This document discusses information technology enabled services (ITeS). ITeS involves delivering services using an IT platform, such as self-service kiosks, online portals, websites, and ATMs. The objectives of ITeS are to enable business strategies and achieve organizational goals in the short and long term. Key ITeS include call centers, electronic publishing, medical transcription, and data centers. India is a popular outsourcing destination for ITeS due to its low costs, large English-speaking workforce, supportive policies, and government support. Common ITeS provided include medical transcription, data entry, help desk services, and application development.

1. ITeS
a New Technology
Driven World...

2. Meaning
ITeS stands for Information
Technology enabled Services is all
about delivering the services based
on an IT platform.

3. Example Self Kiosk online Portals
Applications
Websites
ATMs

4. Objectives
Short Term Goals
Enabling Business
Strategy
Long Term Goals
Achieving an Organization's
Business Goals

5. The outcome of an IT
enabled service is in the
two forms:
Direct Improved Service
Indirect Benefits

6. CALL CENTERS
ELECTRONIC
PUBLISHING
MEDICAL
TRANSCRIPTION
DATA CENTERS
GIS MAPPING
PORTALS
ERP
KNOWLEDGE
MANAGEMENT &
ARCHIVING
The key IT enabled services are:

7. India's Potential
The country's strengths
in the form of
low staff costs
a large pool of skilled
English speaking
workforce
conducive policy
environment
Government support
has made India a popular choice for
customers seeking outsourced services.

8. Medical Transcription
Document Processing
Data Entry and Processing
Data Warehousing
IT Help Desk Services
Application Development Enterprise
Resource Planning
Telecommunication Services
AREAS WITH
SCOPE

9. S
M
M
E
USE
Joint Marketing
Programs
Common Helpdesk
Portal for Electronic
distribution
Directory Enquiry
system.
Repository (in ERP)

10. thank
you!
a goal setting presentation
by Niesh Sinha