1. Mpumelelo A Madimabi Resume Page 1
Full Names:MpumeleloAlbert
Last Name:Madimabi
I.D #: 8404256285087
D.O.B: 25 April 1984
Mobile: 074 582 7771
Address:
59 Casabella
2016 Langevelt
Vorna Valley
Midrand
1686
Email:
Mpumelelo.madimabi@dimensiondata.com
Tertiary Education:
CITMA COLLEGE (ZWE)
NatDip City & Guilds Information Processing
Data Communications
InformationTechnologyConcepts
Basic Programming
Operating Environments
Computer Operating Packages
Designing, Internet & WorldWide Web
Computer Servicing
Data Base Administration
ServerEnvironments
Basic Networking Fundamentals
Secondary Education
Mzingwane HighSchool (ZWE)
7 O level subjects passedincludingEnglish,
Mathematics & Commerce
Computer Packages
MS Office
Internet
Other:
Certificate City & Guilds Information
Processing
Currently understudying MCSE 2012R2
70-410 – passed
70- 411 – passed
70 – 412 – Next
70 – 413 - Pending
70 – 414 – Pending
ITIL Foundation Certification
Server+ Certification
Cloud Essentials Certification
Configuring Windows 2008 Server
Kepner-Tregoe ITSM PIM Basic
Troubleshooting
Internship Certificate – Dimension Data
Mar ’08 – Mar ‘09
Objective: AnIT professional withvastexperience inthe ICTindustrylookingto
expandhisknowledge inotherindustriesandalsouse hisacquiredknowledge.
Willingtolearnandadvance skillstoa more advancedlevel.
Work Experience
Employer: DimensionData
PositionHeld: PositionHeld: Engineer- AD & Messaging- L2 (June 2016 to
Present)
Responsibilities:
• Exchange
• Active Directory
• DHCP
• DNS
• GroupPolicy
• Mail
• DC’s
• Mimecast
• Serverinfrastructure
• Lync
• RightFax
• Projects
• VMware Administration
• Clusters
• Databases
• Installationof software
• SCCM
• DownTime Changes
• Dailymorningchecksforthe AD & Exchange environment
• Faultfinding,troubleshootingandresolvingof anyproblemsthatarise
• ITSMCalls
• Remote andTelephonesupportforAD& Exchange environment
• Executionof Scripts
PositionHeld: Base OS EngineerLevel 2(July2014 to May 2016)
Base OS EngineerLevel 1(Sept2012 to June2014)
Responsibilities:
 3rd
Party software Installation
 Projects
 In-depth analysis of the environment
 Advanced trouble shooting of applications and servers
 Drafting of detailed Documentation of projects and Deployments
 Drawingup of detailedSOP’s,constantreviewandkeeping them up to date.

 Managing Microsoft Clusters
PROFESSIONAL SUMMARY OF
Mpumelelo A Madimabi

2. Mpumelelo A Madimabi Resume Page 2
 Managing Servers on the Virtual Environment (V-Sphere)
 Managing Physical Servers
 Application Management
 Active Directory
 Fault finding, troubleshooting and resolving of any problems with servers
that are detected by the monitoring agent (SCOM).
 Service Now calls
 Building of new Servers on the Environment.
 Decommissioning of servers from the Environment
 Adding Servers to the Domain
 Installation of Software and Applications on servers
 Down Time Weekend changes
 Patching of servers and installing updates on Servers.
 Any changes relating to Servers in the Environment
 Constant research and preventative measures for the smooth running of
Servers
 Server storage management
 Pulling of reports on Servers where required
 Terminal Server administration
 General Stability of the server Environment.
 Remote and Telephone support for Servers
 General File Shares
 Daily morning checks to see if all servers are up.
 HP Storage
 VMware Administration.
 SCCM
 Qlikview Administration.
Employer: Dimension Data S.A (Mar 2008 – Aug 2012)
Position Held: Customer Support Engineer
Responsibilities:
 CiscoCall Manager’sfor differentRegions.
 CiscoUnity fordifferentRegions
 Rightfax Manager
 GrantingUsers Accessto VPN.
 Resigningusersoff the ITsystem.
 PullingreportsfromHyena.
 Editingof useraccounts (Name Change,Surname Change)
 GrantinguserswithLive Communication.

3. Mpumelelo A Madimabi Resume Page 3
 Forwardingof mail to differentmailboxes.
 ProcessingStatusChanges.
 Active Directory.
 Exchange 12
 ServerAdministration
 Loggingof appropriate callsforusers.
 KeepingRecordof Telephone Extensions.
 Attendingtofaultytelephoneextensions
 CreatingMeetingRooms
 EditingMeetingRooms
 CreatingDL’s
 Marvel Calls
 Remote SupportusingDame ware Software
 SAPAdministration
 Creationof Citrix accounts
 Web-Ex
 BlackBerry
 AVAYA SystemsAdministration
Employer: Dimension Data S.A (Feb 2008 – Feb 2008)
Position Held: Human Resources Administrator (Temp Position)
Responsibilities:
 Updating of databases
 Filing of Information
 Sorting and Filtering of information
 Receiving Information
 Opening of new records
 Using VR Lookup to rectify records
 Receiving Schedules from different regions then rectifying the data
 Sending out of EET letters
 Editing of Documents on word
 Cross checking of salary figure’s on excel
Other Experience Acquired
 Administrator
 Facilitationof NewSoftware,
 ServerAdministration
 Maintenance
 Repairsof Computers
 Teaching
 Technical
 Hardware Diagnosis,
 Software Malfunction,
 Upgradingof PC’s

4. Mpumelelo A Madimabi Resume Page 4
 Operating Environments
 Windows 3.1- Windows 8, Installation
References
Pieter Viljoen
Operations Manager – L2
Dimension Data
+27 11 2690352
082 7899892
Ms. Janine Wentzel
Service Delivery Manager
Dimension Data
+27 11 575 6610
073 576 7271
Jacques Van Dyk
Operations Manager - L2
Dimension Data
+27 11 5751033
079 6168368
Munier Fakir
Services Co-ordinator ITS
+27 11 575 3743
083 633 9759