1. Natasha Maria Baez-Huppert
Henderson, CO 80640 ▪ Cell: 720-339-6205 ▪ baezhupp@gmail.com ▪ www.linkedin.com/in/natashabaezhuppert
Objective To apply the skills and knowledge I have gained through education and experience in a challenging work environment.
Experience Johnson Controls, Inc.
Customer Operations Associate II Littleton, CO Dec. 2005 – Present
 Generate subcontracts, safety documents and release payments to subcontractors.
 Coordinate invoice processes, subcontractor requirements and materials to meet revenue plan.
 Aid project owners in completing project billing schedules in the appropriate format within specified timeframes.
 Support project owners and Shared Services Center Collections in contacting and collecting overdue payments from
clients as necessary. Interface with customers on any billing issues/corrections.
 Develop and maintain viable long-term relationships with customers and subcontractors.
 Coordinate internal / external project or client related meetings.
 Organize training for multiple team members and clients, along with individual project owners.
 Inform project owners when updating and scheduling labor, material and subcontract labor within the project
Installation Information System (IIS) is necessary. Also assist project owners with completing this task.
 Research and reconcile contract mischarges and perform project cost transfers in CTS (cost transfer system) as
required for the project owner.
 Provide assistance to Operations Managers when needed by researching branch budget variations.
 Participate in business review meetings by preparing and discussing critical contract information pertinent to current
profitability status. Research and follows up on questions identified during monthly business review.
 Complete requests for information, transmittal letters, customer warm-up letters, project organizational charts,
certified payroll, and owner directed insurance, etc.
 Facilitate project owners in managing the Contract Closeout process to ensure the timely closure of projects.
 Assist Sales and the project owner in completing Change Order Proposals and booking the related Change Orders
within CBS (Contract Booking System), including updating SMIS as required.
Siemens Business Technologies
Service Coordinator/Contract Administrator Littleton, CO Sep. 2004 – Oct. 2005
 Review, process and distribute all service documentation including service orders, timesheets, packing slips, purchase
orders, accounts payable vouchers, and material transfer orders as assigned.
 Support processing credit memos and collections.
 Assist in project profitability through cost containment procedures and processes.
 Maintain timely set up and completeness of related job folders as assigned.
 Utilize, maintain and update employee, service call and customer information in Service Management Systems (SMS)
 Complete and close all service calls in SMS (service Management system)
 Employ, where appropriate, all features including but not limited to service reporting, time stamping, technical
support program contracts planning and scheduling.
 Maintain non-installed parts sales including processing orders, pricing and invoicing.
 Review booking packages for completeness and accuracy.
 Examine contracts prior to district manager or legal approval.
 Oversee all aspects of contract administration at the region/district/branch level including the booking process.
 Assist project managers with change orders processing.
Sun Microsystems
Service Implementation Specialist Broomfield, CO Apr. 2001 – Sep. 2004
 Coordinate with appropriate business teams in regard to all internal and external requests.
 Direct communication with sales associates regarding service documentation maintenance and renewals.
 Effectively communicate complex issues to business teams and/or internal partners in a timely manner.
 Build and maintain relationships with various teams to effectively support all business needs.
 Provide resolution that satisfies needs of customers, business teams, and company, as they pertain to service
documents.
 Ensure that all services documents (contracts, quotes, etc.) are processed in compliance with specified terms and
conditions as well as company policy.
 Resolve issues and differences by assessing data validity, accuracy and status.
 Maintain knowledge of business rules and of programs as related to service offerings.
 Daily utilization of proprietary computer based applications.
 Analyze and resolve all issues arising from computer based applications and customer communications.
 Research and analyze billing issues by partnering with finance teams to ensure proper billing to customer.
 Prioritize workload and manage time to consistently meet deadlines.
 Serve as spokesperson on multiple special project teams through managerial appointment.
Education Colorado State University
Major: Apparel Merchandising Ft. Collins, CO

2. Minor: Mathematics/Statistics
Languages Spanish (Fluent Speaking, Reading, and Writing)
French (Reading, and Writing)