This document contains a resume for Njabulo Dlamini. It summarizes his personal details, work experience as an IT Systems Administrator at Micros South Africa since 2015, education including a Diploma in Information Technology from Tshwane University of Technology from 2012-2015, and provides references. His responsibilities as an IT Administrator include user and application support, installing and configuring devices, Active Directory and Exchange administration, assisting multiple branches, and networking and cabling tasks.

1. Njabulo Dlamini
ID Number: 9210175275086
Email: njabulocdlamini@gmail.com
Cell: 074 458 3219/ 011 745 5337
Physical address: 1861 Nuse Street
Rockville
Moroka ,1818
Home Language: isiZulu
Other Language: English
Nationality: Black South Africa
Licence: Code C1 (10) Drivers Licence
WORK EXPERIENCE
Company: Micros South Africa
Date Started: 1st November 2015 till present
Devision: IT Department
Position: IT Systems Administrator
Responsibilities:
User and Application Support
 Attend to and resolve support calls logged at the Service Desk within prescribed
 SLA times and Update the IT Service Desk system
 Working on MS Office Suite(2003-13)
 Install and configure desktops, laptops and other third party applications/devices
for internal/external use
 Weekly communications with team and management on progress and knowleege
sharing
 Vmware ESXi6 administration and maintenance
 Sharepoint administration
 CRM administration
 Payroll software administration (SAGE ERP)
 Working on print server and web interface ( Papercut )
 Active directory and exchange administration , creating and deactivation users as
well maintaining mailboxes
 Assisting four branches nationwide
 Antivirus administration (ESET Remote administration) and Security Feautures

2.  Run backups
 Manage Active Directory
 WSUS
 Avaya IP phone
Networking
 Troubleshooting LAN/WAN connectivity issues
 Avaya IP office suite and phones setup
 Troubleshooting Nashua network Printers (RICOH)
 Assisting 4 branches nationwide on network related issues
Cabling and Patching:
 Patches network point, telephone points,ISDN points (incl. installation of ISDN
equipment) when required, tests and ensures equipment is operational.
EDUCATION
Institution: Tshwane University of Technology
Date: January 20012 to December 2015
Course Obtained: Diploma In Information Technogy
 A+
 N+
 Inet +
 Windows server 2003
 Using Linux
 Administering Linux (Debian )
 Customer relations
 Java
 JBoss
 J2ME
High school: Vryheid High School
Period : 2006 – 2010
Highest Grade Passed: Senior Certificate (Grade 12)
Subjects:
 Mathematics
 Physical science
 English Home Language
 Afrikaans
 Geography
 Computer Applications Technology

3.  Life Orientation
References
1. Mr. V Memani (TUT Lecturer): 083 608 2883
2. Mr A Bulasigobo (TUT Residence Advisor)
082 5629 264
3. Sfiso Mdhluli (IT manager – Micros South Africa)
0828854225