1. Sweta Kumari Contact Number: +91-9916135322
Email ID:
swetaarya04@gmail.com
Objective:
To involve myself deeply into a motivating and challenging role that can enhance my skills and knowledge
to the peak plus well coordinated with the interests of the organization I am working for. A firm believer of
reaching success through sincerity and hard work
Professional Summary:
• Database management in identifying the error in the database.
• Recovering the database while creating queries in SQL lite using Sybase.
• Database Restoration in the application or startup the database for further use of production.
• Creating & administering of all database objects, including tables, indexes, views, sequences.
• Handling the reports as per the client requirements using SQL queries. Maintenance and recovery of
database.
• Testing with the new errors in the database and to find out the possible solutions.
• Client interaction in order to have conference regarding the issue in the database.
• Validating database and also involved in beta testing of the Applications.
• Hands on experience in Citrix Xenapp 6.0 server, Windows XP/7, Windows Servers installation and
configuration of VPN server and client.
• Handling team, managing the incidents providing update on the recent issues.
• Directory, DNS, DHCP, WSUS. Performed Windows backups and recovery for the hosted
environment.Good understanding of networking fundamentals.
• Creating KB articles and writing scripts in Sql language which can be used to fix the datacorruption
using Sybase tool for windows and Tool Navicate SQL lite for Macnitosh.
• Raising JIRA tickets for bug in Quickbooks application and help them to find out the root cause of
the databaaase damage and providing fixes to dataservices team.
• Providng floor support to 40 members team and help PD(product & development of Intuit) team to
fix the bugs of Quickbooks application helping them in upgrading the database accordingly. support
team assigned quickbooks applications
.
Work Expreience :
• Currently working with Covergys India Bangalore as an SME with INTUIT
• Senior System Analyst in IBM INDIA PVT LTD Bangalore ( From 12th
Jan 2013 to till 10th
Sep
3013) for managing IT infrastructure of US based clients like SAGE.
• And six month experience as a Network Executive in InterNetworkz Pvt Ltd Bangalore
Job Responsiblities
2. • Currently working as an SME for dataservices.
• Team handling and providing support to agents.
• Handlining escalations from Tier 2 and Office of Presidents from Intuit US.
• Provinding fixes on emerging issues, helping them in resolving P1 issues.
• Creating Knowledge base article, testing the application,debuuging it and providing resolution on
new errors to the team.
• Training agent of different LOB’s.
• Providng upadtes conducting refreshers arranging meetings.
• Coordinating with clients and and implementing new tools and support functionality.
• Providing end to end support for QuickBooks software and database corruption that are there in the
file.
• Providng floor support to 40 members team and help PD(product & development of Intuit) team to
fix the bugs of Quickbooks application helping them in upgrading the database accordingly. support
team assigned quickbooks applications.
• Raising JIRA tickets for bug in Quickbooks application and help them to find out the root cause of
the databaaase damage and providing fixes to dataservices team.
• Arranging webex so that can update the recent bugs of the product.
• Creating KB articles and writing scripts in Sql language which can be used to fix the
datacorruption using Sybase tool for windows and Tool Navicate SQL lite for Macnitosh.
• Providing floor support to all the LOB’s .
• Validating database and also involved in beta testing of the Applications.
Past Experience
• Installation ,configuration , trouble shooting and administration of windows 2008 & 2003 server
on 64 bit platform.Installation, configuration and management over Citrix XenApp 6.0.,6.5
• Installation ,configuration , trouble shooting and administration of Active Directory services in
windows 2008 & 2003 server.
• Database management for the SAGE.
• Managing user & groups, Organizational units and implementation of policies on it. Configuring
windows 2008 & 2003 & Firewall as a DHCP servers. Installation & configuration of DNS
services in windows 2008 server. Also management of forwarders and DNS backup.
• End to End networking, connectivity, maintenance and troubleshooting of LAN connectivity.
Setting up physical network, assembling computers, installing operating systems, upgrading
hardware.
Project Summary:
I am currently handling the below mentioned projects as part of SAGE (Citrix Xeapp platform)
• RSA/RIB Project (Remote Supervisor Adapter)
Responsible for reporting, tracking and maintenance of various RSA/RIB related issues for
Windows Servers globally
• IBM Director Alert Project:
Responsible for maintaining, reporting and tracking various hardware related alerts (e.g defunct disk
drive alerts) for globally
• On Call Support:
Responsible for managing 24/7 full On Call Support on Citrix Server issues single handed over the
weekends
3. • Workload Management:
Responsible for work load management like monitoring, assigning and distributing of
issues/incidents/tasks
from Remedy based upon the skill set across the entire team.
Technical Skills:
• Operating System:- Windows XP,7 and MAC OS.
• Technologies:- Citrix Xenapp, Windows server 2003 & 2008 (sound knowledge),
• Languages:- C,Java.
• Database:-SQL & MySQL.
• Networking Skills:- Planning and Management(Routing, Switching, Configuring , Installation &
Subnetting.)
• Tools:- Merlin, Sybase, Quickbase, UGT, Sibel, Salesforce Navicat.
• Applications: Quickbooks(Windows, MAC, Enterpries) and Quickbooks Online
Educational Background:
S NO. NAME OF
COURSE
NAME OF
INSTITUTION
UNIVERSITY/
BOARD
YEAR OF
PASSING
AGGREGATE
PERCENTAGE
1 MCA Presidency
college
BU 2010 76%
3 B.Sc S.M.College T.M.B.U 2007 65%
2 12th Notredame
Academy
C.B.S.E. 2003 60%
3 10th Notredame
Academy
C.B.S.E. 2001 71.6%
Highlights, Awards and Achievements:
• I have been awarded for the best agent for MAC speciality Queue.
• I had also been awarded as an best trainee by Intuit.
• I have also received an internal recoginition for product support.
• I had also been a part of meetings and session with Client and Product Development Team.
• Was awarded healthy PBC rating of 2+ consecutively for the business cycles of 2013
• Attended the GDF two day overview session in April 2013
• Attended the Bridge management, Change Management, Cyber Security and Soft Skill Sessions in
subsequent months.
• Active participant in college Technical Fest & other such college activities
• Won Prizes in the academic part almost every year at the school level
• An active participant and organizer in various fun & entertainment events in Convergys.
Personal Details:
Address: House Number 405
4th
Floor
Near Cisco Back gate
4. Boganhalli Village, Bangalore 560103
Nationality: Indian
Date of Birth: 04-12-1986
Marital Status: Unmarried
Language Proficiency: English & Hindi,
Hobbies: Singing, Reading, Cooking & Dancing
Declaration:
I hereby declare that the above-mentioned data is true, complete, and correct to the best of my knowledge
and belief.
Place:
Bangalore, India (Sweta Kumari)
