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Pc hotel project
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3. Introduction:
• Over the year pearl continental hotel has gained reputation of providing
variety of foods in different restaurants managing outside caterings.
The Pearl Continental Hotel Lahore is a 5 Star Deluxe hotel centrally
located in the heart of Lahore and distance of 25 minutes away from
Allama Iqbal international Airport.
Most of the surrounding hotels lag far behind pearl continental hotel
Lahore in standards because it has always been the choice for budget
meetings seminars symposium, conventions weddings training courses
corporate meetings and conferences.
4. • Pakistan Services Limited (“PSL”) was incorporated in 1958 as a public Limited
company and is quoted on Karachi Stock Exchange since 1964.
The primary business of PSL is hospitality. It initially operated under the management
of inter Continental Hotel however, when Hashoo Group acquired PSL in 1985 it
changed the name of the Hotels to Pearl Continental Hotels and became the largest
and oldest five star hotel chain of Pakistan.
IN October 1985 all the inter Continental hotels in Karachi, Rawalpindi, Peshawar &
Lahore became the Pearl Continental Hotels. Another pearl was added to the chain in
1992 at Bhurban. Pearl Continental Hotels is the first Pakistan chain which has
achieved excellent international standards of services, quality and product.
6. “PC mission is to be the hotel recognized as the
leader in the industry in aspect. PC are committed
to train and develop all our staff members allowing
them to grow in their careers and provide services
and standards which exceed guest expectations.”
7. Customers services
Training
Profitability
Growth Profile
Compatibility
Traditional Hospitability
Environment of professional enhancement.
8. • Shopping Arcade : local souvenirs, general utilities, traditional
and contemporary Boutiques, jewelers shops, footwear shops
• Authorized Money Changers
• Airport shuttle
• Travel Desk
• Car Rental
• 24 Hour Room Service
• Laundry/Dry Cleaning
• Baby Sitting.
9. • 1360 Total employees
• 1160 male employees.
• 200 females employees It’s only one hotel in
Pakistan that have
200 females
employees.
10. • 607 Total rooms
• 485 exclusively appointed bedrooms , includes 193 Standard rooms, 238
Atrium Deluxe rooms and 49 Luxurious Suites providing various levels of
guest comfort.
o All bedrooms of the hotel feature with electronic key system, safe deposit
boxes, International direct dialing, Data port, Satellite TV Channels and
Minibar. To make sure the guest safety and security, all bedrooms are
equipped with smoke detectors and water sprinklers.
o 8 banquet halls.
11. More info and Facilities pc Lahore:
Fourth best hotel in Pakistan and best hotel of Lahore.
Only 5 star deluxe property in Lahore.
607 guest rooms and suites, a 40,000 sq. ft. state of the art
conference center.
The Pearl Continental Lahore can cater to any size of business
and meet your requirements. Service is at your finger tips with
staff motivated to serve to your perfection.
Hotel is fully equipped with Wi-Fi Service system in the rooms as
well as the public areas.
12. • A sophisticated 24 hours business center facility caters to the business
travelers and Integrated Information and entertainment system in all
rooms.
• Additional security includes X-Ray Baggage machine, walk through gates,
road blocker with CCTV cameras. These are a few facilities you will find
only at Pearl Continental Lahore.
• In addition Executive Floors, a wide selection of Food and Beverages
outlets where Chinese Pakistanis Italian and Sushi cuisine are served.
• Therefore you have wonderful reasons why you should decide to stay or
conduct your business at Pearl Continental Lahore. It’s avg. per night
charges is ₨1300 - ₨2400.
14. Chart of personnel department
Personnel Manager
Personnel Office
Assistant personnel manager
Assistant Training
Manager
15. • They use all type of planning in order to run the business
they use:
strategic
tactical
operational planning
Contingency planning
in which there is budgeting, forecasting, capital expenses
etc.
16. They are democratic leaders they do not believe in
dictatorship they make a family environment there.
From these types of leaders.
Autocratic Democratic Free rein
17. • Corporate Culture
• Non-Cash Incentives
• INCENTIVES
• Compensation
• Creating a Fun Workplace
19. • Political:
PC faces the problem of business bound because of government policies and run
their business under these policies if the VIP movements occurs they provided special
protocol in this process a lot of amount bears the pc.
• Economical:
The inflation rate is high, so people have money but the value of money less and the
middle class cannot afford only elite class visit.
20. • Social:
Pc has multinational business many branches of different
countries. So they balance the social factors according to every
country. Like Pakistan made food according to here people taste
and so on.
• Technological:
Pc provides the facilities our customers according to these needs
like room temperature depend upon weather and provided the
air booking or internet etc.
25. Steps used for the training and development of employees at PEARL
CONTINENTAL HOTEL are as follows;
They provide training their employees on the job and also off the job.
In Pakistan very few organizations are able to provide trained workforce for the
hotel industry in accordance with international standards. The human resource
department of PEARL CONTINENTAL HOTEL has to recruit and select the
untrained candidates and train them according to their own needs.
PC hotel also use different Training centers at locations like they send their
employees out of country for training.
Safety training is also provided to the employee.
27. 1. They are the market Leader.
2. They have a strong backing from Hashoo Group.
3. They have a very strong and established network of hotels.
4. They are a global brand.
5. Their brand is well established and popular among customers.
6. PC management very much takes care about employees training.
7. Strong IT infrastructure
28. 1. They deal in hotel which is very crucial so in the case of
defection we have to bear great loss.
2. They are still striving for 5 star hotel’s luxuries.
3. It involves a huge investment.
4. Some of our competitors give some luxurious facilities to their
guests.5.Staff Politics and salaries
29. 1. They are the introducers of this concept (Privilege Club)so we have a unique identity.
2. They are just approaching 5 star hotel standards.
3. We will have great market share of this industry.
4. We have a great Image in the mind of the people.
5. We have discussable goodwill.
6. They deal in standardize and imported material.7.There is significant development in
tourism industry.
30. 1. They are the introducers so it is threat that whether we will be
popular or not.
2. They have great 3 of competitors like Aviary, Ambassador
which are growing.
3. People may ignore us and can join the competitors.
