NetApp IT has integrated the storage performance data and capacity metrics from NetApp® Oncommand® Insight (OCI) into a real-time, self-service portal in their Configuration Management Database (CMDB) within ServiceNow. The result has been a fully integrated configuration mapping of assets from business services down to the exact storage volume.

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Understand servers impacted by storage
problems/incidents
Perform JDBC table import; provide OCI
credentials to the JDBC connector
Identification of relationship between server and
storage
Create a direct link from ServiceNow to OCI
Generate the URL by performing the storage to
server relationships
Reduced time between discovering mount-point
server relationship and getting details/reports on
the relationship; shows mean-time-to-innocence
Create a relationship between the server and
the application
Develop a naming convention/host name
Reduced recovery time and new tie from server
to application
Tie applications to business services
Map applications to business services
Access to a full spectrum of services with a
direct relationship between business services,
applications, and servers
N E T W
O R K
S T O R A G E
S E R V E R
A P P
U S E R
Step 4 grants access to a full spectrum
of services by creating a direct
relationship between business services,
servers, applications, and users
Step 1 identifies
the relationship
between each
storage mount
point and the
respective
server
Step 3 creates a relationship
between the server and the
application via a naming convention
4-Step Integration
NetApp®
OnCommand®
Insight
(OCI)
ServiceNow®
Configuration
Management
Database (CMDB)
+
Step 2
authorizes
OCI data
NetAppIT.com