Supply Chain Operations Manager

1. Naweed Sadiq
5736 Main St.
Morton Grove, IL 60053
Cell (847) 312-9299 Home (847) 965-4665
NaweedSadiq1087@gmail.com
Mission Statement:
To secure a challenging position as aSupplyChain Operations professional that will emphasize my extensive experience and abilities to
develop and grow acompanybyprovidingacompetitiveadvantagethrough purchasing anddistribution ofproducts and services which will
present an unmatched value to its customers.
Education:
- DePaul University. B.S. Operations Management, Minor in Finance June 2012
PROFESSIONAL EXPERIENCE:
Advance Sleep Solutions & Diagnostics 2012 to Present
Supply Chain Operations
Operations Manager
 Dynamic management of staff to address the supply chain distribution of medical supplies through various commercial
channels like UPS, USPS, and FedeX both domesticallyand internationally. E-commerceplatforms forsales were utilized such
as 3dCart, Amazon, and eBay. Large volumes of supplies, 3600 units per week were packaged, shipped, and distributed
throughout the world.
 Attentive details to inventory levels in the warehouse to ensure carrying cost of inventory were kept to a minimal. Spacing in
warehouseutilized properlythrough the development of a detailed floor plan using measurements and shelving units for all
products.
 Forecasting of ordering inventory quantities through evaluating detailed metrics of past sales history to assure inventory
turnover rates were always at a maximum. Demand satisfaction rate kept at optimal levels to avoid any delay of products to
customers.
 Creation of inventory management system, through measures of numbers and letters to coordinate location of all inventory
products within warehouse. Over 500 items in warehouse strategically placed by manufacturer, size and storage capacity.
 Account planning for bulk inventory to larger customers has led us to become one of the largest privately held companies
outside of manufacturers for distribution of medical supplies.
 Administered customerorderfill rates with extremeurgency and effectiveness which placed companywithin 98% percentile of
all selling platforms. Perfect orderrates calculated and reported bi-weekly using metrics oftotal orders and number of error in
orders.
 Tracking numbers fororders dailycommunicated to thebuyereither through phone or email. Ranked highest in perfect order
rate on all e-commerce selling platforms over the past 4 years. Creation and development ofnew policies and programs such as
feedback requests and customer surveys to ensure highest customer satisfaction on each purchase.
 Developed and grew relationships with manufacturers such as Philips Respironics, Resmed and Fisher & Paykel to lead annual
sales to exceed $8 million last year. Negotiation of pricing on items for procurement has allowed us to gain competitive
advantage in this regulated market.
 Expansion ofbusiness has obliged us to augment platforms of promoting commerce and methods of shipment. Research of
new software programs such as Shipworks, which imports datafrom multipleselling platforms to combinein to one platform,
has led to maximum efficiency of the supply chain.
 Analyzing of imperative key performance indicators through business processes of manufacturing, distributing and logistics
have skyrocketed business in the first year by nearly 60%. In first year of employment, sales have increased bi-fold by
maintaining customer retention through loyalty programs and nearly 100% on time tracking delivery.
 Directed Customer Service activity regarding pricing, and recommendations for other inventory purchases for fulfillment to
ensuretimelydeliveries. Retained and attained new customers through positive feedback and suggestions after each order was
received by customers
 Customerrelationshipmanagement skills unmatched by means of always putting our customers first. Focusing primarily on
distribution ofvolumeofeach unit, pricing of ourproducts are provided to customers nearly20% than thelowest market price
available.
 Tenacious team player attitude focusing on strength as a unit between employees has led to dramatic customer retention.
Incorporation ofunit mentalityhas convinced employees that they are the best at what they do. Medical supply business now
has a 36% account retention from returning customers.
 Instruction of staff to answer customer emails, messages and phone calls daily to provide immaculate customer service.
Programs such as role playing between employees was administered to mimic customer service problems and how to
effectively handlethem. Employeemotivation through targeting goals of customer satisfaction has led company to improved
profits.
 Outstanding leadership skills with a high degree of responsiveness and integrity to each employee as an individual, in turn
voted as top employee for two consecutive years.

2. Ace Hardware 2008-2012
General Manager
Part-Time
Responsible for the strategic planning, organizing and controlling of activities of the business for profitable results. Duties
encompassed sales management, profit and loss, administration of corporate policies, procedures and standards, as well as hiring,
training, scheduling and motivating of staff
 Contributed to the coaching of staff on a daily basis to interact with customers in a one on one setting. Personalizing with
each customers' needs for account retention has led to an increase in repeat sales to customers.
 Secured consistent high standards ofcustomerservice through effective staff scheduling and planning. Monitoring oftraining
programs ofstaffdevelopment increased customer service reviews in person and online by 13%
 Implemented preferred in store layouts for seasonal sales by tactically placing items in on sales floor to increase customer
interest in products. Correctly choosing these blueprints increased seasonal sale products by 8%.
 Inventory planning and ordering for seasonal sales using historical sales data to identify which products to order bulk
quantities in. Adjustments for newer products or similar products on the market were made to maximize floor space for
inventory.
 Reported and prepared reconciliation of bank deposits on a daily basis to balance all drawers in store. Accounting of drawers
with precise calculations has led to minimum loss from cash, credit and debit purchases.
 Enforced cleaning procedures throughout the sales floor for visual appeal for customer in store purchases.
PROFESSIONAL DEVELOPMENT:
 Computer proficient in Microsoft Office components: MS Word, Excel, & Power Point
 Typing speeds of 50-60 words per minute
 Exposure to Lean Six Sigma practices
 Multi- Departmental communication skills
 Bi-lingual in English & Urdu