1. MONIQUE AUMA ORARO
CONTACTS: address; P.O. Box 2746- 40100 KISUMU
TEL: 0708 656 350/ 0739 099 855. Email: moniqueoraro@gmail.com
LANGUAGES: fluent in English, Swahili, Luo, French (written and spoken)
Date of birth: 20/05/1985
Religion: Christian
CAREER OBJECTIVES
To enhance professionalism and competence in administrative, relationship management and customer
service skills in a growth-oriented organization/institution that offers opportunities and challenges for
advancement.
Providing skills needed to research , plan, implement and manage public relations programme /campaign
to a professional standard.
KEY COMPETENCIES
 LEADING
Delivering results: Takes personal responsibility and holds others to account to deliver ambitious
goals, continually improving own performance or that of the team/organisation.
Developing self and others: invests time and energy to actively develop self and others to help
realise their full potential, and to build the organisation’s capability for the future.
 THINKING
Problem solving and decision making: takes effective, considered and timely decisions by
gathering and evaluating relevant information from within or outside the organisation and making
appropriate judgements.
Applying technical expertise: applies the required and professional expertise to the highest
standards, promotes and shares best practices within and outside the organisation.
 ENGA GING
Working effectively with others: works collaboratively to achieve shared goals and thrives on
diversity of people and perspectives. Knows when to lead and when to follow and how to ensure
effective cross- boundary working.

2. EDUCATION BACKGROUND
 2007-2010: Makerere university: Bachelor of public relations and communication.
 OCT 2006-FEB 2007 ; DALC international : Certificate of information, communications and
technology.
 2005-2006: St Lawrence citizens high school, kampala UG: Certificate of Higher
Advanced Level of Education.
 2001-2004: Koru girls high school: Kenya Certificate of Secondary Education.
 1992-2000: St Theresa’s girls school: Kenya certificate of primary education.
Work Background
June 2014 - Date: AAR Insurance Kenya
Position: Business development manager, Kisumu
Duties/Responsibilities
 Identify potential clients, and the decision makers within the client organization.
 Set up meetings between client decision makers and company’s practice leadership/
principals.
 Plan approaches and pitches. Work with team to develop proposals that speaks to the
client’s needs, concerns, and objectives.
 Handle objections by clarifying, emphasizing agreements and working through
differences to a positive conclusion.* use a variety of styles to persuade or negotiate
appropriately.
 Present new products and services to enhance existing relationships.
 Work with technical staff and other internal colleagues to meet customer needs.
 Arrange and participate in internal and external client debriefs.
 Attend industry functions, such as association events and conferences, and provide
feedback and information on market and creative trends.
 Present to and consult with mid and senior level management on business trends with a
view of developing new services, products, and distribution channels.
 Adhere to company policies and procedures.
 Identify opportunities for campaigns, services and distribution channels that will lead to
an increase in sales.
 Submit weekly progress reports and ensure data is accurate.

3.  Ensure the data is accurately entered and managed within the company’s CRM or other
sales management system.
 Forecast sales targets and ensure they are met by the team.
 Track and record activity on accounts and help to close deals to meet these targets.
 Present business development training and mentoring to business developers and other
internal staff.
 Research and develop a thorough understanding of the company’s people and
capabilities.
 Understand the company’s goal and purpose so that will continual to enhance the
company’s performance.
 Effective use of the performance management system including the establishment of
clear, measureable objectives, ongoing feedback, periodic reviews and fair and unbiased
evaluations.
May 2012-April 2014: SAVE THE CHILDREN INTERNATIONAL
Position: Administrative co-ordinator.
Duties/Responsibilities
 Track all supplier contracts and premises leases, ensuring that they are valid and are
renewed on timely manner on need basis.
 Tracking that all work permit renewals are done on time and no expatriate staff is
working without required documentation.
 General office management.
 Utilities and payments of office rent and bills.
 Travels and accommodation.
 Maintain and keep up to date all leases, contracts and all related administration
documents.
 Holds the team and partners accountable to deliver on their responsibilities-giving them
the freedom to deliver in the best way they see fit, providing the necessary development
to improve performance and applying appropriate consequences when results are not
achieved.
 Sets ambitious and challenging goals for themselves and their team, takes responsibility
for their own personal development and encourages their team to do the same.
 Builds and maintains effective relationships, with their team, colleagues, members and
external partners and supporters.
 Develops and encourages new and innovative solutions.
 Honest, encourages openness and transparency: demonstrates highest levels of integrity.

4. October 2011-March 2012: I&M BANK KENYA LIMITED
Position: Relationship executive.
Duties/Responsibilities
 Collaborate with private banker to assist clients in accomplishing wealth management
objectives.
 Develop and maintain professional understanding of customer base to assist banker
deepening current relationships.
 Perform as key contact for selected customer relationships under bank guidance.
 Initiate apt activities to ensure on time and scheduled response to customers.
 Ensure alert banking with respect to any delays along with potential issues.
 Support open and link new accounts on one source.
 Provide assistance to banker to attain approval on new accounts openings.
 Review independently all documents and link entire customer accounts to suitable
relationship.
 Provide securities details, quotes and valuations to customers.
 Implement and supervise all unsolicited trade activities.
 Ensure to alert banker of prospective sales opportunities surface from discussions with
clients.
 Conduct evaluation of clients accounts.
 Develop oversee relationships with clients performing alongside Relationship manager to
ensure top level service is provided to clients.
 Perform as key contact point for portfolio of clients dealing with routine matters
throughout range of services and products.
January 2010 – March 2011 : MULTICHOICE KENYA LIMITED.
Position: Customer relations officer.
Duties/Responsibilities
 Resolve customer complaints via phone, mail, or social media.
 Use telephones to reach out to customers and verify account information.
 Assist with placement of orders, refunds or exchanges.
 Advise on company information and other pertinent information such as addresses and
phone numbers.
 Inform customer of deals and promotions.
 Work with customer service manager to ensure proper customer service is being
delivered.
 Close out or open call records.
 Handle changes in policies and renewals.

5. January 2008 – October 2009: Old mutual life assurance limited.
Position: Financial advisor.
Duties/Responsibilities
 Meet with clients in person to discuss their financial goals.
 Explain the types of financial services they provide to potential clients.
 Educate clients and answer questions about investment options and potential risks.
 Recommend investments to clients or select investment options and potential risks.
 Help clients plan for specific circumstances, such as education expenses and retirement.
 Monitor clients’ accounts and determine if changes are needed t improve account
performance or to accommodate life changes, such as getting married or having children.
 Research investment opportunities.
REFEREES
1. EVANCE MANONO
REGIONAL MANAGER –NYANZA/WESTERN BLOCK
AAR INSURANCE (K) LTD
TEL: +254 712 940-439
E-mail: emanono@aar.co.ke
2. NIMROD WILLIAMS MFUNDI
HUMAN RESOURCES AND ADMINISTARTION COORDINATOR
SAVE THE CHILDREN INTERNATIONAL
TEL: +254 705 785-195/ 786 396-289
E-Mail: nimrod.williams@savethechildren.org.
nimfundi@gmail.com.
3. JANE KAPONDA WANJIKU
CARE MANAGER
AAR INSURANCE (K) LTD
TEL: +254 716 407-344/ 780 120-013
Email:jayne4waj@yahoo.com