1. MONICA RILEY
4310 LORING ST, PHILADELPHIA, PA 19136
Cell: (215) 989-8282
Email: mlriley.mr@hotmail.com
PROFESSIONAL SUMMARY
Qualified Customer Service Representative with 10 ye ars’ e xpe rie nce in fast-paced customer
service medical and call center environment. Friendly, personable, professional adept at
working under pressure.
Skills:
Licensed Health and Accident Agent
MS Windows proficient
Strong client relations
Local/state health laws knowledge
Mediation capability
Patient Registration
Medical terminology knowledge
Skilled in call center operations
WORK HISTORY
Corporate Call Center, Blue Bell, PA September 2014-December 2015
Customer Service Representative
Answered an average of 100 calls per day by addressing customer inquiries, solving problems
and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Developed reputation as an efficient service provider with high levels of accuracy.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy
and resolving problems on the spot.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Private care- person’s name, Philadelphia PA June 2014-May2012
Health Care Specialist
Power of Attorney
Managed finances, bank accounts
Set up appointments to and from Doctors
Arranged placement into Nursing home facility
Located Senior citizen apartment for placement
2. Page 2- Monica Riley resume
Thomas Jefferson Hospital, Philadelphia PA December 1997-September 2012
Receiving Tech/Laboratory Assistant
Performed clerical duties such as patient registration, data entry, and answering phones.
Took advantage of opportunities for continuing education, quality assurance and performance
improvement activities.
Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
Updated patient data and medical test results by using Graphical User Inter-phase System (GUI)
and Misys to ensure proper patient treatment.
Entered data into databases in a timely and accurate manner.
Added and scanned new material into database.
Mastered and understood Hippa and OSHA laws to uphold a safe work environment and protect
patient privacy.
EDUCATION
McCarrie School ofHealth and Technology
ASSOCIATE DEGREE
Medical Laboratory Studies