1. misarraj@gmail.com
00962 79 630 1239
Volunteering
Social Responsibility
Actively contributing and
participating in initiatives
Amman, Jordan
Administrative
Assistant
Elsevier
Amman
Feb 2006- Oct 2009
BA of Art in Interior
Design
Petra University
Amman 1999-2002
Toastmasters
A member since two years, and VP
Secretary for Pioneers Club
Amman, Jordan
Graphic Artist skilled in marketing
packages to strengthen business
competence
More than 7 years successful experience in
sales support with recognized strengths in
account conservation, problem-solving and
trouble-shooting, sales reports, and
planning/implementing proactive procedures
and systems to avoid problems in the first
place.
Communication
Determination
Strength
Agility
Balance
Customer Service
Team Management
Creativity
Microsoft Office
Marketing
SM Management
Graphic Design
Started as a marketing research freelance and worked
my way up to manage reporting RFPs and
documentation, handling all social media aspects for a
major college account in Saudi Arabia; from creating to
implementing communication strategy, monitoring and
managing.
Marketing Research & SM Management
EMPLOYMENTOVERVIEW
Sales
Support
Manager
Freelance
EDUCATION
Amman
2014-Present
Elsevier
Amman
Jan 2014 – Oct 2014
SKILL
INDIVIDUAL
SKILL
PROFESSION
AL SKILL
Started in 2006 as an Administrative Assistant, then promoted
to Sales Support Executive, in 2013 I earned my second
promotion as a Sales Support Manager; Responsible for setting
and following on sales achieving targets, managing marketing
campaigns, events, conferences and sales support of
publications
 Reduced inventory dues by 31% less by reaching different
channels of supply, which made a huge jump in sales
figures for sales team.
 Created a specialized list of products to support academic
callings, which was not available for sales reps to present,
it came out with great support for sales teams exceeding
their targets.
 Generated $50K for marketing team by involving
customers in marketing printing catalogues project, which
added more profit to sales team’s projects.
 Created a pre-order list for upcoming products to
generate sales, and support sales team in catching up on
their quarter targets.
 Shared in creating customer satisfaction survey,
drastically reducing potential problems
ELSEVIER
Details & references available upon request
Sales Support
Executive
Elsevier
Amman
Nov 2009-Dec 2013
Advanced Steps to
Social Media
Excellence Courses
Art/Graphic
Design Certificate