This document provides tips for improving listening skills, such as stopping talking, removing distractions, showing empathy, and listening for tone, ideas and gestures. It also outlines steps for problem solving, including identifying the problem, structuring it, finding possible solutions, making a decision, implementing it, and providing feedback. Finally, it discusses the importance of being punctual, making efficient use of resources, and prioritizing tasks by their urgency and importance.

1. Listening Skills

2.  Stop talking
 Prepare yourself to listen
 Ease speaker
 Remove distraction
 Empathy - whilst you are him
 Patience
 Avoid prejudice
 Listen Tone/ideas/wait for gesture

3.  Goals - CEO aims profit
 Barriers - Lazy workers

4.  Problem identification
 Structure the problem
 Look for possible solution
 Make decision
 Implement solution
 Feedback/Respond

5.  Being Punctual and Precise
 Maximum utilization of available resources
Urgency : Compulsion - eg : answer phone
Importance : Prominence/Priority - eg : monthly
visit to dentist
Both : Kids must go school for best life