1. Attend this forum and learn how to:
• Embed clinical governance to measure and improve patient outcomes
• Apply innovative patient-centred models for safety and quality excellence
• Focus on quality improvement activities towards medication safety interventions
• Develop dashboards and performance KPIs to improve patient outcomes and quality
• Strengthen clinician engagement and communication during clinical handover
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Key Speakers:
How to measure quality indicators to
ensure patient safety and outcomes
22nd
-24th
March 2017
Stamford Plaza, Brisbane
Carrie Marr
Chief Executive Officer
Clinical Excellence
Commission
James Downie
Chief Executive Officer
Independent Hospital
Pricing Authority
Andrew Stripp
Chief Executive Officer
Monash Health
Jane Hancock
Acting Chief Executive
Officer
Central West Hospital
Dr Clair Sullivan
Deputy Chair of Medicine
Princess Alexandra
Hospital
Dr Vasudha Iyengar
Chief Medical Officer
Goulburn Valley Health
Dr Michael Daly
Executive Director of
Clinical Governance
Metro South Health
Mark Lawrence
Executive Director –
Finance and Performance
Western Health
Amanda Cruwys
General Manager/
Director of Nursing
St Stephen’s Hospital,
Hervey Bay
Dr Chris Farmer
Medical Services Director
St Andrew’s Hospital
Dr Philip Hoyle
Director of Medical
Services
Royal North Shore
Hospital
Darren Clark
Nursing Director
Logan Hospital & Metro
South Hospital and
Health Service
Jigi Lucas
Director – Quality,
Planning and Innovation
Eastern Health
Fiona Hearn
Executive General
Manager – Care
Innovation & Quality
Royal District Nursing
Service
Andrea Taylor
Clinical Nurse
Nambour General
Hospital & Sunshine
Coast Hospital & Health
Service Queensland
Associate Professor
James Lind
Clinical Lead Health
Improvement Unit –
Clinical Excellence Division
Department of Health QLD
Kirsty Calabro
Clinical Incident
Management
Royal Brisbane and
Women’s Hospital
Joanne Graham
Quality & Accreditation
Operations Manager
Blacktown & Mount
Druitt Hospitals
Delivering
Quality of Care
in Hospitals
Wonderful forum that had excellent speakers, and the
opportunity to network with other health care workers.
– Armidale Hospital
17
Hours
CPD
Points
13 CASE STUDIES
Proudly
Endorsed By:

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Delivering Quality of Care in Hospitals
Encouraged me to look at current processes that are used within the
organisation. Greater understanding of the standards. Being able to network with
others from other services. Ideas on ways to improve our current system.
– Kooweerup Regional Health Service
Who should attend:
• Directors of Clinical Governance
• Directors of Clinical Services
• Directors of Nursing
• Nurse Unit Managers
• Quality and Safety Officers
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CONFERENCE DAY ONE I WEDNESDAY 22ND
MARCH 2017
8:00 Registration opens
9:00 Opening remarks from the Chair
Sandy Munro, Executive Director of Nursing and Midwifery,
Quality and Safety, Rockhampton Hospital
Developing a robust clinical governance framework
9:10 CASE STUDY
NSQHS National standards, performance measures
and better patient care – does one lead to the other?
• Expanding organisational capabilities through better
clinical governance
• Developing sustainable systems to manage regular
clinical audits
• Identifying performance measures and outcomes for
clinical audits
Dr Michael Daly, Executive Director of Clinical Governance,
Metro South Health
9:50 Optimising ABF to reduce operational costs and
increase efficiency of quality of care delivery
• Outlining the progress to date on the National ABF
system for public hospitals
• Introducing safety and quality into the national efficient
price
• Future developments for ABF and how it will impact
hospital’s service quality
James Downie, Chief Executive Officer, Independent Hospital
Pricing Authority
10:30 Morning refreshments
11:00 Embedding robust clinical indicators to reduce
clinical risk
• Setting your organisational structure up with a fit for
purpose framework
• Establishing processes, structures and systems to
measure and improve patient outcomes
• Standardising data collection to sustain improvement
Carrie Marr, Chief Executive Officer, Clinical Excellence
Commission
11:40 PANEL DISCUSSION
How do you ensure you are implementing safe
systems within your hospital?
• Reviewing key challenges to ensuring quality health
programs that deliver patient safety and care
• How does technology assist you in your role and does it
limit your risks?
• What should we be focusing on now, to ensure a safe
and secure environment in the future?
• How do you define quality? Systems process vs. people
process
Panellists:
Amanda Cruwys, General Manager/Director of Nursing,
St Stephen’s Hospital, Hervey Bay
Dr Chris Farmer, Medical Services Director, St Andrew’s Hospital
Andrea Taylor, Clinical Nurse, Nambour General Hospital &
Sunshine Coast Hospital & Health Service Queensland
Joanne Graham, Quality & Accreditation Operations Manager,
Blacktown & Mount Druitt Hospitals
12:20 Networking lunch
1:20 CASE STUDY
Balancing operational efficiency with quality of care
to improve outcomes
• Ensuring patient care is not compromised for the sake of
efficiency
• Creating adaptive systems to improve both efficiency and
care
• Delivering quality patient care through limited resources
Andrew Stripp, Chief Executive Officer, Monash Health
2:00 CASE STUDY
Developing an effective clinical governance
framework to improve patient outcomes and quality
• Auditing and monitoring safety and quality indicators to
ensure strict governance
• Taking an integrated approach to clinician and consumer
engagement to ensure transparency
• Creating a sound clinical governance to ensure visibility of
performance and accountability
Jigi Lucas, Director – Quality, Planning and Innovation, Eastern
Health
2:40 Afternoon refreshments
Preventing medication errors
3:00 CASE STUDY
Reducing medication related errors by using data to
drive improvement
• Focusing on quality improvement activities towards
medication safety interventions
• Promoting a profound understanding of the culture of
medication safety
• Implementing strategies to use data to improve health and
safety in hospitals
Darren Clark, Nursing Director, Logan Hospital & Metro South
Hospital and Health Service
3:40 CASE STUDY
Improving medication practices to ensure the quality
of care to patients
• Assessing your medication safety systems to identify flaws
that could deter service quality
• Regularly monitoring and analysing medication incidents
to prevent further incidents
• Undertaking quality improvement activities to ensure
safety use of medicine
Dr Clair Sullivan, Deputy Chair of Medicine, Princess Alexandra
Hospital
4:20 Closing remarks from the Chair and end of Conference
day one

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Delivering Quality of Care in Hospitals
CONFERENCE DAY TWO I THURSDAY 23RD
MARCH 2017
8:00 Registration opens
9:00 Opening remarks from the Chair
Kate Brockman, Director, Health Reform
Measuring quality using data and performance
indicators
9:10 CASE STUDY
How to create financial funding models that ensure
the quality of service delivery
• Driving consistency in clinical costing and developing
service delivery
• Sustaining growth in healthcare funding and hospital
development
• Managing healthcare costs under a blended clinical and
financial funding model
Mark Lawrence, Executive Director – Finance and Performance,
Western Health
9:50 CASE STUDY
Measuring clinician performance and providing
feedback to improve future practice
• Deciding what to measure and why
• Gathering data that is accurate and reliable to drive
quality improvements in hospitals
• Using data as evidence to close the loop between
services provided and services required
Dr Philip Hoyle, Director of Medical Services, Royal North Shore
Hospital
10:30 Morning refreshments
11:00 CASE STUDY
Balancing costs and quality of care in the pursuit of
value
• Linking clinical outcomes to the primacy of accurate
costing for value
• Improving efficiency and financial viability through joint
consideration of cost and quality
• Exploring delivery of care models for financial sustainability
Dr Chris Farmer, Medical Services Director, St Andrew’s Hospital
Ensuring effective engagement and communication
with clinicians and executives
11:40 CASE STUDY
Engaging clinicians and consumers in co-creating a
positive culture of quality and efficiency
• Empowering staff to share their experiences and
expertise to streamline process improvement
• The role of the Board and Executive in quality
• Engaging your consumers as partners in the pursuit for
improved outcomes
Jane Hancock, Acting Chief Executive Officer, Central West Hospital
12:20 Networking lunch
1:20 CASE STUDY
Engaging and empowering staff to achieve a culture
of quality improvement
• Increasing communication, education and training to
improve patient safety
• Embedding an understanding that measurement is part of
the whole quality improvement cycle
• Empowering all staff to report issues and suggest changes
Fiona Hearn, Executive General Manager - Care Innovation &
Quality, Royal District Nursing Service
2:00 CASE STUDY
Building clinician engagement during clinical
handover to ensure quality indicators are met
• Putting systems in place to manage data and finding the
right tools
• Establishing evidence based strategies to increase hospital
efficiencies
• Gaining buy-in for a holistic approach to embed a culture
of improvement
Kirsty Calabro, Clinical Incident Management, Royal Brisbane
and Women’s Hospital
2:40 Afternoon refreshments
3:00 CASE STUDY
Using clinical handover tool to drive quality
improvement projects and measuring performance
• Embedding data collection and measurement into
everyday practice
• Setting processes, structures and systems to measure and
improve patient outcomes
• Standardising data collection tools to enhance quality of
data
Dr Vasudha Iyengar, Chief Medical Officer, Goulburn Valley Health
3:40 CASE STUDY
Driving efficiency and delivering high quality care
through effective use of data
• Identifying what the problems are within a service
• Engagement of key stakeholders within the process
• Clinical redesign of your hospital to provide optimum care
for patients
Associate Professor James Lind, Clinical Lead Health Improvement
Unit – Clinical Excellence Division, Department of Health QLD
4:20 Closing remarks from the Chair and end of conference
POST-CONFERENCE WORKSHOPS I FRIDAY 24TH
MARCH 2017
WORKSHOP A I 9:00am–12:00pm
How to achieve quality patient outcomes through the use
of data and performance indicators
Hospitals continue to be held accountable for performance against
targets, clinical quality and safety. Therefore, it is important that
health services develop effective strategies to alleviate congestion
with an emphasis on quality care to achieve patient outcomes.
In this workshop, delegates will learn:
• Embedding safety and quality in your organization
• Using data more effectively to improve performance
• Key strategies for implementing change
• The impact of operations management on patient flow
• Engaging and motivating clinicians to drive efficiency
WORKSHOP B I 1:00pm–4:00pm
Partnering with consumers to help drive quality and safety initiatives
This workshop examines the essential elements needed to grow a successful
partnership. Attendees will hear from both the health service provider and
consumer point of view on how to strengthen their organisations consumer
partnership strategies.
At the end of the workshop, participants should be able to identify and
understand:
• Key elements of a sustainable consumer engagement framework
• Benefits and impacts of working with consumers to progress clinical
governance
• Mechanisms to support consumer engagement and participation
• Key factors required for high performance in patient experience
• Strategies to measure performance and identify outcomes as a result
of consumer participation
Facilitator:
Kate Brockman
Director, Health Reform
Facilitator:
Kirsty Calabro
Clinical Incident Management, Royal Brisbane and Women’s Hospital

4. Conference Only $1,699 $1,799 $1,899 $1,999 $2,099
Conference + 1 Workshop A or B $2,299 $2,399 $2,499 $2,599 $2,699
Conference + 2 Workshops $2,599 $2,699 $2,799 $2,899 $2,999
Conference Only $3,899 $3,899 $3,899 $3,899 $3,899
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Delivering Quality of Care in Hospitals
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