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Monique Rivers, NRCMA, NRCPT
14005 Winchester Court, Grandview, MO 64030
816-277-9720; moniqrivers@yahoomail.com
Professional Summary:
Dependable, reliable, flexible and detail oriented individual seeking employment that will utilize my
skills in a manner that will provide personal and professional satisfaction for a job well done.
Job Related Skills
Ability to learn quickly and meet deadlines
Task oriented
Possess good time management skills
Able to work well under pressure and meet
deadlines
Performs duties with a minimum amount of
supervision
Management of records and files
7+ years clinical medical office experience
Knowledge of medical terminology
Typing 50 WPM
Customer service skills
Office communications
Lesson planning
Employment Experience
Heritage College, Kansas City, MO
Intern Site Coordinator, Medical Assistant Instructor 2009-11-2016
• Reviewed list of students scheduled for internship, initiated contact for the purpose of
internship consultation, ensured each student was assigned to a facility to complete required
hours
• Hosted internship meeting, both in a group and individually to review school as well as
internship site requirements and expectations
• Reviewed all necessary paperwork related to students acceptance at site, ensuring correct
completion and submission in a timely manner
• Monitored student attendance and performance through communication with site managers
while on internship
• Scheduled and conducted internship advising with students in the event of complaints or
concerns while on site
• Assisted in setting up and hosting annual advisory board meetings, career fairs and semi -annual
graduation ceremonies
• Initiated contact with facilities with the purpose of gaining new affiliation agreements to utilize
as internship sites
• Performed internship site evaluations to ensure the variety of tasks will be performed by
students as well as to ensure proper supervision and training while completing internship
• Maintained records of attendance, evaluations and tasks performed to ensure credit is given for
internship
• Performed graduate consultations, assisted with resume writing and applications for
employment
• Worked as a team to ensure goal of 70% placement of graduates in field of study
• Scheduled and proctored Medical Assistant Certification Exam, and maintained students files to
ensure all required information submitted for issuance of certificates
• Maintained records of any and all contact with students, internship sites, and affiliated groups

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• Ran background checks and set up students for drug screening, after obtaining contracts
through available facilities
• Maintained 45% internship to hire requirements
• Assisted students with completion of applications for licensing
• Performed employment verifications and reported information to accrediting board
• Performed records auditing to ensure compliance with accreditation standard prior to
submission of files for compliance checks
Heritage College, Kansas City, MO
Medical Assistant Instructor, 2006-2009
• Review curriculum and syllabus and develop lesson plans for daily lecture and instruction
• Administration of exams, quizzes and clinical skills check offs
• Updated grade-book and student attendance daily
• Demonstrate and instruct both administrative and clinical Medical Assistant skills
• Conduct individual student consultations to review performance, attendance and areas of
improvement
• Completion of mandatory professional development and in-service requirement
• Taught a variety of classes including specimen collection, microscopic evaluation, patient care,
limited scope radiography, front office/administrative skills, anatomy and physiology, medical
terminology
Kansas City Internal Medicine, Kansas City, MO
Women’s Clinic of Johnson County, Overland Park, KS
Center for Rheumatic Disease, Kansas City, MO
Rheumatology Specialists of Kansas City, Kansas City, MO
Certified Medical Assistant, 1999-2006
• Trained on Electronic Medical Records systems, Logician and Touchworks
• Patient Care, obtained vital signs and chief complaints, medical records management, referrals,
assisted with office and minor surgical procedures, scheduling, referrals, prior authorizations for
medications and procedures, phlebotomy, injections, diagnostic testing, specimen collection,
performance of waived laboratory testing, medication refills, Insurance claims filing,
adjustments and appeals, sterilization procedures, hospital admissions, Inventory control,
medical transcription, ICD-9 and CPT coding, patient and insurance billing and payment posting,
trained new employees, order labs, assist with wound care, suture/staple removal, assist with
biopsies and other surgical procedures, telephone triage
• Experience includes: Urgent Care/Walk-in clinic, OB-GYN, Internal Medicine, Rheumatology,
Dermatology, Allergist
Education:
Concorde Career College, 1998-1999
Medical Assistant Diploma with Certification in Limited Scope Radiography
Honors and Awards:
Limited Radiography Certificate of Completion
4 “A” Award(Attendance, Attitude, Appearance
and Academics
Dean’s List throughout entire program
Graduated Summa Cum Laude
Cumulative GPA 4.0