853 Dr. Mustafa Abu El-Soud St., 2nd District, 3rd Neighborhood, 6 October City, Giza,
Egypt
Mobile: 014 90 90 344
Email: Bassemabdelraof@yahoo.com
Bassem.Hussein@hotmail.com
Personal Profile
A creative, ambitious, talented man seeking a promising position that will reflect my leadership and
organizational skills to the benefit of the workplace
Career History
Current Position:
Business Owner
Work Experience
I have been working as a Technical Support Agent for Teleperformance Greece for Dell
support project since 2008. Then I moved to Teleperformance Egypt for the same position
from April 2010 to January 2012. My responsibilities include:
• Installing computer programs, hardware, software, or peripheral equipment with
necessary repairs;
• Conducting computer diagnostics to determine nature of problems;
• Using interpersonal communication techniques;
• Configuring computers in industrial or manufacturing setting;
• Understanding computer equipment operating manuals;
• Assisting co-workers with software problems;
• Testing computer programs or systems;
• Following design or installation specifications;
• Observing the daily performance of computer systems;
• Preparing evaluations of software or hardware, and recommending improvements or
upgrades;

2. • Acting as first line of support for providing technical assistance and support for RIH
employees;
• Testing, deploying, and training end users on internally developed software
applications;
• End-to-end problem resolution for desktop, laptop, troubleshoot the network services;
• Providing data backup and security policies implementation of client terminals;
• Ensuring accurate allocation of information technology assets;
• Ensuring smooth operations by minimizing down time;
• Controlling end users access to information resources;
• Proposing solutions to increase efficiency in relation to technical support operations;
• Highlighting obstacles preventing adherence.
After graduation and based on personal experience in handling computer troubleshooting, I worked as
a computer technician in many internet centers; I was responsible for handling troubleshooting cases
of software. I have also worked as a Sales Customer Agent in Mounlix Co. for half a year and as an
accountant in many of the Red Sea hotels in Egypt.
Education
BA: Faculty of Commerce, Major: Accounting Al-Mansoura University, 20005
Relevant Skills
Languages: Arabic: Native; English: Very Good; Greek: Good
Computer: Excellent computer skills; professional usage of Word, Excel, Access,
Photoshop, and Quark Express, networking, routing, speedy typing, excellent internet-searching
skill
Interactive: Excellent written and oral communication skills developed in serving client-based
groups; ability to work under severe pressure; working within team work; high
capabilities in solving problems
Interests:
I'm interested in swimming, reading, internet surfing, media, and music.
References
Available upon request