1. ViaCare Premier Support for Microsoft®
Skype for BusinessTM
COST-EFFECTIVE SUPPORT TO PROTECT YOUR TECHNOLOGY INVESTMENT
Microsoft Skype for Business can provide some of the fastest return on your technology investment dollars. To preserve
the productivity, collaborative, (and often, competitive) advantages that Skype for Business offers, it is essential to keepit
running effectively in your business.
Your Skype for Business solution depends on multiple points of integration...from voice trunks to network ports to
endpoint devices and everything in between...designed and constructed using hardware and software from multiple
vendors. With that kind of complexity, you’ll need support for all of it. You’ll need the ability to ask for help and get the
answers and support you need to realize the full potential of your Skype for Business investment.
ViaCare Premier Support offers you the highest level of support possible for Skype for Business. You’ll have peace of
mind knowing that you have direct access to Skype for Business-certified experts at The Via Group...and seamless
escalation to Microsoft Premier Support engineers, if you need it.
Designed to protect your investment in technology, ViaCare Premier Support provides options to let you choose your
coverage and value. ViaCare Premier Support can help you wisely manage the cost while optimizing the operation of
your Microsoft Skype for Business solution.
ViaCare Premier Support for Microsoft Skype for
Business
Available for Microsoft Skype for Business Server 2010 and
2013
 Provides remote monitoring of Skype for Business
solution components, including proactive notification to
Via engineering resources and automated support
ticket initiation when detected by server agent
 Support may also be initiated by IM, email, phone or
customer portal
 Quarterly Patching
 Covers the full Skype for Business solution, including
hardware, gateway, and network triage duties for
support issues (as part of the total end-to-end solutions
supported by Via)**
 Available for 8x5 weekday support with full 24x7x365
monitoring
 Remote Help Desk support
 Assistance with problem isolation and resolution
 Service Level Agreement with escalations
 Assistance with application server troubleshooting,
configuration changes, and problem resolution
 “Next tier” support for customer’s Help Desk team
 And more...
**Triage duties provided under the assumption that the customer has third
-party hardware or software support contracts in place with applicable
vendor
Multi-Vendor Support
Skype for Business solutions connect equipment from
multiple vendors. Via can provide end-to-end support to
meet your needs. We have expertise and best-in-class
vendor-partner relationships in all of the following areas
of your Skype for Business environment:
 All Microsoft Skype for Business Server roles and
virtualization
 Microsoft SQL database implementation (for Skype for
Business)
 Microsoft Exchange UM
 Federation services (Skype for Business/Office 365)
 PBX/PSTN integration
 SIP Trunks
 Media Gateways and Session Border Controllers
 Server hardware
 HP Networking hardware
 Load-balancer hardware

2. The Via Group is a recognized and certified Microsoft Premier Support Partner specializing in all aspects of
unified communications solutions.
 8x5 weekday support
 24x7x365 server monitoring
 Service Level Agreement
 End-to-end solution support
 Cost management
 Increased ROI
ViaCare Premier Support for Microsoft®
Skype for BusinessTM
Support Options
Discovery
Services include
infrastructure review
and planning.
Consulting
Via consulting services
include application,
business, and network
assessments. Support
Annual support
agreements, remote
monitoring and
management, reporting.Design
UC application designs, telephony
networking designs, infrastructure
co-existence strategies, migration
strategies, and business continuity
designs are just a few of the
design services Via offers.
Deployment
Installation, integration,
functionality testing, end
user rollout, and training.
ViaCare Premier Essentials
The Via Group
2610 Technology Forest Blvd,
The Woodlands TX 77381
281.716.1200
www.theviagroup.com
 8x5 weekday support
 24x7x365 server monitoring
 Service Level Agreement
 End-to-end solution support
 Cost management
 Increased ROI
 Quarterly reporting
 Network monitoring (MOS,
Jitter, Latency)
 Complete IP network
information correlation for
Skype for Business
environments.*
 8x5 weekday support
 24x7x365 server monitoring
 Service Level Agreement
 End-to-end solution support
 Cost management
 Increased ROI
 Quarterly reporting
 Network monitoring (MOS,
Jitter, Latency)
 Complete IP network
information correlation for
Skype for Business
environments.*
 Voice Service Account
Manager (VSAM)
ViaCare Premier Plus ViaCare Premier Pro
*Correlates, in real time, all session, content and topology data to each user call, enabling Via to quickly anticipate, isolate, and remediate the root causes of network-based UC problems.