1. MUKESH TAJANE
Sai Ganesh Apt., Flat No. 07, Vrindavan Colony, Ambad, Nashik, Maharashtra Mob
: +91 7743880363 Email : mukeshtajane@ymail.com
Career Objective
Seeking a challenging position in an organization to utilize my knowledge and skills and looking forward to
give the organization my experience and provide all the dedication towards increasing their value in the market.
Career Summary
• A confident and reliable Technical Support Engineer with 6 years of experience in working with
computers and resolving support issues.
• Ability to multi-task under pressure.
• Flexibility of working well as part of a team and independently.
Technical Skills
• Windows XP, Windows 7, Windows Server 2003, 2008 & 2012.
• Knowledge of AD, DNS, DHCP, IIS, RAID
• VM management in Hyper-v
• Windows server patches management
• Antivirus configuration, patches management.
• Knowledge of networking
• Configuration and troubleshooting of desktop, laptop and printers
• Configuration of email client like Outlook and Lotus
• Windows firewall management and firewall rules
• Basic Linux commands
Educational Qualification
• B.E. (Electronics & Telecommunications) – Mumbai University with 66.82%
• HSC (Science) – Mumbai University with 66.83%
• Completed course on MCSA and CCNA.
• Current Target is ITIL
Accomplishments
Got appreciations for the best performance and dedication to work.
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2. PROFESSIONAL EXPERIENCE
1. Aress Software & Education Technology Pvt. Ltd., Nashik (June 2014- Till date)
Title : Technical Support Engineer
Responsibilities :
• Windows Server 2008 & 2012 installation and configuration. Windows server patches installation.
• Knowledge of AD, DNS and DHCP. Users creation and security management.
• Antivirus installation, configuration & patches installation. Running full scan or customized scan and
removing the threats on the server.
• Configuration and management of servers in different backup tools like CDP, Datto, DPM and WSB.
• Software RAID configuration. Managing disks via disk management.
• VM creation, VM deletion and VM migration in Hyper-v.
• IIS management and troubleshooting. Website bindings, application pools, FTP accounts creation in IIS
• Working on Website panel, cPanel. Domain, website, email account, FTP account and database creation
and management in website panel and cPanel.
• DNS records management for domains.
• Managing and troubleshooting of email accounts on the mail server using Mail Enable tool.
• Configuring and managing domains in the spamwall.
• Working on abuse complaints like malicious and phishing websites and taking required actions on them.
If required guiding clients to take required actions to resolve the issue.
• Working on Linux servers using basic commands like disk space management, high cpu or RAM
management, etc.
• Configuring and monitoring of servers and websites in different monitoring tools like Pulseway, Server
Alive
• Configuration of email client like MS Outlook, Lotus
• Providing support through Live Chat and Ticket system.
• Configuration and management of cloud servers on OnApp cloud platform.
• Completing all the provided tasks and daily tasks on time.
• Escalating the issues to higher level or concern department on time and whenever required.
2. MINITEK SYSTEMS INDIA PVT. LTD., Nashik (August 2011 – June 2014)
Title : IT Officer
Responsibilities :
• IT support to corporate level
• Desktop and laptop configuration and troubleshooting
• Windows OS installations and troubleshooting
• Maintaining & troubleshooting LAN
• Basic troubleshooting of AD, DNS & DHCP
• Basic administration of server
• User & Group creation & deletion, Group OU implementation
• Server OS installation, configuration & troubleshooting
• Configuration of email clients like MS Outlook and Lotus
• Configuration and troubleshooting of printers
• Responsible to handle various vendors for relevant hardware support
• Maintaining daily call reports & doing analysis on repeated issues
• Assisting juniors in critical issues
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3. 3. TRIMAX IT INFRASTRUCTURE & SERVICES LTD., Mumbai (September 2009 – August 2011)
Title : Facility Maintenance Engineer
Responsibilities :
• Maintenance of desktops, laptops, printers & scanners
• Installations and configurations of third party applications
• Management of antivirus and scanning on all the machines in a network
• Doing bulk activities like OS upgradation, installing windows updates
• Configurations of mail client applications like Lotus & Outlook
• Creating ghost images of workstations prior to upgrades
• Escalating critical issues to senior support specialists
• LAN configuration & troubleshooting
STRENGTHS
• Quick learner, punctual
• Determination, dedication, and discipline
• Willing to learn and adapt to new opportunities and challenges
• Hardworking, sincere, good listener
EXTRACURRICULAR ACTIVITIES
• Participation in paper presentations at college level
• Participation in sports at college level
Interests
• Playing cricket, volleyball
• Listening music
• Visiting new places
• Surfing on net
PERSONAL DETAILS
• Date Of Birth : 21st August 1984
• Gender : Male
• Nationality : Indian
• Marital Status : Married
• Languages known : Marathi, Hindi, English
I do hereby declare that the information furnished above by me is true and correct to the best of my
knowledge and belief. I furthermore agree to update any personal information as and when required.
DATE : MUKESH TAJANE
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