1. MICHELE D. LIPSCOMB
3822 Greenwood Drive (804) 426-6825
South Chesterfield, VA 23803 mdlspice50@yahoo.com
PROFILE
A Title Insurance specialist with a Bachelor degree in General Management, 7 yearsof experience processing
insurance titlesand working in legal claims; strong customer service skills, able to work in a fast-paced
environment, usingtime management skillsto meet outcomes, seekinga full-time position
SUMMARY OF QUALIFICATIONS
 5 yearsof experience as a Title Insurance Specialist
 Verified and examined information and accuracy of loan application and closing documents
 Contact customersby mail, telephone, or in person in reference to their title insurance applications
 Assemble and compile documentsfor loan closings, such as title abstracts, insurance forms, loan forms, and
tax receipts
 Uploaded customer real estate orders, endorsement, and commitments
 Verified residential taxation through local municipality
 Assisted in revenue recovery of delinquent claims
 Recorded deed and mortgage via court house documentation
 Assigned new claimsinformation to regional offices
 Processed reserve adjustments,and legal reports
 Processed proof of loss forms from the policy owner once propertydamage is assessed
 Verified coverage, under management direction, worked with attorneys in examiningclaimssubmitted by
insured’sand/or third parties
EDUCATION
Bachelor of BusinessAdministration, General Management
Bryant & Stratton College, North Chesterfield, VA, August 2011
Related Coursework
BusinessLaw
Employment Law
Accounting PrinciplesI & II
Marketing Management
Financial Analysis
Project Management
OperationsManagement
Organizational Behavior
Global Management
StrategicManagement
Performance Management
Employee Training& Development
WORK EXPERIENCE
K Line America, Richmond, VA, 01/2000- Present
Logistics Coordinator Billing Specialist, (2012-Present)
 Locate and confirming missingcontainers in internal IMS and GAPsystems
 Update customer contact information in AIM system
 Suggested to the General Manager to increase the street time billingrateswhich was accepted as with a
projected $3,000,000.00 plusprofit for K LINEAMERICA
 Trained Associates in respondingto vendor inquiries and key checking invoices
 Researched claimsunpaid or processed
Accounts Receivables/Collections (2011-2012)
 Chosen by Accounts Payable General Manager to head a Per Diem Department which included reconciling
consignee/shipper/trucker disputed EDI invoices
 Submitted statementstoconsignees/truckersas requested
 Contactingconsignees/truckersabout their delinquent accountsand issuingsuspension lettersfor non-
payment
 Submittingincorrectlybilled invoices for adjustments
Continued

2. MICHELE D. LIPSCOMB
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Accounts Payable (2000-2010)
 Maintained Excel spreadsheetsfor invoices
 Respond to approximately50-150 email disputesdaily
 Perform research to verifying and resolving various disputes
 Verify and ensure sales contract numbersare accurate and verify truckers’ schedules
 Understand and comply with the SB45 Law for California invoices
 Accuratelyprocessing 600 to 700 hundred payable invoicesdaily in a timelymanner
 Perform auditsand compile statementswhich includesrunningvarious queries
 Trained Associates in respondingto vendor inquiriesand key checking invoices
 Monitor credits/Prelim and EDI scanned errors, duplicate invoices via electronicimages, PostingUS and
Canadian checks and verifyingpayment statusin Oracle
 Processed, researched and audited import and export trucker electronic delivered invoices
 Generated/developed reportsfor internal/external distributions
 Researched claimsunpaid or processed
 Reviewed/Approved problem EDI invoices and researched missing/duplicate imagesand resolved issues
 Worked with Accounts PayablesManagement to provide feedback about EDI issues that may affect
revenue cycle management