How Uplers Makes The Hiring Process Easy.pptx

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Uplers has a rigorous process for finding talent from the Indian talent ecosystem. Our platform has an optimized Tracking System to assist our clients in securing the best A-player from our network. Recruiting managers are advised to hire from Uplers due to its streamlined hiring process.

Recruiting & HR

How Uplers Makes The Hiring Process Easy
Recruiting managers are advised to hire from
Uplers due to its streamlined hiring process:
• Discovery Call
• Requirement Confirmation
• Resume Screening & Shortlisting
• Interview Preparation
• Client Interview and Selection
• Hiring and Onboarding Assistance

Discovery Call
The client expresses their hiring needs and a discovery call is promptly arranged for them to hire from Uplers.

Requirement Confirmation
During the Discovery call, Uplers better understands the client’s requirements, and once the job description (JD)
and hiring request are confirmed, we ensure it comprehensively covers client requirements to find the right match.

Resume Screening & Shortlisting
Uplers utilizes its Applicant Tracking System (ATS) to shortlist resumes based on technical and
Attitudinal behavioral assessments.

Interview Preparation
The client shortlists profiles for interviews, and Uplers assigns an Interview Preparation Expert who helps the talent
prepare based on market standards and provides guidance on how to excel in interviews.

Client Interviews And Selection
The client conducts interviews and selects the talents they wish to hire based on their preferences and
Uplers vetting assessment of the candidates

Hiring and Onboarding Assistance
Uplers supports the client throughout the hiring process as well as during the onboarding of talents, handling all
the necessary formalities and ensuring end to end compliance measures are met.

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Here's a step-by-step guide on how to navigate the hiring process effectively: Craft a Detailed Job Description: Begin by creating a comprehensive job description that outlines the roles, responsibilities, and qualifications required for the Customer Service Executive position. Clearly communicate the expectations and the unique aspects of your company's customer service approach. Create the perfect job description with our JD Generator. Leverage Multiple Sourcing Channels: Explore various sourcing channels to discover a diverse pool of candidates. Utilize popular job boards such as Indeed, LinkedIn, and Glassdoor, and consider using EasySource to tap into both active and passive talent pools. Screen Candidates Effectively: Move beyond traditional keyword-based screening and adopt persona-based screening. This approach assesses candidates based on the ideal customer service profile, ensuring a more holistic evaluation and identifying candidates who align with the specific needs of the role. Enhance candidate screening with EasySource. Assess Candidates' Skills and Qualifications: Implement skill assessments that go beyond the resume. Evaluate candidates based on practical scenarios and tasks relevant to the customer service executive role. This ensures that the selected candidate possesses the necessary technical and soft skills for success. Explore EasyAssess for pre-built and customized skill assessments. Conduct Insightful Interviews: Craft interview questions that delve into a candidate's experience, problem-solving abilities, and alignment with the organization's values. Include scenario-based questions to assess their ability to handle real-world customer service challenges. Interviewing candidates for a Customer Service Executive position involves asking questions that reveal their experience, skills, and suitability for the role. You can also use EasyInterview to conduct asynchronous interviews. Engage Candidates Throughout the Process: Maintain ongoing communication with candidates to keep them engaged and informed. Utilize personalized messaging and communication tools to showcase your company culture and values, highlighting the unique aspects of your customer service approach. Optimize engagement with EasySource’s Candidate Engagement Module. Conduct Reference Checks: Once you've shortlisted candidates, conduct thorough reference checks to validate their work history, performance, and qualifications. Inquire about their ability to adapt to a dynamic customer service environment and collaborate effectively within a team. Selection and Onboarding: Extend a comprehensive offer letter that includes essential information about the position, salary, benefits, start date, and any probationary period. During the onboarding process, introduce the new Customer Service Executive to the organization’s culture, values, and mission. Read the full article here: https://www.hirequotient.com/how-to-hire/customer-support-representative

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Here's a step-by-step guide on how to navigate the hiring process effectively: 1. Craft a Detailed Job Description: Begin by creating a comprehensive job description that outlines the roles, responsibilities, and qualifications required for the Customer Service Executive position. Clearly communicate the expectations and the unique aspects of your company's customer service approach. Create the perfect job description with our JD Generator. 2. Leverage Multiple Sourcing Channels: Explore various sourcing channels to discover a diverse pool of candidates. Utilize popular job boards such as Indeed, LinkedIn, and Glassdoor, and consider using EasySource to tap into both active and passive talent pools. 3. Screen Candidates Effectively: Move beyond traditional keyword-based screening and adopt persona-based screening. This approach assesses candidates based on the ideal customer service profile, ensuring a more holistic evaluation and identifying candidates who align with the specific needs of the role. Enhance candidate screening with EasySource. 4. Assess Candidates' Skills and Qualifications: Implement skill assessments that go beyond the resume. Evaluate candidates based on practical scenarios and tasks relevant to the customer service executive role. This ensures that the selected candidate possesses the necessary technical and soft skills for success. Explore EasyAssess for pre-built and customized skill assessments. 5. Conduct Insightful Interviews: Craft interview questions that delve into a candidate's experience, problem-solving abilities, and alignment with the organization's values. Include scenario-based questions to assess their ability to handle real-world customer service challenges. Interviewing candidates for a Customer Service Executive position involves asking questions that reveal their experience, skills, and suitability for the role. You can also use EasyInterview to conduct asynchronous interviews. 6. Engage Candidates: Maintain ongoing communication with candidates to keep them engaged and informed. Utilize personalized messaging and communication tools to showcase your company culture and values, highlighting the unique aspects of your customer service approach. Optimize engagement with EasySource’s Candidate Engagement Module. 7. Conduct Reference Checks: Once you've shortlisted candidates, conduct thorough reference checks to validate their work history, performance, and qualifications. Inquire about their ability to adapt to a dynamic customer service environment and collaborate effectively within a team. 8. Selection and Onboarding: Extend a comprehensive offer letter that includes essential information about the position, salary, benefits, start date, and any probationary period. During the onboarding process, introduce the new Customer Service Executive to the organization’s culture, values, and mission. Read the full article: https://www.hirequotient.com/how-to-hire/customer-service-executive

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How Uplers Makes The Hiring Process Easy.pptx

2. How Uplers Makes The Hiring Process Easy Recruiting managers are advised to hire from Uplers due to its streamlined hiring process: • Discovery Call • Requirement Confirmation • Resume Screening & Shortlisting • Interview Preparation • Client Interview and Selection • Hiring and Onboarding Assistance

3. Discovery Call The client expresses their hiring needs and a discovery call is promptly arranged for them to hire from Uplers.

4. Requirement Confirmation During the Discovery call, Uplers better understands the client’s requirements, and once the job description (JD) and hiring request are confirmed, we ensure it comprehensively covers client requirements to find the right match.

5. Resume Screening & Shortlisting Uplers utilizes its Applicant Tracking System (ATS) to shortlist resumes based on technical and Attitudinal behavioral assessments.

6. Interview Preparation The client shortlists profiles for interviews, and Uplers assigns an Interview Preparation Expert who helps the talent prepare based on market standards and provides guidance on how to excel in interviews.

7. Client Interviews And Selection The client conducts interviews and selects the talents they wish to hire based on their preferences and Uplers vetting assessment of the candidates

8. Hiring and Onboarding Assistance Uplers supports the client throughout the hiring process as well as during the onboarding of talents, handling all the necessary formalities and ensuring end to end compliance measures are met.

How Uplers Makes The Hiring Process Easy.pptx

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