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Odoo Help Desk

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Odoo (formerly known as OpenERP and beforTiny ERP) is an enterprise resource management system.
Odoo is an all-in-one business software capable of covering all business need, including CRM, Website/e-commerce, billing, accounting, manufacturing, warehouse- and project management, and inventory.

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Odoo Help Desk

  1. 1. www.cybrosys.com Odoo Help Desk
  2. 2. Introduction • Odoo (formerly known as OpenERP and beforTiny ERP) is an enterprise resource management system. • Odoo is an all-in-one business software capable of covering all business need, including CRM, Website/e-commerce, billing, accounting, manufacturing, warehouse- and project management, and inventory. • Odoo has launched its new version 10 with its new features. • Odoo 10 is a software suite where you will find “All Application under One Roof”
  3. 3. Odoo 10 Community Vs Enterprise Edition • Odoo 10 Enterprise version has some exclusive new modules to name a few are ‘Helpdesk ’, ‘Odoo studio’, ‘PLM’, ‘Quality Management’ and so on • Through this we will cover some details about one of the enterprise module -Odoo Help Desk
  4. 4. Odoo Help Desk • This is a new module introduced with the release of Odoo 10 • This module is basically for providing customers support and address the typical issues and queries they have • The Odoo Help Desk Module generates tickets by emails, or from a website form or any third party application and these tickets can be assigned manually or randomly between the team members • The module also allows you to assign priority to tickets
  5. 5. Consists of following features:- • It is a ticket management application. • Process tickets through different stages to solve them. • Add priorities, types, description and tags to define your tickets. • Make an in-depth analysis of your tickets through pivot view in reports menu. • The modules allows you to link your company help desk to a public FAQ/Forum or any site which is a knowledge base with relevant presentations or videos or blogs.
  6. 6. • Help desk adds SLA (Service Level Agreements) contracts and rules • The module also lets you set the service level agreements for individual tickets that raised. • Last , Odoo 10 Help Desk also automates Customer satisfaction survey
  7. 7. Submit Queries Directly from website
  8. 8. Form from website to register your Queries
  9. 9. • All information from the website is stored at Backend • Details of the ticket is fetched from the website
  10. 10. All Ticket information can be categorized based on priority and SLA
  11. 11. Manage your Tickets:
  12. 12. Refer this link for more: https://www.cybrosys.com/blog/odoo-help-desk
  13. 13. Thank You ! Cybrosys Technologies Pvt. Ltd. Neospace, Kinfra Techno Park, Kakkancherry, Calicut University P.O. Calicut Kerala, India - 673635. Cybrosys Ltd 15, ST Antonys Road, Forest Gate, London England, E79QA. Cybrosys Technologies Pvt. Ltd. 1st Floor, Thapasya Building, Infopark, Kakkanad, Kochi, Kerala, India-682030.

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