Series X – The next phase         Name: Kushi Chand         Title: Sr.Tech Engineer
“Our business is built on having direct and  immediate contact with our clients. Mitel  Dynamic Extension lets our clients...
“[Dynamic Extension] extends the life of       existing equipment by providing     customers with a mobility solution    w...
2009 Global Enterprise FMCProduct DifferentiationInnovation AwardSeptember 2009
Mitel Dynamic ExtensionHonored with CATA AllianceOutstanding ProductAchievement AwardMay 2009
New! Dynamic Extension Express on 5000 CP No More “Out of Office”   – Rings up to 5 devices simultaneously   – Integrated...
New! Dynamic Extension – Now even easier!withMitel Communications Director 4.1How it works   – Put an “X‟ before all     ...
Market Factors
Companies open to adiverse set of workers           Top priorities:           Reduce costs    Increase productivity     Fo...
No Flexibility or Choice  Forced to “Make it Work”
Business Challenges
Business Challenges
Dynamic Status Unifies UC components into a single,  easy-to-manage interface   – IM preferences   – Presence preferences...
Dynamic Status                  Preferential Treatment                    – Allow important callers                      ...
Knowledge Management Provides information  about the caller,  including emails,  contact entries, and  documents   – No s...
RSS Feed End user  configurable or  pushed by  administration (mass  notification)
UC Advanced Softphone Complete deskphone  functionality   – All phone calls, prompts, and     features are available from...
Visual Voice Mail Integration with NuPoint  Unified Messaging View voice mail details (type, caller,  time, duration, pr...
Launchpad Launch frequently Mitel and  other frequently used  applications from one  location Create speed dials with  i...
Web / Mobile Portal Remote access to key  information from a Web  browser or mobile device   – Control Dynamic Status    ...
UC Advanced Console Designed for environments  where the Attendant,  Receptionist or Admin has  multiple job functions D...
Context Driven Communications Call with subject and priority presented on screen pop   – Reduce phone tag, encourage answ...
Audio and Web Conferencing Click to escalate  to AWC   – Audio or Web only     conferences   – Combined audio and     web...
 Mitel applications   – AWC, NuPoint, Teleworker,     MCD, Mitel 5000 Microsoft   – Click to call from IE, Word,     Out...
Large business –                                International locations                         Growing business –        ...
Public Company –                               International locations                        Profitable, growing         ...
Day in the Life: New Business
Bob working      at the officeBob sees Anna is online Bob sees Anna istravelling but she her Anna logs inout in hotel room...
Anna securely sends him a                                    Bob needs Anna‟s help and sees                               ...
NEW BUSINESS – Single Site
Large business –                                International locations                         Growing business –        ...
Public Company –                         International locations                     Profitable, growing                  ...
Day in the Life: Expanding Business –                        Multiple sites
An important customer        has left a message        She logs into UCA in the              clicks on the voicemail      ...
Karen calls Bill with her softphoneand gives the call high priority and asubject line “Problems at CustomerX”Bill takes th...
Bill receives the call                                   from Customer X on his mobile                                   d...
Bill needs inputthe Joe in             Bill escalates the call to               They resolve from             R&D, confere...
Karen receives a call from                                             Customer X                     Karen opens the supp...
EXPANSION PHASE
Public Company –                               International locations                       Growing business –           ...
Day in the Life: Multi-location Phase
Pat, the companyShe receives an IM from Bob                                                receptionist is managingasking ...
Clicks to dial agency number from web to with UCA SmartHas trouble with the booking and wantssitetalk to someone at the ag...
She launches the AWC                     session from UCA andKaren has grown her sales team and is holding a sales trainin...
He changes his Dynamic Statusfrom his mobile to “OnVacation”                          Bob is in a cab, on the way to      ...
Calls to Bill‟s extensionwhen Dynamic Extensionis „On Vacation‟… he  Except for those  has given  preferential            ...
MULTI-LOCATION PHASE
Mobile   Employees                               Knowledge                             Workers / Remote                   ...
Unified Communicator Advanced:            Up for the Challenge
UC Advanced: Up for the Challenge
Competitive Differentiators
UC Advanced – Competitive Differentiators Dynamic Status                                      Launchpad    – Dynamic Ext...
Mitel TeleCollaboration Solution
Mitel TeleCollaboration Solution   Simple       Integrated video conferencing and collaboration   Quality      True HD vid...
System Components                                           Speakers                                           (for stereo...
Mitel TeleCollaboration Solution End-Points  High Definition Office, represents  a fundamentally new way of  approaching c...
Simple: Mitel Voice First® Launch a video call  just like a phone call   – Press a pre-programmed     speed dial key   – ...
Simple: Fully Integrated Collaboration Display collaboration           Multiple collaboration desktops  material        ...
Network OptimizationHD (30fps) over IP with only 2.5Mb of bandwidth (<4Mb peak), for video, audio and collaborationTrans...
Day in the Life:Large business – international                     locations
Bob hosts a business review using Mitel Telecollaboration from HQ                              He clicks to add each remot...
Bob IMs Karen, asking her to                     join the meeting from her                     desktopKaren launches the c...
Large business – international locations  Throughout the meeting they:          •Collaborate on documents          •Whiteb...
Competitive Differentiators
Mitel TeleCollaboration Solution - Competitive Differentiators                             Mitel     Features             ...
UC Advanced – Competitive Differentiators Dynamic Status                                      Launchpad    – Dynamic Ext...
Thank you            Kushi Chand Vadde            Technical Engineer            kushi@microtelss.com/966612            3492
Unified Commuication X Customer Presentation
Unified Commuication X Customer Presentation
Unified Commuication X Customer Presentation
Unified Commuication X Customer Presentation
Unified Commuication X Customer Presentation
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Unified Commuication X Customer Presentation

  1. 1. Series X – The next phase Name: Kushi Chand Title: Sr.Tech Engineer
  2. 2. “Our business is built on having direct and immediate contact with our clients. Mitel Dynamic Extension lets our clients reach our executives with one phone call, whether they are at one of our multiple locations or doing business in Dubai.” Jack Gulas, Maplesoft Technology
  3. 3. “[Dynamic Extension] extends the life of existing equipment by providing customers with a mobility solution without having to upgrade their key systems or PBXs.” Nancy Jamison, UC Strategies
  4. 4. 2009 Global Enterprise FMCProduct DifferentiationInnovation AwardSeptember 2009
  5. 5. Mitel Dynamic ExtensionHonored with CATA AllianceOutstanding ProductAchievement AwardMay 2009
  6. 6. New! Dynamic Extension Express on 5000 CP No More “Out of Office” – Rings up to 5 devices simultaneously – Integrated with UCA 3.0 to show Dynamic Status – Route calls first to the desk phone and then to mobile before going to voice mail Mobility Costs Savings – Hand off a call from the mobile to the desk phone – Choose to answer calls on mobile or forward to company voice mail
  7. 7. New! Dynamic Extension – Now even easier!withMitel Communications Director 4.1How it works – Put an “X‟ before all your business calls from BlackBerry® devices – You are connected! – Call back validation optional – Make another call from corporate network when done
  8. 8. Market Factors
  9. 9. Companies open to adiverse set of workers Top priorities: Reduce costs Increase productivity Forrester Research
  10. 10. No Flexibility or Choice Forced to “Make it Work”
  11. 11. Business Challenges
  12. 12. Business Challenges
  13. 13. Dynamic Status Unifies UC components into a single, easy-to-manage interface – IM preferences – Presence preferences – Advisory messages – Call routing based on Dynamic Extension group membership Update your status – Easily from the desktop client/interface – Automatically based on MS Outlook calendar – Remotely from the Web or mobile device
  14. 14. Dynamic Status  Preferential Treatment – Allow important callers to reach you anytime, regardless of your current Dynamic Status
  15. 15. Knowledge Management Provides information about the caller, including emails, contact entries, and documents – No searching for info with each call – CRM Lite!
  16. 16. RSS Feed End user configurable or pushed by administration (mass notification)
  17. 17. UC Advanced Softphone Complete deskphone functionality – All phone calls, prompts, and features are available from a PC Access from any location with a high-speed connection Communicate and collaborate from anywhere Cost savings for – no set environments Remote workers Customized ringtone
  18. 18. Visual Voice Mail Integration with NuPoint Unified Messaging View voice mail details (type, caller, time, duration, presence info) View the presence and calendar information of the person who left the voicemail Click to call, instant message, e-mail, conference Playback voice mail Send voice mail View Faxes
  19. 19. Launchpad Launch frequently Mitel and other frequently used applications from one location Create speed dials with interactive voice response (IVR) prompts that quickly navigate through voicemail and conferencing service menus Launch URLs to frequently accessed websites and web- based applications Unifying – Personalized portal to applications – Always on capability for easy access
  20. 20. Web / Mobile Portal Remote access to key information from a Web browser or mobile device – Control Dynamic Status remotely – View corporate contact details and presence information – View call history – View voice mail message details – Download voice mails from Web browser Supports mobile access from browsers on BlackBerry, iPhone, gPhone, Windows Mobile or CE, Nokia
  21. 21. UC Advanced Console Designed for environments where the Attendant, Receptionist or Admin has multiple job functions Designed for a user who wants their telephone and PC to conduct daily tasks outside of call answering Provides rich Mitel presence information to provide the Admin with information on how to process the call. Provides a Console option for Softphone-only environments
  22. 22. Context Driven Communications Call with subject and priority presented on screen pop – Reduce phone tag, encourage answering of calls Display picture of caller Respond to Call via IM
  23. 23. Audio and Web Conferencing Click to escalate to AWC – Audio or Web only conferences – Combined audio and web conferences – Easy conference initiation (reception) Quickly view conferences (within UCA) or start an ad-hoc conference
  24. 24.  Mitel applications – AWC, NuPoint, Teleworker, MCD, Mitel 5000 Microsoft – Click to call from IE, Word, Outlook – Calendar – Contacts IBM Lotus Notes – Click to dial / collaborate – Contacts Other PIM integration – ACT, Corporate Directory
  25. 25. Large business – International locations Growing business – Multiple geo locations Expanding Business – Multiple sitesNew Business –single site
  26. 26. Public Company – International locations Profitable, growing business – Multiple locations Expanding Business – Multiple locations New Business –New Business Single site
  27. 27. Day in the Life: New Business
  28. 28. Bob working at the officeBob sees Anna is online Bob sees Anna istravelling but she her Anna logs inout in hotel room and clicks to call Anna steps from the hall sohasn‟t logged in her room can be cleanedWhen Anna takes a call on hermobile, her UCA presence changes Anna‟s mobile rings in theto in a call hall and she talks to Bob NEW BUSINESS – Single Site
  29. 29. Anna securely sends him a Bob needs Anna‟s help and sees Bob is meeting will help bank in document that with the him she on a call but available answer the questions He instant messages her for help a meeting room Later that day…Anna is working from a café over WiFi NEW BUSINESS – Single Site
  30. 30. NEW BUSINESS – Single Site
  31. 31. Large business – International locations Growing business – Multiple geo locations Expanding Business – Multiple sitesNew Business –single site
  32. 32. Public Company – International locations Profitable, growing business – Multiple locations Expanding Business – Expanding Business – Multiple sites Multiple locationsNew Business
  33. 33. Day in the Life: Expanding Business – Multiple sites
  34. 34. An important customer has left a message She logs into UCA in the clicks on the voicemail icon to see her visual morning and sees that she has Karen needs to contact voicemail Shein customer support Bill can click on it to listen to it first, without going through all of her messages in order Karen works from a home officeEXPANDING, MULTIPLE SITES
  35. 35. Karen calls Bill with her softphoneand gives the call high priority and asubject line “Problems at CustomerX”Bill takes the call.Bill‟s dynamictalk to Bill about aShe needs to status withcalendar integration showscustomer support issuehe is in the office, but has anappointment in 5 minutes EXPANDING, MULTIPLE SITES
  36. 36. Bill receives the call from Customer X on his mobile during the meetingBill adds preferential treatmentto his „In a meeting‟ dynamicstatus, so he will receiveCustomer X‟s calls on hismobile during meetings Bill walks to any Mitel phone, hotdesks, then moves the call seamlessly to reduce roaming charges EXPANDING, MULTIPLE SITES
  37. 37. Bill needs inputthe Joe in Bill escalates the call to They resolve from R&D, conference so on customer‟s issues a webso he conferences him they the call call into can share the FIRST documentsEXPANDING, MULTIPLE SITES
  38. 38. Karen receives a call from Customer X Karen opens the support log and sees that Bill solved the customer‟s issue. She answers the call fully up to dateUCA KnowledgeManagement pops up thecustomer support log EXPANDING, MULTIPLE SITES
  39. 39. EXPANSION PHASE
  40. 40. Public Company – International locations Growing business – Growing business – Multiple geo locations Multiple geo locations Expanding Business – Expanding Business – Multiple locations Multiple locationsNew Business
  41. 41. Day in the Life: Multi-location Phase
  42. 42. Pat, the companyShe receives an IM from Bob receptionist is managingasking her to book his travel calls at the front desk using She opens the UCA launch UCA Console pad and clicks on their travel booking site MULTI-LOCATION PHASE
  43. 43. Clicks to dial agency number from web to with UCA SmartHas trouble with the booking and wantssitetalk to someone at the agencyTags and completes booking with agent on the phone MULTI-LOCATION PHASE
  44. 44. She launches the AWC session from UCA andKaren has grown her sales team and is holding a sales training multiple sales people join session today using Audio and Web Conferencing from around the globe MULTI-LOCATION PHASE
  45. 45. He changes his Dynamic Statusfrom his mobile to “OnVacation” Bob is in a cab, on the way to the airport for a vacation His Dynamic Status is “In the office” and all of his calls will be forwarded to his mobile. MULTI-LOCATION PHASE
  46. 46. Calls to Bill‟s extensionwhen Dynamic Extensionis „On Vacation‟… he Except for those has given preferential …which are routed to treatment to…. his mobile …are forwarded to Bill‟s voicemail MULTI-LOCATION PHASE
  47. 47. MULTI-LOCATION PHASE
  48. 48. Mobile Employees Knowledge Workers / Remote Employees SeniorManagement IT Contact Center Agents IT
  49. 49. Unified Communicator Advanced: Up for the Challenge
  50. 50. UC Advanced: Up for the Challenge
  51. 51. Competitive Differentiators
  52. 52. UC Advanced – Competitive Differentiators Dynamic Status  Launchpad – Dynamic Extension management – Allows UC Advanced to function as central point for Web and applications – Specify Instant Message, Presence, and access Call routing treatment for a specific status – Launch Mitel Applications from single – Preferential Treatment: Treat calls from a location specific user differently from current Dynamic Status – Individual contacts can be called with a single mouse click, including – Remote access to Dynamic Status creating speed dials that navigate management voicemail and conference service menus Integration Flexibility – Microsoft Office  Context Driven Communications – IBM Lotus Notes – Call with subject and priority presented on screen pop – UCA API – Reduce phone tag, encourage Knowledge Management answering of calls – Provides information about the caller, – Display picture of caller including emails, contact entries, and documents – Respond to call with IM – No searching for info with each call  Mitel Border Gateway – Secure RTP connection in teleworker mode
  53. 53. Mitel TeleCollaboration Solution
  54. 54. Mitel TeleCollaboration Solution Simple Integrated video conferencing and collaboration Quality True HD video conferencing solution Network Low bandwidth and high tolerance Optimization TCO Cost effective software solution
  55. 55. System Components Speakers (for stereo or HD Monitors spatial sound) ServerHD Cameras -Video Codec(bottom of each monitor) -Audio Bridge -Session Controller Spatial Wideband SIP Phone Audio Acquisition Unit With VoiceFirst (Beam forming Mic Array) Application
  56. 56. Mitel TeleCollaboration Solution End-Points High Definition Office, represents a fundamentally new way of approaching collaborative working, extending the experience of telecollaboration to the office High Definition Meeting Room brings high quality collaborative conferencing at prices that ensure wide spread usage and rapid ROI
  57. 57. Simple: Mitel Voice First® Launch a video call just like a phone call – Press a pre-programmed speed dial key – Dial the remote locations extension number – Launch the custom control application Intuitive GUI is displayed on one of the HD monitors Share files and PC desktops via drag and drop – Place content in „local‟ space for private in-room viewing – Place content in „common‟ space for display at remote sites No Need for conference administrators
  58. 58. Simple: Fully Integrated Collaboration Display collaboration  Multiple collaboration desktops material can be shared simultaneously Renders the desktop in HD  Record sessions and take snapshots No need for „add-on‟ display monitors situated out of  Browser-based collaboration your line of sight Supports any Internet accessible content, either using a browser or programmed RSS feeds
  59. 59. Network OptimizationHD (30fps) over IP with only 2.5Mb of bandwidth (<4Mb peak), for video, audio and collaborationTransfer large files simultaneously without impacting network or video performance
  60. 60. Day in the Life:Large business – international locations
  61. 61. Bob hosts a business review using Mitel Telecollaboration from HQ He clicks to add each remote location to the telecollaboration session. He launches the virtual boardroom meeting with the click of a mouse. Large business – international locations
  62. 62. Bob IMs Karen, asking her to join the meeting from her desktopKaren launches the collaborationlink from her launch pad and dialsthe audio bridge from her softphone Large business – international locations
  63. 63. Large business – international locations Throughout the meeting they: •Collaborate on documents •Whiteboard ideas and take whiteboard snapshots •Record the meeting for those who missed it Large business – international locations
  64. 64. Competitive Differentiators
  65. 65. Mitel TeleCollaboration Solution - Competitive Differentiators Mitel Features Cisco Polycom Tandberg LifeSize TeleCollaborationEye Contact for side Excellent from all Varies as a function Varies as a function Varies as a function Varies as aparticipants room locations of participants of participants of participants function of location location location participants locationFully Integrated Yes No No No NoCollaborationRecommended 2.5 Mbs 5 Mbs + 5 Mbs + 5 Mbs + Codec specified toNetwork Bandwidth 6Mbs, but can runfor 1080p @30fps as low as 1.7MbsAbility to Yes No No No Nodynamically adaptvideo to variablebandwidth to <1MbsRequires Priority No Yes Yes Yes YesRouting or NetworkSegregationDynamic use of HD Yes No No No Nodisplays for videoand collaborationRelative Price Low Medium to High Medium to High Medium to High Low Integrated video conferencing and collaboration Low bandwidth and high tolerance As simple as making a phone call
  66. 66. UC Advanced – Competitive Differentiators Dynamic Status  Launchpad – Dynamic Extension management – Allows UC Advanced to function as central point for Web and applications – Specify Instant Message, Presence, and access Call routing treatment for a specific status – Launch Mitel Applications from single – Preferential Treatment: Treat calls from a location specific user differently from current Dynamic Status – Individual contacts can be called with a single mouse click, including – Remote access to Dynamic Status creating speed dials that navigate management voicemail and conference service menus Integration Flexibility – Microsoft Office  Context Driven Communications – IBM Lotus Notes – Call with subject and priority presented on screen pop – UCA API – Reduce phone tag, encourage Knowledge Management answering of calls – Provides information about the caller, – Display picture of caller including emails, contact entries, and documents – Respond to call with IM – No searching for info with each call
  67. 67. Thank you Kushi Chand Vadde Technical Engineer kushi@microtelss.com/966612 3492

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