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  1. 1. CYNTHIA S. ZAHN, MS/H.S.A. 476 Franklin Square Dr. ◆ Chambersburg, PA 17201 ◆ (717) 261-9994 ◆ SUM M ARY PROFESSIONAL OBJECTIVE: To obtain a challenging positionin the Healthcare field that will utilize my education, skills and experience in health information management and cancer registry program management.SUMMARYOFQUALIFICATIONS:Solidacademicfoundationandsoundpractical experience in cancer registry management. Demonstrated ability to manage multiple tasks and bring each to a successful completiononschedule.Verywell organized,detail orientedandself-motivated.Dependable, hard working with good interpersonal skills KEY COMPETENCIES   Complete case finding,abstractingand followupactivitiesnecessarytomaintain an approvedTeachingHospital Cancer Program as requiredbythe Commission on Cancerof the AmericanCollegeof Surgeons.  Assistwithstatistical analysisof dataand respondingtodatarequest.  Assistintrainingof Registrystaff members.  Organize CancerConferences,assistwith national studiesandotherfunctions relatingtoCancer ProgramManagement and preparationforthe AmericanCollege of SurgeonsAccreditationprocess.  Analyze andabstractpertinentinformationfrom the medical record(i.e.:pathologyreports, diagnosticradiologyreportsandotherpertinent informationrelatingtothe diagnosisof cancer), intoa computerizedcancerregistrysoftware system.  AbilitytoCarryout qualitycase reviewof abstractedcases,usingfull knowledgeof first course treatmentrecommendedforspecific primarycancers.  Abilitytoobtainfollow-upandotherpertinent informationforeachabstractby contacting otherhospital registries,radiationoncology centersandmedical oncologycenters.  Ensure the timelyandaccurate identification and case ascertainmentof cancercases. EDUCATION MASTER OF SCIENCE, HEALTH SERVICES ADMINISTRATION Nova Southeastern University, Ft. Lauderdale, FL, 1998 BACHELOR OF ARTS IN ORGANIZATIONAL MANAGEMENT Warner Southern College, Lake Wales, FL, 1995
  2. 2. PROFESSIONAL EXPERIENCE MERKLE RESPONSE GROUP — Hagerstown, MD EST Associate, December, 2014 – February, 2016 ◆ Utilize client software efficiently to perform account number look-ups. ◆ Generate and deliver a variety of reports daily using client software. ◆ Train and coach new employees on software use and company procedures. ◆ Trained in ISO standards. ◆ Provide actionable resolutions for any problems after effective troubleshooting. AXIOM STAFFING — Greencastle, PA Data Entry Clerk, August, 2014 – December, 2014 ◆ Performed data entry responsibilities quickly and accurately as assigned. ◆ Verified accuracy and resolved any arising issues or problems. ◆ Communicated clearly with colleagues and management to achieve goals. ◆ Attained all timeliness and accuracy goals and guidelines consistently. PRECYSE SOLUTIONS — Wayne, PA Oncology Data Manager, 2006 - 2013 ◆ Developed and managed overall cancer program activities, evaluating for effectiveness. ◆ Established departmental goals and facilitated effective achievement of objectives. ◆ Collaborated with medical staff and external departments to coordinate care for cancer patients. ◆ Oversawmeetingsincluding bi-weekly cancer conferences and quarterly cancer committee. ◆ Maintained the department policy and procedure manual according to best practices. ◆ Managedregistrydatabase,processeddatarequests,andperformedqualityreview of registry data. ◆ Trained new registrars in best use of registry software and cancer registry functions. BAPTIST HEALTH CARE SYSTEM — San Antonio, TX Certified Tumor Registrar, 2009 - 2011 ◆ Abstracted data from electronic medical records and input using registry software. ◆ Verified completeness and accuracy for record data before entry. ◆ Ensured compliance with all relevant standards and company policies. MOUNTAIN STATE UNIVERSITY — Martinsburg, WV Adjunct Faculty, 2007 - 2008 ◆ Planned and delivered instruction in medical terminology and health care services. ◆ Coordinated with other faculty and administrators to plan effective curricula. ◆ Communicated with students to determine and address individual needs.
  3. 3. ST. MARY MEDICAL CENTER — Langhorne, PA Cancer Registry Coordinator, 2005 - 2006 ◆ Planned and coordinated bi-weekly cancer conferences and quarterly cancer committee meetings. ◆ Supervised two FTEs including performing evaluations and managing disciplinary actions. ◆ Developed and oversaw all cancer program activities, coordinating staff and resources. ◆ Communicatedclearlywithmedicalstaff andotherdepartmentsinvolvedinthe care of patients. ◆ Managed data input and quality review to ensure up-to-date information at all times. ◆ Maintained follow-up at current national standards effectively. Otherhospitalswhere Iwasemployedasa cancer registrar: Winter Haven Hospital Winter Haven FL Bay Medical Center Panama City FL Oak Hill Hospital Brooksville FL JFK Medical Center Atlantis FL Flagler Hospital St. Augustine FL