1. Michelle Cordero
144 P. Gomez 5, Geronimo St., Caloocan City
Mobile Phone No: +63 917 582 9735
+63 932
867 7169
Email Add: michelle_cordero2004@yahoo.com
CAREER OBJECTIVE:
To engage myself in an organization where I can further enhance my skills and widen my scope of
responsibility while maintaining my personal goals and values.
Professional Summary
An Accountant with more than 5 years supervisory experience in Shared and BPO industry encompassing
functions in RTR such as General Accounting, Intercompany, Financial Reporting, and Fixed Assets. Have
supervised Teams in the fields or tasks involving (1) Closing and reporting activities from recording journal
entries, balance sheet account reconciliations, open item resolution to monthly reporting; (2)
Handling/Managing Transition of Financial Reporting tasks from Thailand, and GBS Budapest, FA and
Special Tooling activities from GBS Detroit and Mexico from initial discussion to the Go Live stage (3)
Supervise and review of Business Warehouse Reporting (4)Supervise and review FA and Special Tooling
reports (4) Involves in Management Reporting/Governance discussion
Highlights
 Ability to use SAP system, BW and
eTools
 Proficient with Microsoft Office software,
including Excel, Word, and PowerPoint
 Flexible team player who thrives in
environments requiring ability to
effectively prioritize and juggle multiple
concurrent projects
 Ability to develop a high performing team
thru collaboration and team work.
 Exceptional listener and communicator
who effectively conveys information
verbally and in writing
 Flexible in understanding new concepts
 Goal oriented and ready to take initiatives
 Ability to work independently and under
pressure
 Ability to develop people by providing
honest feedback and giving people the
right channel for them to develop or
enhance their capability.
Experience
FA and Special Tooling Supervisor December 2014
– Present
GMIO Operations
GM GBS Philippines
Bonifacio Global City, Taguig City
General Motors is an American multinational corporation that deals with the manufacturing of high
performing vehicles such as Cadillac, GMC, and Chevrolet etc.

2.  Responsible for the successful Migration of tasks from US and Mexico
 Responsible in monitoring FA and Special tooling tasks to ensure all deadlines are met
 Responsible in reviewing monthly reconciliation for Special tooling and Fixed Assets accounts
 Responsible for reviewing various team members report making sure of the accuracy of the reports.
 Responsible for my Team performance evaluation
 Responsible in conducting weekly meeting to discuss important matters for the team as well as status
of open items for last week’s meeting.
 Responsible for the monthly pulse checks or 1:1 for each of my team member
 Lead/championed Lean/Standardization projects for my team
 Responsible for the collection of monthly KPI’s data for my team’s process to be presented to the GBS
Director and Business Units involved for discussion.
 Attend to management queries from time to time
 Attend weekly Leadership meeting with GBS asst. director
 Attend to weekly FA call to give update to the ongoing migration
 Facilitate monthly month end call with different Business Units to discuss closing schedules and any
pending items from the previous call.
Key Accomplishments:
 Successfully migrated FA and Special tooling tasks from Detroit and Mexico even if the migration
were done simultaneously in 3 different location such as Manila, Detroit and Mexico no major issues
were encountered.
 Formulated my own methodology of migration from initial discussion to the go live and sign off
stage.
 Increased efficiency in all of FA and Special tooling tasks that enable me to save 2 FTE that were
deployed to other migrations.
 Successfully implemented 28 Standardization/Improvement and increased customer value projects
that enable the team to save approximately 600-800 hours annually and enhance controls in the
process.
 Successfully decrease aged CWIP items by approximately 10M USD through constant monitoring
and proper escalation.
 Able to develop a high performing team thru collaboration and team work.
Project Management/CAAR Team Lead October 2013 –
December 2014
Accenture Inc.
Project Jupiter
Accenture Inc is a multinational corporation that specializes in consultancy and outsourcing
 Responsible for monitoring the progress of automation projects for RTR
 Responsible for monitoring my close and account reconciliation team member’s tasks
 Over all POC for RTR DTP’s that includes coordination for all DTP updates and review for the whole
RTR process and its POC.
 Responsible for the collection of data to all Managers and contacts from other DC’s for the
preparation of Governance deck for the monthly Governance call & Steering Committee.
 Audit POC for RTR
 Responsible for the scorecard monitoring of my team.
 Performs other functions that may be assigned from time to time
Key Accomplishments:

3.  Were able to identify approximately 200 accounts to be transferred from BU to the center
 Were able to supervise different automation projects for RTR.
 Able to implement successfully the annual DTP review of GPO
Financial Reporting Team Lead August 2011 –
September 2013
Project Diageo
 Monitors the team in executing the monthly activities while performing the assigned tasks.
 Coordinates with team members the accounting reports for Africa & Int’l Markets.
 Validates the accuracy of different pre-month end/month end/quarter end activities for reporting
purposes.
 Responsible for the preparation of in depth analysis of complex schedules for financial reporting in
line with Client’s and Accenture‘s requirements.
 Communicates and coordinates with different RTR teams to ensure efficient financial operations.
 Confirm key processing metrics (e.g. peak volumes, SLA, productivity, expectations, and
peculiarities per market/business) with the client.
 Ensure accurate and timely submission of month, quarterly and yearly accounting reports.
 Research complex accounting transactions in support of account reconciliation for client’s
accounts.
 Responsible in reviewing and approving GL reconciliation account.
 Responsible for the activities assigned by the Manager and Financial Reporting Senior Lead
 Facilitates team huddles and meetings.
 Conduct one on one session with each team member and discuss their scorecards for the month
 Attending Weekly Operational Call and Monthly Service Review Call
 Manages process transitions as well as reverse transition
 Ensures that the tasks in Control Framework are updated on a daily basis.
Key Accomplishments:
 Successfully led the migration of Planet 1 and 2 wave that include tasks for Financial Reporting,
Intercompany, BW reporting and Inventory reporting for BENELUX, NORDICS and NA
 Able to develop a high performing team
 Consistently meeting KPI and SLA
 Able to save FTE through standardization of work.
 People Developer Award for the 3rd quarter of 2012
 Team Leader for the Team of the month for November 2011 and March 2012 and the most
improved team for the Year for December 2012
Financial Reporting Senior Analyst (NA Markets) November 2010 – July
2011
 In charge of monthly BFC Reporting for 2 entities of North America namely IDWCARIB and
LATAMUSEXP
 In charge of preparing and computing all BFC schedules applicable to both entities.
 In charge for Intercompany reporting for both entities.
 In charge of preparing Mass Recharges (IA, HR and Training) and uploading it to OSWALD Tool for
posting.
 Responsible for monthly payroll allocation of both entities
 Act as a group lead that assists other team members with their queries and facilitates team discussion
on monthly group reporting instruction.

4.  In charge and facilitates monthly operational call for both entities.
 Assist in implementation of OE standards among team members.
 Assist in reviewing GL Reconciliation account for ICO accounts and EABL recon.
 In charge for quarterly recon of both entities (IDWCARIB and LATAMUSEXP)
 Assist the Market for any of their needs that is within RTR scope.
 In charge in monitoring tasks for both entities base on time table.
Key Accomplishments:
 Successfully migrated tasks from GBS Budapest
 Consistently meeting 1005 KPI and SLA
On Shore Knowledge Transfer Lead September 2010 – November
2010
Project Diageo
 Travel to Budapest, Hungary as a KT (knowledge transfer) Lead for an expansion for Diageo (Project
Rambo)
 Participated in an on shore training for the assigned accounting process and assisted in the knowledge
work stream until the end of the warranty period.
 Attended internal trainings, brownbag and work shadowing schedules for the assigned process
regarding financial accounting prior to go-live.
 Ensures that KT schedules are being adhered to
 Ensures that all concerns of the team are being raised on time.
 Conduct daily touch point with the team on the progress of the KT.
 Monitor progress of DTP (Desk Top Procedures) preparation.
 Ensures to get the passing rate for competency check.
 Participated in the Operational Excellence Assessment by articulating process expertise.
Key Accomplishments:
 Successfully migrated tasks from GBS Budapest
 Were able to identified potential GAP and issue in the process.
 Able to raise undocumented scoping of tasks.
On Shore Knowledge Transfer Lead January 2010
Project Diageo
 Travel to Bangkok, Thailand as a KT (knowledge transfer) Lead for an expansion for Diageo (Project
Orient Express)
 Attended internal discussions, brownbag session for BW reporting that is specially designed for
Thailand market.
 Ensures that KT schedules are being adhered to
 Ensures that all concerns of the team are being raised on time.
 Ensures to get the passing rate for competency check
 Ensures the success of Business Simulation for the process that is being transferred to Manila prior to
go-live.
Key Accomplishments:

5.  Successfully migrated Financial, BW Reporting and FA tasks from Thailand
 No Major issues encountered
 Able to be part of the team to formulate ways on how to split the financial report of Thailand for
consolidation through BW.
Financial Reporting Senior Analyst (Singapore) July 2009 – September
2010
Project Diageo
 In charge for monthly BFC Reporting for SINGDOM market
 In charge in performing various BW reports for APAC Markets
 In charge of BW Reporting used of BFC Reporting of Thailand Market
 In charge of ensuring that all tasks for SINGDOM are done on time base on time table
 In charge of Weekly Operational Call for SINGDOM and monitoring the issues, making sure that all
issues are close or no outstanding issues for RTR.
 In charge of preparing monthly MSR deck for SINGDOM
 Attend to all market needs and queries that is within RTR scope.
Key Accomplishments:
 Consistently meeting SLA and KPI
 Raising an issue timely
Journal Group Lead September 2008 – July 2009
Project Diageo
 Responsible for journal posting.
 Responsible for the verification and validity of the journal requests.
 In charge for the preparation of Journal Tracker and driving the team to fill out the tracker on a daily
basis.
 Assisting other team member with their queries and concerns.
 Responsible in the post audit of the posting of other team members.
 Attending Client call for any Journal concern.
Responsible in ensuring that team’s volume target are met on a daily basis
Key Accomplishments:
 Consistently meeting SLA and KPI
 Were able to assist other team member of their queries in the process
 POC for Journal Process
Senior Financial Reporting Staff July 2007 - September 2008
Infocom Technologies Inc.
Infocom Technologies Inc is a multinational corporation that is part of PLDT group of companies as a
subsidiary of ePLDT that offers internet services to corporate client.

6.  Responsible for the monthly GL Reconciliation of AP, AP Clearing and Government Remittances
accounts.
 Responsible for the monthly GL Reconciliation for 6 Bank Accounts
 Responsible for Journal postings of all the vouchers and other transactions.
 Performing Treasury function from time to time.
 Handled Intercompany Transaction.
Payroll Officer February 2006 - July
2007
Infocom Technologies Inc.
 Responsible in the preparation and computation of payroll for all employees
 Responsible in the preparation of monthly government remittances for all employees
 Responsible in the preparation of Overtime Report for all employees for the month that will be used in
management meeting.
 Responsible in the preparation and calculation of accrual for all HR related accounts to be submitted
to the Accounting Department.
 Responsible in the calculation and preparation of employee’s last pay for all the resigned employees.
 Responsible in tracking the benefits of all Regular employees.
Education
Bachelor of Science in Accountancy Jun 1993 – Oct 2009
University of the East
Samson Road, Caloocan City