2. Personal Profile:
Full name: Mongameli Kenneth Ketile
Date of Birth: 03/03/1987
Age: 29
ID: 8703036506088
Tel: 078 513 9360
E-mail address: kketile@yahoo.com
Drivers Licence: Code 10
Nationality: RSA
Dependents: 1
Home Language Xhosa
Languages: English/Xhosa/Zulu
Subjects English
Xhosa
Mathematics
Science
Geography
Woodwork
Skills: Human Programme management skills course
Qualifications/Education:
Crewe Primary School: (1995 – 2000)
Last school attended: Cambridge High School
Grade passed: National Senior Certificate (Grade 12)
Archievements: 1st Cricket Team Captain
2nd Rugby Team
Cadet of the Year
Best Junior Cricket Player
Tertiary Education
3. 1.Institution: CTI College (2007 to 2009)
Course: International Diploma in Computers
A+ , Networking, Business Communication, Business
Organisation, Systems Development, Systems Analysis and
Design, Computer Technology,
Website Development (HTML), Database Design and
Development and e-Commerce
2.Institution: Careers IT and Business College (2010)
Course: HP Specialist Learnership
A+ and N+ Technical Support
TRAINING PROVIDED BY COMPANIES
1.Institution: Torque IT (2014)
Course: Troubleshooting and supporting Windows 7 Server in the
Enterprise (Includes PowerShell Language)
2.Institution: Dimension Data Africa (2013)
Course: ITIL Foundation and Fundamentals
Incident Management
WORK EXPIRIENCE
1
Company: Digital Planet
Period: 01 February 2010 to 01 December 2010
Position: IT Technical support
4. Responsibilities -Connect users to wireless access points
-Plan and implement LAN’s
-Support local users on the network
-Install network and desktop printers
-Connect users to overhead projectors
-Prepare working environment for business meetings
-Install, upgrade and maintain computerhardware and
software
-LAN and WAN Support
-Helpdesk support
-PABX and VOIP troubleshooting and assist (Verifone)
-Set-up Video conferencing from one site to another (Policon
System)
2
Company: Standard Bank
Period: 01 June 2011 to 01 October 2012
Position: IT Technical support (Contract position)
Responsibilities -Support international employees, Africa, head offices,
branches, service centers, private banking and loan centers
with all password resets/unlock.
Log calls and assist for the below system problems:
-Printers
-Network
-Telephones (PABX and VOIP troubleshooting and assist)
-ATM faults logging
-PC/Laptop faults
-Branch Delivery System (Standard Bankmain system)
-SAP ESS,HR,R3 and BW
-Gijima system
-Ciboodle system (Telephony integrated)
-OS2 System (Home loans)
-Wireless/3G faults and connection
-Remote desktop connection (Carbon copy)
-Microsoft office 2007/2010
Achievements or Recognition:
Top Inbound CI consultant for May 2012
5. 3
Company: Dimension Data
Period: 01 November 2012 – 01 November 2013
Position: Service Desk Analyst
Responsibilities - Remote support and Profile amendments via Active Directory
-LAN and WAN Support
-Active directory: Reset and amend passwords. Back up Citrix
user profiles. Add users to Laptop, Desktop and printer
managed groups. Deploy default software and Licensed
Nampak software (Office 2010, JDE, Citrix, Seshego etc.). Load
users profile with printer drivers and install, configure network
printers. Map network drives and add to user profiles.
-Outlook 2010 and 2007: Amend and create outlook
profiles/Accounts. Repair, change and create Data files on
outlook. Back up PST and OST files on the HDD. Configure
Microsoft settings and accounts on outlook.
- Troubleshoot all network, software and hardware issues.
-Maintain the Citrix applications software for all users.
-Log and escalate calls to 2nd and 3rd line support.
-Troubleshoot all Microsoft office 2010 software
-Assign calls to myself and make sure the life cycle of the
incident in maintained, updated until it has been resolved for
the users.
-Exchange Server : Create accounts , Create groups , Create
profiles , Add contacts to groups , Remove contacts from
groups , Add and remove contacts to printer groups. Manage
printer groups. Manage password. Create, amend and delete
servers for different users and departments. Manage accounts
created on the domain. Create domains and maintain them.
Maintain network related domains and servers with IPAddress.
Training: Service Desk Analysis course
Kepner- Tregoe problem analysis and resolution in the
helpdesk environment.
Internet Protocol Version 6 networking
5
Company: Datacentrix
Period: 01 November 2013 to 30 August 2015
Position: IT Support Engineer
6. References
Datacentrix
Mr Pondo (IT Engineer) 061 099 5010
Standard Bank SA
Mr Kiviet (IT Network Manager) 082 758 8367
DimensionData
Ms Tshabalala (Service DeskAnalyst) 078 486 0986
PERSONAL STATEMENT
It has become visible tomyunderstandingthatanyjobofferedneedsgoodleadership skills. The ideal
personforany positionhastobe self-motivated,positiveandpassionate. If Iget thischallengingjob,I
Responsibilities - Support all Virgin active health clubs in the Gauteng region.
- LAN and WAN Support
- Wi-fi Support
- Desktop Support
-Turnstile to desktop support (Turn-star set-up)
- Remote desktop support
- Printer support
- Assist LAN support to Techno-gym Android equipment
- Active directory assist for all users on laptops and desktops.
- E-mail support
- Team leader responsibility when upgrading all hardware and
software for Virgin active.
-Router and switches support.
-Entry level Cisco switched support.
-Setting up and configuring Cisco switches (Catalyst Range)
6
Company: Business Connection (CEB Maintenance)
Period: 01 February 2016 to Present
Position: IT Engineer
Responsibilities -Microsoft office 2007/2010
-Printer support
-Troubleshoot all network, software and hardware issues.
-Preventative maintenance and site audits for : Woolworths ,
Shoprite, uSave , Spar , Tops, OK foods, Identity , Truworths ,
Truworths MAN.
7. will regularlyworkon self-developmentbyanalyzingmystrengthsandweaknessessothatIam able to
do betterthanmy level bestandimprove where Ineedto.
I wouldlike toworkinan energetic,youngandinnovative environment.
I believethatIam a veryadaptable personandcanachieve whateverIsetmymindon.I strive on
challengesasIbelieveit’salsooneswayof attaininggrowth.Ihave alwaysmanaged positionsthat
require alot of initiative,managerial skillsaswellastakingonresponsibility.
I have provedto myself thatIam able to take on any importantrole inanycompanyand succeed.That
iswhy I wouldlike tobe appointedinanyITenvironmenttochallenge me todisplaythe best of my
potential andaffordme a role withthe opportunityand growth.
Many thanks
KennethKetile
