2. 5 DIALS OF TRANSFORMATION
Vision
Strategy
Business
Model
Product
Operations
People
Customer
Experience
Culture
The Big 5 all Management Consultancies agree on
3. #1 TRANSFORM YOUR BUSINESS MODEL
Digital Modified Business, New Businesses, Globalisation
10. What social can deliver for
the business
Current
KPIs
Digital
Strategy
Business
Objectives
• Benchmark• Best
Practice
• What
works
• Current
social
footprint
Your
Business Competition
Similar
Industry
Other
Industries
What social CAN
deliver for the
business?
What social IS
delivering for you,
for your competitors,
and industry?
What people and
tech capabilities
DO you have?
THE STRATEGIC PLANNING PROCESS