1. Professional Experience
Store Supervisor September 2010 – Present,
Responsible for the store’s auditing, and Balancing Reports, loan/mortgage processing.
Notary Public of the Commonwealth of Massachusetts, NMLS ID# 531117
In charge of daily operations, Scheduling, Sales and ensuring employees are exceeding goals.
Forecasting and Planning.
Provides exceptional Customer service
Demonstrated competency and accountability with Store operational standards and Project
Management
Provide leadership, conflict resolution, process improvement and communication to the Teller line
Coach team members on identifying sales opportunities and referring Customers to appropriate Store
Employees or internal Business Partners to achieve both store and individual sales revenue goals
Manage Teller Paid Time Off (PTO) within the PTO staffing model
Recruit, interview, train, orient, create conference notes and evaluate Tellers in accordance with HR
guidelines
Support, mentor and coach team members in their professional development
Develop and manage team members by recruiting, training and recognizing them
Create and foster a cohesive team and promote a positive work environment
Community Outreach/Diversity Program Coordinator April 2010 – September 2010,
Establish relations with all of the diverse communities in Massachusetts.
Increase the public’s knowledge of the Guard
Ensure proper representation of all demographics in our organization through educating the public
Produce reports and power point presentation to present to Diversity representatives throughout the
state of MA.
Attend and participate in Diversity conferences with representatives from different states and
government agencies.
Facilitate & create training modules.
Non Commissioned Officer January 2004 – March 2012,
Disbursing Non Commissioned Officer in Charge
In charge of five cashier’s at Financial Management Office in Iraq.
Managed and cleared $10 million dollars in business, supporting over 30,000 joint service members
and contractors in one of the largest operations in Operation Iraqi freedom.
Battalion Career Counselor/Marketing Specialist
Provided career counseling for Soldiers, explain to Soldiers the Army Reserve reenlistment or
extension procedures and provide information on bonus, MOS conversions and Retention
opportunities.
Supported marketing efforts and events throughout the state of Massachusetts Thus resulted in the
increased of recruits.
Operations, Human Resource & Administration
MA ARMY NATIONAL GUARD, West Newton, MA, United States
MA ARMY NATIONAL GUARD, MILFORD, MA, United States
TD BANK, Lawrence, MA, United States
Professional Experience
Store Supervisor September 2010 – Present,
Responsible for the store’s auditing, and Balancing Reports, loan/mortgage processing.
Notary Public of the Commonwealth of Massachusetts, NMLS ID# 531117
In charge of daily operations, Scheduling, Sales and ensuring employees are exceeding goals.
Forecasting and Planning.
Provides exceptional Customer service
Demonstrated competency and accountability with Store operational standards and Project
Management
Provide leadership, conflict resolution, process improvement and communication to the Teller line
Coach team members on identifying sales opportunities and referring Customers to appropriate Store
Employees or internal Business Partners to achieve both store and individual sales revenue goals
Manage Teller Paid Time Off (PTO) within the PTO staffing model
Recruit, interview, train, orient, create conference notes and evaluate Tellers in accordance with HR
guidelines
Support, mentor and coach team members in their professional development
Develop and manage team members by recruiting, training and recognizing them
Create and foster a cohesive team and promote a positive work environment
Community Outreach/Diversity Program Coordinator April 2010 – September 2010,
Establish relations with all of the diverse communities in Massachusetts.
Increase the public’s knowledge of the Guard
Ensure proper representation of all demographics in our organization through educating the public
Produce reports and power point presentation to present to Diversity representatives throughout the
state of MA.
Attend and participate in Diversity conferences with representatives from different states and
government agencies.
Facilitate & create training modules.
Non Commissioned Officer January 2004 – March 2012,
Disbursing Non Commissioned Officer in Charge
In charge of five cashier’s at Financial Management Office in Iraq.
Managed and cleared $10 million dollars in business, supporting over 30,000 joint service members
and contractors in one of the largest operations in Operation Iraqi freedom.
Battalion Career Counselor/Marketing Specialist
Provided career counseling for Soldiers, explain to Soldiers the Army Reserve reenlistment or
extension procedures and provide information on bonus, MOS conversions and Retention
opportunities.
Supported marketing efforts and events throughout the state of Massachusetts Thus resulted in the
increased of recruits.
Operations, Human Resource & Administration
MA ARMY NATIONAL GUARD, West Newton, MA, United States
MA ARMY NATIONAL GUARD, MILFORD, MA, United States
TD BANK, Lawrence, MA, United States
Summary Of Qualifications
Dedicated professional with eight and a half years of outstanding performance in the U.S. Military:
earned four promotions and excelled as a leader. Accountable and ambitious, able to remain focused
and productive in challenging situations.
Summary Of Qualifications
Dedicated professional with eight and a half years of outstanding performance in the U.S. Military:
earned four promotions and excelled as a leader. Accountable and ambitious, able to remain focused
and productive in challenging situations.
•(978) 943-0304 esmerlyn.diaz@hotmail.com•(978) 943-0304 esmerlyn.diaz@hotmail.com
• •56 Temple St. Apt. #3 APT 17 Haverhill, MA 01832 United States• •56 Temple St. Apt. #3 APT 17 Haverhill, MA 01832 United States
ESMERLYN M DIAZ

2. Additional Information
Financial Management *Leadership *Project Management *Customer Relations *Retail *SalesSkills:
*Marketing *Accounting *Payroll *HR *Career Development *Planning *Scheduling *Forecasting
*Coordinating *Logical Reasoning*Team Work*Time Management*Organizational *Trouble
Shooting/Problem Resolution *Process Improvement*Computer Literate: Internet, Windows, MS Office, and
Fluent in English & Spanish.
-Finance School, Fort Jackson, South Carolina (2004) -Battalion Career Counselor,Certifications:
Massachusetts (2007) -Military Pay, FT McCoy (2009) -Equal Opportunity Leader, Iraq (2009) -Combat Life
Saver, Iraq (2010) -30% Service connected Disavility
Additional Information
Financial Management *Leadership *Project Management *Customer Relations *Retail *SalesSkills:
*Marketing *Accounting *Payroll *HR *Career Development *Planning *Scheduling *Forecasting
*Coordinating *Logical Reasoning*Team Work*Time Management*Organizational *Trouble
Shooting/Problem Resolution *Process Improvement*Computer Literate: Internet, Windows, MS Office, and
Fluent in English & Spanish.
-Finance School, Fort Jackson, South Carolina (2004) -Battalion Career Counselor,Certifications:
Massachusetts (2007) -Military Pay, FT McCoy (2009) -Equal Opportunity Leader, Iraq (2009) -Combat Life
Saver, Iraq (2010) -30% Service connected Disavility
Education
Bachelor of Science in Business in Business Management March 2011 – September 2014,
The Bachelor of Science in Business (BSB) is designed to bridge the gap between theory and practical
application, while examining the areas of accounting, critical thinking and decision-making, economics,
finance, business law and ethics, management, marketing, organizational behavior, business statistical
techniques, and information systems.
Associate of Information Technology in Computer Network Systems March 2001 – June 2003,
The Information Technology - Computer Network Systems program in the School of Information
Technology at ITT Technical Institute can help students develop knowledge and skills that they can use
to perform tasks associated with maintaining different computer network systems. Topics in the
curriculum, explored through classroom theory and practical applications in a laboratory environment,
include network operating systems and network systems design and implementation. If you have strong
problem-solving, analytical and communication skills, the study of computer networks systems may fit
your skills and interests.
Master of Business in Management March 2015 – Present,
The Master of Business Administration (MBA) program focuses in functional areas of business that allow
the development of managerial skills necessary to be effective in a rapidly changing business environment.
University of Phoenix, Braintree, MA, United States
ITT Technical Institute, Woburn, MA, United States
University of Phoenix, Braintree, MA, United States
Education
Bachelor of Science in Business in Business Management March 2011 – September 2014,
The Bachelor of Science in Business (BSB) is designed to bridge the gap between theory and practical
application, while examining the areas of accounting, critical thinking and decision-making, economics,
finance, business law and ethics, management, marketing, organizational behavior, business statistical
techniques, and information systems.
Associate of Information Technology in Computer Network Systems March 2001 – June 2003,
The Information Technology - Computer Network Systems program in the School of Information
Technology at ITT Technical Institute can help students develop knowledge and skills that they can use
to perform tasks associated with maintaining different computer network systems. Topics in the
curriculum, explored through classroom theory and practical applications in a laboratory environment,
include network operating systems and network systems design and implementation. If you have strong
problem-solving, analytical and communication skills, the study of computer networks systems may fit
your skills and interests.
Master of Business in Management March 2015 – Present,
The Master of Business Administration (MBA) program focuses in functional areas of business that allow
the development of managerial skills necessary to be effective in a rapidly changing business environment.
University of Phoenix, Braintree, MA, United States
ITT Technical Institute, Woburn, MA, United States
University of Phoenix, Braintree, MA, United States
Ensuring optimal procedures and workflow operations, experience in organizational leadership.
Trusted Agent/Terminal Area Security Officer (TASO), Network and internet security
Information Management Officer (IMO), Information security management,Information security audits,
Information security administration
Disbursing NCOIC/Certifier
Prepared and maintained all filing and storage of documents pertaining to the Units automation security
and software.
Researched all aspects of military operations and created training visuals.
Created spreadsheets, power point presentations and memorandums while deployed to Iraq.
Created training documents and Standard Operating Procedures to ensure that the Disbursing section
stayed up to date.
Conducted several missions to outstare locations to provide finance support to Soldiers.
Prepared awards, training classes and recommendations during O.I.F. 2010.
Finance Specialist/Cashier
Providing military pay and disbursing support to the 6,000 service members operating throughout
southern Afghanistan. Flawlessly disbursed and accounted for $4,172,500 without a single loss of
funds or improper payment.
Equal Opportunity Leader
Advise commanders, brigade level and higher, on the Army’s EO program, its policies, procedures, and
issues that affect the EO climate of the unit, also provide assistance and guidance to commanders, first
sergeants, leaders, supervisors, military civilian employees, and soldiers.
Ensuring optimal procedures and workflow operations, experience in organizational leadership.
Trusted Agent/Terminal Area Security Officer (TASO), Network and internet security
Information Management Officer (IMO), Information security management,Information security audits,
Information security administration
Disbursing NCOIC/Certifier
Prepared and maintained all filing and storage of documents pertaining to the Units automation security
and software.
Researched all aspects of military operations and created training visuals.
Created spreadsheets, power point presentations and memorandums while deployed to Iraq.
Created training documents and Standard Operating Procedures to ensure that the Disbursing section
stayed up to date.
Conducted several missions to outstare locations to provide finance support to Soldiers.
Prepared awards, training classes and recommendations during O.I.F. 2010.
Finance Specialist/Cashier
Providing military pay and disbursing support to the 6,000 service members operating throughout
southern Afghanistan. Flawlessly disbursed and accounted for $4,172,500 without a single loss of
funds or improper payment.
Equal Opportunity Leader
Advise commanders, brigade level and higher, on the Army’s EO program, its policies, procedures, and
issues that affect the EO climate of the unit, also provide assistance and guidance to commanders, first
sergeants, leaders, supervisors, military civilian employees, and soldiers.