Pearl Continental Hotel, RawalpindiSubmitted to Sir naseem qaiserSubmitted by M.Farhan JavedClass MBA 3.5Date June 30, 2012
INTRODUCTIONTen minutes drive from the airport, Pearl Continental Hotel Rawalpindi enjoys the status of theonly deluxe hotel in the city. A distinct culture flourished on the Rawal Plateau as far back as 3000years, attracting tourists from the world over. With its close proximity to the archaeological sites,historical monuments and fascinating hill stations, the hotel serves as a transit haven for thetourists. A blend of warm elegance and gracious hospitality, Pearl Continental Hotel Rawalpindihas a distinctive character of its own.Encompassing unparalleled sense of comfort and opulence, each room at PearlContinental Hotel Rawalpindi, imparts a liberating sense of space with detailed attentionon the needs of our corporate or leisure guests. Well equipped with modern amenities andefficient service, these elegant spaces serve as an unexpected oasis of exclusivetranquility immersed in the frenzy of the city centre.Special Features of Deluxe Rooms- Mini bar in all rooms- 24-hour broadband internet facility.- A variety of information, services, world news, unlimited access to on-line movies andmusic- Fruit basket in each room.- Choice of local & newspaper.- Airport transfer, by hotel shuttle, subject to prior flight details.- Use of health club, swimming pool with sauna and steam bath.- Electronic safe deposit box.- International direct dialingThe Executive Club Floor- All the facilities of Deluxe rooms
- 24-hour broadband internet with Pentium 4 personal computers- Free local telephone calls- Deluxe fruit basket.- Express check-in and check-out exclusive for Executive floor guests.- Personalized butler service round the clockThe use of Club Lounge includes:- Continental breakfast- Snacks and beverages available till midnight- Hi-Tea served in lounge from 1600 hrs - 1800 hrsSuitesOur spacious suites have been thoughtfully designed in rich tones, with avant-guardedetails, to accommodate your specific needs. Well-appointed bathrooms, having over-sized shower and bath areas, self contained kitchen with modern appliances,dininglounge and working area bring luxurious livability.Decorated with unique paintings and antiques, these suites transport guests into a worldof regal grandeur.Features- Pantry with large fridge- One spacious living room and large bed room- Connecting room available with an extension facility- CD player- P-IV Compaq computers- High speed internet- PrinterTemptation - DiningMarcopoloWarm, serene and elegant, Marcopolo has a unique combination of traditional andcontinental cuisine buffet, along with a variety of exquisite desserts. The menu includesan appetising and diverse selection for breakfast, lunch and dinner, as well as a weekendbrunch. The menu and the contemporary decor of Marcopolo appeal to everyone.
Breakfast 0700 hrs - 1000 hrsLunch 1200 hrs - 1500 hrsDinner 1900 hrs - 2300 hrsBukharaThe exotic atmosphere inside Bukhara whisks you to a serene ambience - delicious foodarrives, in sync with the tunes of the poetry entangled with melody and revives you withthe lilting sound of the Ghazal singer. The sumptuous Pakistani cuisine buffet ensembleseverything from chicken tikka, qorma and biryani to an endless number of barbequedelights savoured in elegant traditional environs.Dinner 1900 hrs - 2300 hrsFront Page CafeSuffused with Charm, the colour theme at the Front Page Cafe is based on gold and silvershades framed by natural light and softly glowing wall panels, adding flair to even themost casual of midday meals. Attentive service satisfies the sense of occasion, with anextensive menu from salads to signature sandwiches, soups, and varied spread of Hi-Teadelicacies. The goal is to ensure that our guests eat the way they love to eat.TaipanWalking through the dramatic entrance of Taipan is like stepping into the Chinesedynasty and across the Pacific. The warmth and professionalism in this oriental andelegantly modelled restaurant is instantly recognisable, from the attentive staff to thewell-prepared Mandarin-style Chinese food. The menu parallels the decors upmarketambitions, with relishing taste of dry-wok-fired Szechuan chicken, tangerine beef withcelery hearts, crispy fish and steamed prawns with garlic. The presentation is just asbeautiful as the flavour. If you are particular about standards you will not bedisappointed.Lunch 1200 hrs - 1500 hrsDinner 1900 hrs - 2300 hrsJasons Steak HouseJason?s House, with all its grandeur, unique ambiance and magnificent menu, offersworld class steaks, serving the best steak in the twin cities. Owing to genuine quality,taste and decor, the outlet has become the first choice dining place for the epicures.Dinner 1930 hrs- 2300 hrsMetamorphosis - Spa & Fitness
Health ClubThe Health Club & Spa at Pearl Continental Hotel Rawalpindi look after the completewell being and relaxation of your body and mind. The fully equipped fitness room andprofessionally designed work out programmes foster the motivation to achieve balanceand lasting health. As fitness goals are dynamic, our approach helps you to harness andmaintain the resolve to achieve maximum results within and beyond our doors. You willembrace Fitness as a way of living.▪ Fully-equipped gymnasium with cardiovascular, resistance and weight stations.▪ Qualified personal trainers offering advice on exercise and nutrition.▪ Personalized fitness assessments and training programmes catering to all levels offitness and ability.▪ Poolside relaxation area offering a delicious menu of healthy dishes and drinks.▪ Jacuzzi, steam room and sauna in both ladies and gentlemens dressing rooms.▪ Table Tennis, Snooker, Lawn Tennis facilities.▪ Out door all season temperature control swimming pool.Rates for Swimming Pool / Health Club * Monthly membership charges are Rs: 13000/- * For 3 months Rs: 23000/- * For 6 months Rs: 40000/- * For 1 year Rs: 60000/- * Day Use Rs 1000/- (Rates are inclusive of all taxes) Rates in PKR Rates in USDRoom Type Single Double Single Double Occupancy Occupancy Occupancy OccupancyStandard Room 24000 25000 400 417Pearl Room 26000 27000 433 450Executive Room 28000 29000 467 483E-Room 30000 30000 500 500Check-in Time1500 hrs
Check-out Time1200 hrs Early Arrivals and Late DeparturesIf your arrival is early in the day and you prefer immediate access to your room, werecommend reserving for the prior night to guarantee immediate access. Similarly, forlate departures, reserving an additional night will guarantee access until you leave thehotel.At the Time of BookingAt Pearl Continental Hotel Rawalpindi, a guaranteed reservation assures you of a roomeven if you check in late (after 1800 hrs). All reservations must be guaranteed by a majorcredit card or company letter (for corporate accounts only). Any direct reservation byguests or travel agents shall not be entitled to these special rates.Please check for full deposit requirements at time of booking.Cancellation PolicyCancellations for a hotel room reservation must be received 24 hours prior to theexpected day of arrival and may differ by arrival date and room type. If cancellation of aguaranteed reservation is not received by the required date, the hotel will charge for onenights accommodation.TaxAll rates are subject to applicable government taxes which is 24.2 %SecurityWe take great care to ensure that your credit card details and other personal informationare secure at all times.No Show Charges
In case of no-show, a charge of first night with taxes will be levied.Child PolicyA child under 12 years of age can stay in the parents room without being charged. For achild/children, please make a special request while making reservations.Credit CardsAll major cards are accepted: American Express, Bank Card, Diners Club, Master Cardand Visa.Serenity & Celebrations - Meetings & Banquets
Pre- 55 20 1098 10 - - - - - Function Conference 25-8 39-8 1027 9 75 30 40 28 50 -1 Conference 25-10 39-8 100 9 75 30 40 28 50Destination - Travel Guide -2 Conference 28-11 39-8 1119 9 75 30 40 28 50 -3 If Islamabad reflects the face of modern Pakistan, Rawalpindi is the medieval traditional Conferencecity steeped in culture and history. With visible imprints of the British Raj, Rawalpindi is Hall 79 39-8 3144 9 200 130 100 - 200known for its colonial-style buildings, rich cultural heritage and colorful bustling bazaars. (Combined) This city shares 150 glory 70 the Pakistans capital. It also provides a transition point800 Marquee the with 10500 11 800 500 400 90 tothe travelers heading towards the northern areas of Swat and Gilgit. The plateau setting of Eastern Rawalpindi alongside 128 23552 revealed the evidence of a pre-historic culture2500 184 Islamabad has - 2000 1000 - - Lawn flourishing in the region a Buddhist town once existed on the site. EntryAir:At a distance 15 minutes, Islamabad International Airport has both international anddomestic services and almost all the leading international airlines fly in and out of thecity. Frequent flights to all the major cities are available for travel within the country .Train:The Rawalpindi railway station has all the major trains connecting it to other cities likeKarachi, Lahore, Multan, Peshawar and Quetta.Road:Best deals and best buses can be found in Rawalpindi. Reputed companies offer longdistance comfortable bus service to all major cities. Cars can be rented at an affordableprice with a nominal deposit.Places of Tourist InterestMost of the sights of tourist attraction on the plateau are in close proximity of bothIslamabad and Rawalpindi and can be reached from both the cities. Rajah Bazar, a busybazaar that is a kaleidoscope of people and merchandise spreading in every direction.Meander through the streets of Sadar Bazzaar which is an ultimate high for a shoppingenthusiast. The Pakistan Army Museum is worth a visit. The Ayub National Parkstretching across 900 hectares of foot carved paths, gardens and lakes is also a tourist
attraction. 30 kilometers north west of Rawalpindi, the archaeological sites of Taxilareflect the days of Buddhist glory.WeatherRawalpindi enjoys the best of all seasons. Winter begins in November with the nightsgetting surprisingly cold. Summer starts in May and continues till October withtemperature often exceeding 40 degrees Celsius. Monsoons are from July to lateSeptember.Confidence - ServicesThe Pearl Continental Hotel Rawalpindi combines the finest tradition of warmth andhospitality, with a level of services and facilities guaranteed to satisfy the most discerningguests.We offer : -- Shopping arcade: Bookshop, Carpets, and Antiques shop, Handicraft shop.- Banking: United Bank Limited operates within the premises, and can take care of allyour banking needs.- Chauffer driven Cars & Bus services round the clock.- Trans Air travel desk takes care of all your travel needs.- Concierge- Laundry / Dry Cleaning- Barber Shop: Trained personnel take care of your tresses and shape them to perfection.- Xavier Beauty Saloon & Foot Care- Florist- Car Rental Services- In House Doctor- A baby sitter on demand.Business CentreThe hotel has a fully equipped business centre open 24 hours with all the latest in officeautomation and secretarial services. Management information system
INFORMATION SYSTEM :Before explanation of MIS. We see here what is (IS). Information system is an organizedcombination of people, hard ware, soft ware, communication network and data resourcesthat collects, transforms and disseminates information in a organization. There are five basicresources of information system. 1. People 2. Hardware 3. Software 4. Data 5. NetworksFundamental Reasons for the use of Information Technology and Business • Support of Business operation • Support of managerial decision • Support of strategic competitive advantageManagement Information System(MIS):
MIS are the most common from ofmanagement support system. They provide managerial end users with information producethat support mush of their day to day decision making needs . Management informationsystems provide a variety of reports and displays to management. The contents of theseinformation produce are specified in advance by managers so that they contain informationthat managers need. Management information system retrieve information about internaloperations from databases that have been updated by transaction processing system. Theyalso obtain data about the business environment from external sources. Information productsprovided to managers include displays and reports that can be furnished 1. on demand, 2. periodically,according to a predetermined schedule,or 3. whenever exceptional conditions occur.For example, sales managers could. 1. use a Web browser to receive instantaneous Visual displays at their workstation of information about the sales of particular product: 2. Access weekly sales analysis report evaluating sales results by product, salesperson, and sales territory: 3. receive reports produced automatically whenever a sales person fails to produce sales results during a specified period.We will discuss management information system.Decision Support System:
DDS are a natural progression frominformation reporting systems and transaction processing systems. Decision support systemare interactive, computer-based information system that use decision models andspecialized databases to assist the decision making processes of managerial end users.Thus, they are different from transaction processing system,which focus on processing thedata generated by business transactions and operations, though they extract data fromcorporate databases maintained by TPS. They also differ from management informationsystem, which focus on providing managers with prespecified information (reports) that canbe used to help them make more effective, structured types of decisions Database
ConclusionThis article has particularly been addressed to managers in the hotel industry(general managers, technical managers) who are anxious to improve theircompetitiveness and find better ways of providing better service to their guests atlower cost.As director of the establishment, the general manager of the hotel has anoperational budget which involves numerous costs. These particularly include thesupply of water, fuel and electricity in particular, all of which are indispensable tothe activities of the hotel. The energy they represent is vital for the productionand maintenance of comfort, Heating, Ventilation, Air Conditioning, domestic hotwater, lighting etc.I have suggested tools which will help those responsible to take wise decisions,based on an analysis of the potential profitability of their technical investments.The choice of a technical management system which is specially designed forhotels is the decisive factor which ensures that the managers objectives will bemet. I hope that I will have encouraged planning offices to incorporate thespecific needs of hotels into their technical specifications.Hotels are different to other buildings. They have specific needs.The equipment and procedures suggested are intended to produce hotels whichare safe, healthy and intelligent: buildings with a technical management systemwhich allows effective operation and optimal returns at the same time.The main aim of the hotels technical manager and his team is to co-ordinate allthe technologies in the hotel harmoniously. The main aim of this book hastherefore been to analyse the specific features of the hotel, and thus help thehotel manager to make the right choice for the best possible operation of hisestablishment.The Room Management System (RMS) with all its integrated functions is a keyfactor to guarantee customer satisfaction. The entire Integrated HotelManagement System (IHMS) is certainly the best way to improve the quality oflife in the hotel.I sincerely hope that this book will help make every hotel run as efficiently aspossible.