emotional behaviour

1. Organizational Behavior
Prof. Jayshree Desai
By
Nagarjuna Kalluru

3. Imagine life with out
⚫Love
⚫Joy
⚫Fear
⚫Sadness
⚫Surprise
⚫Anger

4. What are emotions
⚫Theyare Intense feelings thataredirected at someone
orsomething
⚫Emotionsare privateexperiences.
⚫We inferobservable behaviorassociated with emotion.

5. Four components of Emotion
Social-
Expressive
Sense of
Purpose
Bodily
Arousal
Feelings
Emotion

6. Feeling component
⚫Emotionsare subjective feelings
⚫Make us feel in a particularway.
⚫Angeror joy
.
⚫Meaning and personal significance.
⚫Vary in intensityand quality.
⚫Rooted in mental processes (labeling).

7. Bodily Arousal
⚫Biological activation.
⚫Autonomicand hormonal systems.
⚫Prepare and activateadaptivecoping behavior
during emotion.
⚫Bodyprepared foraction.
⚫Alertposture, clenched fists.

8. Purposive component
⚫Giveemotion itsgoal-directed force.
⚫Motivation to takeaction.
⚫Copewith emotion-causing circumstances.
⚫Why people benefit from emotions.
⚫Social and evolutionaryadvantage.

9. Social-Expressive component
⚫Emotion’s communicativeaspect.
⚫Postures, gestures, vocalizations,
facial expressions make our
emotions public.
⚫Verbal and nonverbal
communication.
⚫Helps us interpret the situation.
⚫How person reacts toevent.

10. Facial Expressions Convey Emotions

11. Categories Of Emotions
⚫Emotions Are Divided IntoTwo Categories
⚫Primaryemotions
⚫Secondaryemotions

12. Primary Emotions
⚫A primary human emotion typesare theone triggered
in response toan event

13. Primary Emotions
⚫Love
⚫Joy
⚫Anger
⚫Sadness
⚫Surprise
⚫Fear

14. Secondary Emotions
⚫If weexperience fear , the secondaryemotionswould
be : feel threatened or feel anger , depending on the
situationweare experiencing.

15. Secondary Emotions
⚫Passion
⚫Optimism
⚫Irritation
⚫Disgust
⚫Shame
⚫Nervousness

16. Variety Of Emotions
⚫Positive humanemotions
⚫Negative humanemotions

17. Positive Emotions
⚫Positiveemotions that lead one to feel good about
one’s self will lead to an emotionally happy and
satisfied result.

18. Positive Emotions
Someof the positiveemotionsare
⚫Hopeful
⚫Confident
⚫Peaceful

19. Negative Emotions
⚫Negativeemotions sapyourenergy and undermine
youreffectiveness. In the negativeemotional state, you
find the lack of desire todoanything.

20. Negative Emotions
Someof the negativeemotionsare
⚫Exhausted
⚫Panic
⚫Obnoxious(unpleasant)

21. THEORIES
OF
EMOTIONS

22. Cannon-bard theory of emotion
Itstates that
⚫ we react toa stimulusand experience the associated
emotionat the same time.
⚫we feel emotions and experience physiological
reactionssuch as sweating, trembling and muscle
tension simultaneously.

23. For example: I see a snake --> I am afraid --> I begin to
tremble.

24. James-Lange theory of emotion
It states that
⚫ emotions occur as a result of physiological reactions to
events.
⚫proposes that you will interpret your physical reactions
and conclude that you are frightened.

25. ⚫For instance I seea bear “I am trembling, therefore I
am afraid.”

26. FACTORS AFFECTING EMOTIONS

27. •PERSONALITY
•CULTURE

28. •WEATHER
•STRESS

29. •AGE
•GENDER

30. •ENVIRONMENTAL
•MARITAL
RELATION

31. •ORGANIZATIONAL
•SOCIAL

32. EMOTIONAL
INTELLIGENCE

33. EMOTIONAL INTELLIGENCE
⚫Emotional intelligence (EI) refers to theability to
perceive, control and evaluateemotions.

34. FOUR BRANCHES
⚫Saloveyand Mayer proposed a model that identified
fourdifferent factorsof emotional intelligence

35. ⚫Perceiving Emotions: The first step in understanding
emotions is to accurately perceive them. In many
cases, this might involve understanding nonverbal
signals such as body languageand facial expressions.

36. ⚫Reasoning With Emotions: The next step involves
using emotions to promote thinking and cognitive
activity. Emotions help prioritize what we pay
attention and react to; we respond emotionally to
things thatgarnerourattention.

37. ⚫Understanding Emotions: The emotions that we
perceive can carry a wide variety of meanings. If
someone is expressing angry emotions, theobserver
must interpret thecauseof theirangerand what it
might mean.

38. ⚫Managing Emotions: The ability to manageemotions
effectively is a key part of emotional intelligence.
Regulating emotions, responding appropriately and
responding to the emotions of others are all important
aspectof emotional management.

39. What have we learned?