It's all about communication along with a video in between. Watch it till the end.

1. TOPIC : Importance and Role of
Listening Skills in Business Communication
Presented By:
Diksha Jain
Bhumika Jain
Garima Vashisht
Garima Tandon
Deepak Kapoor
Dinesh Arora
Garima Shokeen
Ekant Bajaj
Dishant Tandon
Deepak Jindal 1

2. COMMUNICATION
Communication is an art………..
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C
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M
M
U
N
I
C
A
T
I
O
N

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To begin with....Reality Check
 WHY SHOULD WE LISTEN??
*To our parents
*To our elders
*To politicians
*To news channels
*To music, etc.
 But yes to make worth of our life we must keep pace with Active and Passive
listening.

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Purpose Of listening..
 LISTENING FOR ENJOYMENT – REQUIRES LITTLE
MENTAL THINKING [RADIO, TV, ETC.] – THIS IS
THE EASIEST.
 LISTENING FOR INFORMATION – REQUIRES MORE
CONCENTRATION; EXPECTED TO RETAIN INFO
 CRITICAL LISTENING – LISTENING FOR
INFORMATION AS WELL AS ANALYZING AND
EVALUATING IT
 PRECISE LISTENING – LISTENING WITH
ATTENTION TO DETAILS THAT GIVE YOU CLUES TO
THE SPEAKER’S EMOTION OR STATE OF MIND
 EMPATHIC LISTENING – REQUIRES
CONCENTRATION, RETENTION, AND JUDGEMENT AS
WELL AS EMPATHY –HIGHEST LEVEL OF LISTENING.

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Why is Listening so important ?

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Why is Listening so important ?
 Helps in taking instructions correctly without any errors
 Solve customer’s complaints more effectively
 From 95% of communication, 45% is of listening
 An essential management and leadership skill
 Good listening helps you to take better decisions and make better policies in
organization
 On the contrary lack of proper listening can lead to embarrassing situations
because of a gap in coordination and understanding

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What
Compel
Us
To
Listen?

9. Yes. Persuasive Speech Compel Us To
Listen…
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The Process.....
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Selecting – Choosing
Stimuli
Attending – Focusing
Attention
Evaluating – Analyzing
and Judging
Responding - Feedback
Hearing – Receiving data
Understanding –
Assigning Meaning

11. Kinds of Listeners

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Check out this…. [effective listening = effective communication]

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A little deep in the effective listening skills..
•Passive
Listening
•Active
Listening
Effective
Listening
Skills

14. ….
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15. Types Of Listening
Active listening
Appreciative
Listening
Effective
listening
Critical
Listening

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BARRIERS TO LISTENING
Effective listening is arguably one of the most important skills to have
nowadays. Personal relationships need effective listening skills to face
complicated issues together.
Business people and employees need effective listening skills to solve
complex problems quickly and stay competitive. Students and professors
need it to understand complex issues in their fields. Thus, it is beneficial if
we can understand and eliminate listening barriers that blocks deep,
harmonious and lasting relationships.

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Barriers to listening take many forms. It is inevitable that barriers will
exist in any interaction, but anything which stops concentration,
allowing the mind to wander off the topic, must be recognized and
overcome if fully successful communication is to take place.
BARRIERS TO LISTENING

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Distraction in your mind
Wandering attention
Planning a reply
Lack of interest
Common Barriers to Listening

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Being self centered
Avoiding what is difficult
Excessive note-taking
Emotional blocks
Common Barriers to Listening

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Looking for every opportunity
to interrupt
Impatience
External noise and disturbance
Poor health
Common Barriers to Listening

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Ways to Improve Your Listening
1) Be prepared to listen:
Gather relevant information
2) Increase your listening span:
Do not interrupt
Let speaker to complete
If you don't get , ask the speaker to repeat

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Ways to Improve Your Listening
3) Take time to listen:
Don't put limitations on your listening time
4) Use Thinking-Speaking time difference:
Mentally summarize & review
5) Be Objective:
Do not make judgment too fast

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Ways to Improve Your Listening
6) Listen between the lines:
Don't just listen to what is being said
Try to understand the attitudes, needs and motives
behind the words
7) Listen for ideas as well as facts
Understand what the facts
Practice of Listening

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Ways to Improve Your Listening
8) Give your full attention:
let the speaker know you are interested
Look for speaker’s main idea
If the speaker pauses briefly, don't rush to fill the silence
Use open-ended questions to encourage elaboration

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Ways to Improve Your Listening
9) Restate the message (Feedback):
When speaker finished, restate the main points
good organizing strategy for you
It also gives the speaker assurance that the message has
been received

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Ways to Improve Your Listening
10) Don't monopolize:
Resist the urge to dominate a situation or to feel that you
know everything about a situation
Be open to new ideas and allow the speaker to have his or
her say
11) Use of Verbal & Non-verbal cues:
Eye contact
Nodding head
Casual remark

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Business Scenarios where listening skills are important
Listening skills are imperative for
• Career success,
• Organizational effectiveness, and
• Employee satisfaction.
In professional environment Active listening is generally employed.
Workplace listening includes understanding the listening process and its
barriers that hamper the flow of listening process
Note: Listening Process = Perception, Interpretation, Evaluation, and Action
Like other skills, there are specific techniques for improving workplace listening
effectiveness.
It is imperative to become aware of the role of nonverbal communication in
communicating in the workplace, as understanding messages wholly entails
more than simple verbal messages.

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• Seniors
• Peers
• Subordinates
• Customers
• Suppliers
Listening plays a Vital Role while we communicate with…

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Conclusion…
Remember
Yourself..

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32. THANK YOU
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