ISO Certifications in General Tyre and Rubber Company of Pakistan Limited (GTR) ISO - international standard organization OHSAS - Occupational Health & safety Management System

1. General Tyre
Total Quality Management (TQM)
Role of Verbal Communication
In TQM

2. Group Members:
 Mohsin Altaf
 Aadil Abdul Mohammad
 Bushra Saeed

3. Introduction:
The General Tyre and Rubber Company of
Pakistan Limited (GTR) came into existence
in 1963, at Landhi Karachi on a 25 acre plot
and commenced its production in 1964.

4. Verbal Communication:
Verbal communication means
sharing things by means of words.
What is shared here can vary: it
might be information, feelings,
thoughts, support and memories.
You name it, you can share it using
your verbal communication skills!

5. Importance of verbal communication.
 Influence Others
 Asking for help and support
 Negotiate
 Expressing ourselves creatively
 Sharing emotions

6. Types of verbal communication
 Speaking face to face
 Speaking on the phone
 Video-chat services
 Writing a letter
 Giving a lecture
 Making announcements
 Leaving a voice mail

7. Importance Of Verbal Communication
In TQM
• Senior management needs to ensure that each group
sees TQM as being beneficial to them.
• A positive, logical process of communication designed to
motivate people.
• To motivate the employees and gain their commitment
quality face to face communication.
• An excellent way to accomplish this first step is to issue a
total quality message that clearly states top
management’s commitment to quality and outlines the
role everyone must play.

8. Verbal Communication In General Tyre

9. Certification:

10. What is ISO 9001?
 Continually improve, streamline operations and reduce
costs
 Win more business and compete in tenders
 Satisfy more customers
 Be more resilient and build a sustainable business
 Show you have strong corporate governance
 Work effectively with stakeholders and your supply
chain

11. What is ISO 14001?
 It identifies and established all your environmental
impacts
 It improves the efficient use of natural materials
 It shows that environmental impacts are priority
 Reduce waste and an increase in efficiency
 Increased stakeholder confidence

12. What is OHSAS 18001?
 Sets out the minimum requirements for occupational
health and safety management best practice
 Requires you to take account of legal requirements
 Shows your commitment to Occupational Health &
Safety
 Shows good corporate & social responsibility (CSR)
 Gives you competitive edge to grow your business

13. Thank You!