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Built for Hospitality Comcast Business call 786 558 4440


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Comcast Business Hospitality

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Built for Hospitality Comcast Business call 786 558 4440

  1. 1. BUILT FOR HOSPITALITY 1 COMCAST BUSINESS BUILT FOR HOSPITALITY MIGUEL SPENCER Senior Business Account Executive +1 786 558 4440 office
  2. 2. BUILT FOR HOSPITALITY 2 COMCAST BUSINESS HOSPITALITY Comcast Business Hospitality solutions help hotels provide a superior guest experience and drive back office efficiencies Ethernet & Internet • Speeds that scale from 1Mbps to 10Gbps Voice •Advanced mobility features to support “anytime/anywhere” access HD TV • More than 50 channels of sports, entertainment & news
  3. 3. BUILT FOR HOSPITALITY 3 WHY COMCAST BUSINESS HOSPITALITY? • Comcast Business Hospitality is a single source provider of data, video and voice services packaged in one integrated offering customized for the hospitality industry • Comcast Hospitality services help improve operational efficiency and overall guest satisfaction • Hospitality data services can scale quickly to meet growing business needs and peak usage periods • Comcast’s network provides hotels with a reliable connection—even across geographically dispersed properties—and enables them to deliver seamless data, video and voice services • Hotel needs can be addressed any time of day, with our 24 x 7 x 365 Enterprise support team • Hotels benefit from fast network speeds of up to 10Gbps, a robust HD channel lineup to an unlimited number of rooms, and quality voice services
  5. 5. BUILT FOR HOSPITALITY 5 EXPLODING BANDWIDTH DEMANDS IN THE HOSPITALITY INDUSTRY Increased Internet traffic can result in a stressed network infrastructure, driving the need for a robust, reliable data solution.
  6. 6. BUILT FOR HOSPITALITY 6 WHAT’S DRIVING I.T. DECISION MAKERS TO RETHINK THEIR INTERNET SOLUTION? Customer Trends Internet connectivity is now a guest expectation • Guests travel with an average of three devices • Streaming movies, accessing the cloud and downloading music are new forms of “in-room” entertainment that require a robust data connection • Business travelers require a secure connection to their corporate networks Slow Internet connections can drive down guest satisfaction • Negative social media reviews can impact future business Guests expect a “home away from home” experience • Guests have robust Wi-Fi, high speed Internet and HD TV services at home • Hotel in-room entertainment options need to be on par with home entertainment
  7. 7. BUILT FOR HOSPITALITY 7 WHAT’S DRIVING I.T. DECISION MAKERS TO RETHINK THEIR INTERNET SOLUTION? Back Office Needs • Hotel operators require a reliable, scalable and secure data solution to keep up with the pace of today’s business environment • Property management systems and reporting systems are moving to the cloud. Fast, secure and direct access to customer data is needed • Managing an efficient back office to control overhead costs helps hoteliers focus on providing better guest services
  8. 8. HOSPITALITY PRODUCT PORTFOLIO 8 HOSPITALITY ETHERNET Delivers significant data performance on proven technology. Guests have the bandwidth they need to stream videos and surf the web from multiple devices. The back office has the capacity to access cloud-based business applications. • Scalable bandwidth levels from 1Mbps to 10Gbps that can be easily adjusted based on guest demand, often with a single phone call • Connect geographically dispersed properties • Cost-effective alternative to older technologies like T1 lines • High performance network well-suited to support guest Wi-Fi connections • Perfectly suited for properties with 100 rooms or more
  9. 9. HOSPITALITY PRODUCT PORTFOLIO 9 HOSPITALITY INTERNET Multiple speed tiers are available to fit any budget and to address growing data demands. •Two modems, so back office needs are not impacted by surges in guest demand •Downloads up to 100Mbps—up to 5 times faster than slow DSL •Microsoft® Exchange included for advanced communication and collaboration •Comprehensive security tools included with Norton™ Internet Security Online
  10. 10. HOSPITALITY PRODUCT PORTFOLIO 10 Download Speeds Used under license from © 2012 Ziff Davis, Inc. HOSPITALITY INTERNET: FAST KEEPS GETTING FASTER
  11. 11. HOSPITALITY PRODUCT PORTFOLIO 11 HOSPITALITY HD TV Guests get the robust, high-definition line-up of sports, news and entertainment programming they expect. • Quality HD programming for exceptional in-room viewing experiences • Local channels and cable sports networks are included • Premium channels available for popular entertainment programming • Packages available for lobbies, conference rooms, bars, restaurants, and fitness centers • Set-top-box and remote management equipment options available
  12. 12. HOSPITALITY PRODUCT PORTFOLIO 12 HOSPITALITY VOICE EDGE Robust, cloud-based hosted solution that helps optimize a hotel’s back office communications capabilities. •Advanced mobility features to support “anytime/anywhere” access to hotel staff •All feature functionality is deployed in the network rather than on premise, which helps reduce communications costs •Automatic re-routing of incoming calls in the case of a power outage or natural disaster to help ensure business voice continuity •Packages that include advanced Polycom Phones with high definition audio quality
  13. 13. HOSPITALITY PRODUCT PORTFOLIO 13 HOSPITALITY PRI • Flexible and intelligent way to maximize next generation voice services based on Comcast’s advanced IP Network, using your existing PBX. • Scalable service allows you to add channels according to your needs. • Consolidate business lines to a single facility for integrated voice and data capabilities. • Ideal to support hotel guest rooms
  14. 14. HOSPITALITY PRODUCT PORTFOLIO 14 HOSPITALITY VOICE LINES FOR BACK OFFICE Call Productivity Features • Unlimited nationwide local and long- distance calling • Call Hold & Call Transfer • 3-Way Conference Calling • Call Forwarding (selective, unconditional) • Anonymous Call Rejection • Caller ID with Call Waiting • Hunt Group • Call Waiting • Caller ID Speed Dial 8 & Speed Dial 30 Advanced Voice Mail Features • E-mail or text notification of voicemail • Listen to voicemail from any phone • Check call history online • Manage voicemail online
  15. 15. COMCAST
  16. 16. COMCAST CORPORATION 16 COMCAST’S PATH TO SUCCESS 1963 Comcast founded as a single-system cable operation in Tupelo, MS 2003 Comcast unveils Digital Video Recorder (DVR) 2008 Nearly 10 billion VOD views 2005 Home phone & “Triple Play” introduced to customers 2006 Business Services formed Over 1 million Comcast Digital Voice customers 1972 Comcast’s Initial Public Stock Offering 2011 Business Services introduces Metro Ethernet & Advanced Voice Business Class named Fastest Business ISP NBCUniversal transaction completed 2013 First Service Provider in the world to achieve MEF 2.0. Named MEF 2013 Carrier Ethernet Regional Service Provider of the Year for North America 1996 Comcast debuts Internet service 2010 Business Services acquires NGT & CIMCO 2002 Comcast and AT&T merge First Video on Demand (VOD) service launched 2014 Named Fastest Growing Ethernet Provider by Vertical Systems Group
  17. 17. COMCAST CORPORATION 17 COMCAST CORPORATION Communications • Information • Entertainment Cable Communications Cable Networks Broadcast Film Parks Other
  18. 18. COMCAST CORPORATION 18 COMCAST Comcast is the nation’s leading provider of entertainment, information and communications products and services. 22 Million Video Customers 21 Million Internet Customers 9.8 Million Voice Customers 64.7 Billion In Revenue 129 Thousand Employees in 39 states
  19. 19. COMCAST CORPORATION 19 COMCAST BUSINESS: A GROWTH STORY Track record • 2nd largest contributor to Comcast revenue growth Commitment to service excellence • 5,000+ employees dedicated to Business Services • Multiple NOCs, SLAs, proactive management, service guarantees • $3.5 billion capital investment in business services since 2006 Comprehensive product portfolio • Business Ethernet, Business Internet, Business TV, Business Voice • Industry solutions catered to Hospitality, Healthcare, Government, Education and more Revenue
  20. 20. COMCAST CORPORATION 20 COMCAST NETWORK Network Technology 140,000+ route miles Network reaches 39 states and the District of Columbia Covers 20 of the nation’s top 25 markets 24 x 7 x 365 support through 3 NOCs and hundreds of technical field personnel