Discussion on hospital housekeeping services presented in a very easy and understandable manner for all.

1. HOUSEKEEPING SERVICES
By- Monatri Nag
Asst. Professor
Hospital Management Department
MAKAUT (formerly known as WBUT)

2. Definition
• Cleaning and upkeep of the hospital premises
• To bring about environmental safety and
maintain hygiene
• Provides- clean, comfortable, safe, pleasant
environment and helps in improving hospital
aesthetics

3. A good housekeepers’
Effectiveness and efficiency results into
Patient satisfaction
(fulfilling patient
expectation)
Patient delight
(service provided to
the patients is beyond
their expectation)

4. Why is Housekeeping Service so
important for a Hospital?
As Housekeeping service helps in
• Improving aesthetics
• Hygiene
• Maintenance
• Safety
• Patient satisfaction

5. Objectives
• To maintain the reputation of the hospital
• To meet patients and staffs expectations
• To create clean, safe, comfortable , aesthetic and
hygienic environment
• To develop staff motivation
• To develop interdepartmental cordial relation
• To ensure quality control of sanitary equipments
• To increase patient flow
• To control hospital infection rate
• To reduce ALOS
• To increase patient turnover rate and increase revenue

6. Components or functions
Appealing
interior décor
and design
Waste disposal
Sanitation and
cleanliness
Pest and rodent
control
Infection
control
Odor control
Adequate
water supply

7. Types of housekeeping services
In-house Outsourcing

8. Activities
• Cleaning- dusting, sweeping, mopping, washing, polishing
• Odor control
• Waste disposal- segregation, collection, storage, treatment
and disposal
• Pest and rodent control
• Hospital linen supply- procurement, storage, maintenance,
distribution
• Hospital equipment maintenance- covering while not in
use, dusting, polishing
• Managerial issues- planning, organizing, staffing,
leadership, controlling, attitude, skills, knowledge,
motivating and evaluating

9. Cleaning agents
• Washing soda
• Soda bars
• Washing powder
• Bleaching powder
• Phenyl
• Acids
• Polishes

10. Characteristics of cleaning agents
Good cleaning agent
Non toxic
Microbial property
Deodorant
Economical
Non corrosive

11. Equipments
• Scrubbing machine
• Vacuum cleaner
• Fumigation machine
• Fly control device
• Dust bin
• Mopping machine

12. Now let us ponder on the
Recent trends in housekeeping
• Mechanized cleaning
• Color schemes
• Deodorants
• Contractual system- outsourcing
• Noise pollution control
• Fire safety
• Concealed wiring

13. 5S technique
Japanese terms for quality assurance
Seiri
(Sorting)
Seiso
(Sweeping)
Seiton
(Segregating
)
Seiketsu
(Standardiza
tion)
Shitsuke
( Sustain)

14. THANK YOU