This document discusses various aspects of stress management in the workplace. It covers sources of stress like workload, control, support and relationships. It then discusses counseling skills like empathy, motivation, and optimism. It also discusses developing charisma through confidence, optimism and being interesting. Tact and diplomacy require attentive listening, emotional intelligence, empathy and being polite. Decision making involves collecting information and weighing risks versus gains. Anger management involves thinking before speaking, taking breaks, using humor, and knowing when to seek help. The document emphasizes that life involves karma - our actions come back to us.