1. Nathalie Tyrell
7236 Wallace Road Suite 930
Charlotte, NC 28212
nathalie.tyrell@outlook.com; 917-701-5605 (mobile)
Professional Profile
A highly adaptable professional proficient at providing consistent, high quality customer service across diverse
industries. Demonstrated ability to manage multiple competing priorities in fast-paced, deadline driven
environments without compromising the client experience. Proven record of delivering results across numerous
industries for global, public sector and non-profit companies
Key Competencies Include:
 Customer Service Excellence
 Relationship Management
 Strong Communications Skills
 Operations Management
 Effective Team Player
 Risk and Issue Mitigation
Professional Experience
Airserv Corporation, Queens, NY August 2013 – Present
Airserv provides innovative and dependable solutions to the aviation industry to the world’s leading airlines and freight
companies serving over 50 airports, including 27 of the nation’s top 40 markets in the United States and 12 of the top 30
airports worldwide
Aviation Wheelchair Agent Lead
Served as the Wheelchair Agent Lead, managing a team of wheelchair agents to ensure seamless and timely
service to customers in need of assistance during air travel at New York’s JFK Airport. Key responsibilities include:
 Serve as a member of the management team to develop schedules, communicate with team members,
mitigate issues and risks and serve as the first point of escalation for customer service concerns
 Provides physical assistance to customers in requiring aid getting in and out of wheelchairs
 Required to safely transport client to their destination making sure passenger is as comfortable as possible
 Provides needed assistance with passenger baggage
 Examines wheelchairs daily for required repairs and maintenance
 Performs special projects as requested by leadership
Ascension Investment Group, Queens, NY April 2010 – August 2013
Ascension Investment Group is a grass roots real estate investment group, managing sales and rental of
residential and commercial real estate
Operations Specialist
Worked with remote team members to execute and support critical operations processes. Provide support to team
members and troubleshoot issues and concerns as they arise. Key responsibilities included:
 Provided operations and administrative support to a team of consultants
 Assessed and documented existing business procedures
 Adhere to Ascension’s policies and procedures and act as a proponent for compliance
 Developed recommendations for new methods / procedures, schedules and reports for management to
evaluate
 Coordinate meeting logistics for team members
 Maintained recordkeeping database and produce reports at leaderships request
Elmhurst Care Center, East Elmhurst, NY December 2009 – Apr 2010
Elmhurst Care Center is a 240 bed facility providing comprehensive rehabilitative healthcare to adults of all ages
Certified Nurse’s Assistant (CNA)
Worked under the direct supervision of nurses to provide quality nursing care to residents. Implemented specific
procedures and programs, coordinated work within the department, as well as with other departments and
reported pertinent information to the immediate supervisor. Key responsibilities included:

2. Nathalie Tyrell  nathalie.tyrell@outlook.com  (917) 701.5605  Page 2
 Provided individualized attention to encourage resident’s ability to maintain or attain the highest practical
physical, mental and psychosocial well-being
 Responsible for implementing individualized care plan for residents, and providing support to the residents
according to their care plan
 Contributed to the care planning process by providing the charge nurse or other care planning staff with
specific information and observations of the residents’ needs and preferences
 Assisted with grooming, bathing, oral hygiene, feeding, incontinent care, toileting, colostomy care, prosthetic
appliances, transferring, ambulation, range of motion, communicating or other needs in keeping with the
individuals’ care requirements. Maintained the comfort, privacy, and dignity of residents in the delivery of
services to them
 Interacted with residents in a manner that displayed warmth and promoted a caring environment.
 Responsible for reporting to the charge nurse or administrative staff incidents or evidence of resident abuse or
violation of residents’ rights
 Assists in maintaining a safe, neat and clean environment; reports environmental deficiencies to the charge
nurse such as lighting or equipment problems.
 Assisted with departmental tasks as required
Mary Kay Cosmetics New York, NY April 2006 – December 2009
Mary Kay is a direct selling cosmetic company with $3.5 million in wholesale sales and more 3 million Independent
Beauty Consultants, offering more than 200 premium products in more than 35 countries around the world
Independent Beauty Consultant
Served as a sales associate for a multi-million dollar direct selling cosmetic company. Conducted one on one
consultation to identify client’s skin care needs and answer questions regarding the product line. Performed facials
and makeovers as well as conducted open houses and Mary Kay parties to create exposure for and market Mary
Kay’s product line to current and prospective clients. Organize and manage client records, product inventory and
financial records
Merrill Lynch Corporate Library, New York, NY April 2002 – February 2006
Merrill Lynch is one of the world’s premier providers of wealth management, securities trading and sales, corporate
finance and investment banking services
Records Management Officer
Provided support for the development and implementation of a comprehensive records management program at
the Merrill Lynch Corporate Library. Responsible for providing database logging, scanning and electronic filing of all
records. Key responsibilities included:
 Maintained control of all record copies of permanent records, contracts, microfiche and technical documents
 Performed quality assurance audits on all records
 Assisted the Records Department Manager with daily departmental operations and implementation of a
centralized records management/document control plan for all records throughout the organization
 Enter pertinent information into the records management database,
 Provided assistance to the departmental records coordinators in the utilization of the software to retrieve
departmental records electronically
 Worked with the Information Technology department to maintain electronic records.
 Updated file codes, retention schedules, and other relevant indexes and logs that are used in the records
management function
 Followed records retention and destruction procedures in accordance with the Merrill Lynch schedules
Maintained disaster file storage of technical documents, including submittal and retrieval of documents
 Performed related functions as required
Administrative Coordinator
Performed administrative and office support activities for multiple supervisors. Key duties included:
Answering and fielding telephone inquiries, receiving and directing visitors, word processing, creating spreadsheets
and filing documents, conducted internet research and demonstrated strong communication skills with
constituents at all levels of the organization.

3. Nathalie Tyrell  nathalie.tyrell@outlook.com  (917) 701.5605  Page 3
Core Staffing Services, New York, NY January 2001 – April 2002
Core Staffing Services is one of New York’s top staffing firms specializing in recruiting resources for human
resources, office support, finance, accounting, creative services, and marketing roles in the New York Metropolitan
area
Experienced Administrative Professional
Provided administrative and operational support for various clients across diverse industries to meet interim
staffing needs. Roles ranged from Administrative Assistant to Project Coordinator. Key responsibilities included:
Providing administrative and operations support, serving as a project team member and support critical project
management activities and supporting logistics management activities
United Way of Tri-State, New York, NY January 2000 – January 2001
A national system of volunteers, contributors, and local charities helping people in their own communities
Customer Service Representative
Responsible for effectively managing donor inquiries and complaints by using excellent, in-depth knowledge of
donor services and programs as well as communicating effectively with team members within the customer service
department. Key responsibilities included:
 Provided prompt, accurate, thorough and courteous responses to all customer inquiries
 Performed research as needed to resolve inquiries
 Performed inquiries on IRS Database & Guide Star Program
 Managed and exceeded key performance indicators related to call volume, rate of issue resolution and SLAs
 Responsible for development and distribution of cumulative and supplemental agency reports
Education
Katherine Gibbs School, New York, NY -AAS 1995
Major: Business Administration
York College, Queens, NY – BA Coursework completed 1997
Major: Business Administration
Allen School, Jamaica, NY – Certified Nurse Assistant (CNA) Certification 2009
Community Involvement
 Crisis Assistance Ministry Volunteer
 Public School 156 Parent Volunteer
 Second Harvest Food Bank Volunteer
 United Way of Tri-State