2. • Established in 2004 in Salcombe by mother-and-son Directors
Deborah Carson and James Spencer
• Senior Management team now providing Project Management,
Property Management, Landscaping & Gardening, Home
Improvements & Maintenance, and Housekeeping incl. laundry
• Skilled field team of 34 permanent employees, 28 Partner
Specialists and 75 seasonal employees
• Bringing exceptional holiday homes and estates to the market
in South Devon, working with Helpful Holidays since 2006
Who are we and what do we do?
3. Elphinstone, Noss Mayo. Sleeps 12.
Management & services since 2011.
The Wood, South Sands, Salcombe. Sleeps 18.
Management & services since 2007.
Avocet, Bigbury-on-Sea. Sleeps 10.
Sister, neighbouring homes Tamarisk & Curlew (6 & 8).
Management & services since 2013.
5. 1. Preparing your exceptional home & garden
2. Knowing your home to every detail
3. Presenting your home for your guests
4. Taking care of your home; always with you in mind
Achieving your property aspirations
6. Preparing your exceptional home & garden
• Expert advice on how to achieve the goals you have of your
home e.g. letting targets, personal use, long-term goals
• Project Management to achieve your home and garden to
schedule and within budget e.g. The Watch House
• Established, skilled in-house team & Partner Specialist
network e.g. in-house landscaper, decorators, carpenters & our
good partner builders, plumbers & electricians
7. Project: Transform an uninhabitable occasional holiday home
in to a successful 4 star holiday let for paying guests and family
The Watch House, Salcombe
• Grade II Listed
• Located within a
Conservation Area
• Four story coastguard
cottage built on the harbour
wall with limited access
• Inherited by 6 families i.e.
all investors and
stakeholders
• Owners live abroad or in the
north of England; limited on-
site meetings
8. The Watch House, Salcombe
• Stakeholders i.e. conservation office, building control, architect,
structural engineer, surveyor, town council, contractors, etc.
• Extensive building works internal and external
• e.g. structural improvements and damp-proofing in
basement including new floor and walls
• New patio doors and 3rd story balcony over the estuary
• Complete electrical renovation
• New bathrooms, in-built storage, hard floors & carpets
• Redecorated throughout, internal and external
• Certification: Building Control, EICR, GSC, FRA & PAT
• Furnishings & soft furnishings following in May! (also professional
photos)
10. Knowing your home to every detail
• Experienced Property Manager dedicated to your home:
single-point-of-call, understands client goals, unscheduled
maintenance management, client’s on-site eyes&ears, etc.
• Established company processes honed over ten years: photo
property index, 24/7 access to manufacturer guides, ‘Know your
Home’ visits, employed Housekeeperx2 dedicated to each home
• Unique communication, incl. practical online access for clients
to review and make detailed requests
11. Presenting your home for your guests
• Assuring the cleanliness and functionality: LIII NVQ-qualified
Housekeepers (employed), In-house Laundry, Property
Management Check of facilities at every changeover
• Providing comfort & consideration in the finishing touches:
PM&HK Ownership slips & Feedback cards, a wall plaque with
24/7 numbers, nightlights/emergency torches, Welcome Folders
…
12. • Luxury hotel services: Meet & Greet incl. staging of the home,
Hampers of local produce, The White Company toiletries
Cont. Presenting your home for your guests
13. Taking care of your home; always with you in mind
• Accommodation Management: weekly/fortnightly management
reports to safeguard client insurance requirements, client SMS
‘Green Flag’ or ‘Red Flag’, Property Manager working with
Helpful Holidays to safeguard revenue and manage deposits
• Maintenance Management: pre-authorised budgets for
unplanned maintenance requirements, planning maintenance
schedules with the client, tendering facility to achieve best value
• Annual Financial & Property planning & reporting: standard
& tailored financial reports, annual and long-term maintenance
and budget planning for homes, estate financials incl.service fees
