related to operation management of hospital which includes all about the hospital front desk and expenses.

1. POORNIMA UNIVERSITY
MADE BY:- KANU CHATURVEDI
(MBA-HOSPITAL MANAGEMENT)

3. TOPIC
OPERATION MANAGEMENT

4. INTRODUCTION – OPERATION MANAGEMENT
 According to business:- operation management refers to a focus on the
practices designed to monitor and manage all of the processes within the
production and the distribution of products and services.
 According to healthcare:- Healthcare is extremely diverse industry. It
includes institutions and practitioners that offer services for the diagnosis,
treatment and prevention of injury, illness, disease, and other physical and
mental impairments.

6. ROLES OF OPERATIONS
MANAGEMENT
 OPERATION MANAGEMENT transforms input into output.
 INPUTS are resources such as:
 People
 material
 money.
 OUTPUT are goods and services.

7. FUNCTIONS OF OPERATIONS MANAGEMENT
 Product selection and design
 Process selection and planning
 Facilities (Plant) location
 Capacity Planning
 Inventory control
 Quality assurance and control
 Designing of product
 Maintenance and replacement

8. EVOLUTION OF OPERATION MANAGEMENT
 Craft management:- Process of handcrafting products and services for
individual customer.
 Division labour:- Dividing a job into a series of small tasks each
performed by a different workers.
 Interchangeable parts:- Standardization of parts initially as
replacement parts; enabled mass production.

9. EVOLUTION OF OPERATION MANAGEMENT(cont.)
 SCIENTIFIC MANAGEMENT:- Systematic analysis of work methods.
 MASS PRODUCTION:- High volume production of a standardized
product for mass market.
 LEAN PRODUCTION:- Adaptation of mass production that prizes
quality and flexibility.

10. OPERATION MANAGEMENT

11. OPERTION MANAGEMENT IN HOSPITAL INCLUDES:-
 Admission of patient
 Billing
 Discharge of patient
 Front desk
 Back desk
 Couselling