The document discusses the problems with traditional telecom expense management including complex and dynamic billing, overpaying and late fees, inability to audit invoices without automation, and cumbersome approvals and cost allocations. It then outlines the traditional manual invoice processing model involving employees coding, approving, and disputing bills which results in a lack of strategic focus and efficiency. Finally, it introduces Onesource as a technology and services solution that provides an average 20% cost reduction through increased operational efficiencies and guaranteed return on investment.