Kayla Wulff is seeking a position in sports business with experience in ticket sales, community relations, and player development. She has a Bachelor's degree in Sport Management and Professional Sales certificates. Her internships include working with the NFLPA in player affairs and development, the Jacksonville Jaguars in ticket sales, and the Johnson City Cardinals in community relations. She is proficient in ticketing and CRM software and has leadership experience planning conferences and managing donor relationships.
Patrick Gilbert's Resume - Marketing professional with experience in finance, economics, retail, and nonprofits. Penn State alumni, passionate about philanthropy, and a student of inbound marketing theory.
Patrick Gilbert's Resume - Marketing professional with experience in finance, economics, retail, and nonprofits. Penn State alumni, passionate about philanthropy, and a student of inbound marketing theory.
I have a background in product management and wealth management in financial services. During my MBA from the University of Washington, I explored marketing and data analytics in both tech and the nonprofit sector. Currently looking for a role in either marketing or data analytics in either sector.
1. KAYLA WULFF 8782 Cloudleap Court, Apartment 21 ● Columbia, Maryland 21045
(517)745-7612 ● wulff.kayla@gmail.com ● www.linkedin.com/in/kaylawulff
EDUCATION
Central Michigan University; Mount Pleasant, Michigan December 2016
Bachelor of Applied Arts
Major: Sport Management; Minor: Professional Sales GPA: 3.32
Carew International Professional Sales Certificates 2015 – 2016
• Advanced Positional Selling; Dimensions of Professional Selling; Pathways to Negotiation; Building Customer
Equity
PROFESSIONAL INTERNSHIPS
National Football League Players Association; Washington, District of Columbia January 2017 – Current
Player Affairs and Development Intern
• Promote the NFLPA career and education-related programs and resources to active players
• Assist current players with becoming certified on Instagram and Twitter
• Review and follow up with applications for the Registered Financial Advisor program
• Created an NFLPA Externship networking page on LinkedIn for NFLPA Externship participants
Jacksonville Jaguars; Jacksonville, Florida May 2016 – August 2016
Ticket Sales and Member Services Intern
• Operated Archtics ticketing software and Microsoft Dynamics CRM to stay up-to-date on client accounts
• Assisted in planning and execution of season ticket member and client prospecting events
• Promoted to an Inside Sales Representative at the conclusion of the internship to build on and maximize my skill set
Johnson City Cardinals; Johnson City, Tennessee June 2014 – August 2014
Community and Public Relations Intern
• Managed all inventory of team merchandise to guarantee accurate records of sales
• Oversaw “Kids’ Zone” during games to provide a safe environment for all children involved
EMPLOYMENT
Jacksonville Jaguars; Jacksonville, Florida August 2016 – December 2016
Inside Sales Representative
• Prospected potential full-season, partial-season and group ticket customers to increase revenue
• Utilized Microsoft Dynamics CRM to maintain customer relationships
• Utilized Ticketmaster’s Archtics ticketing software to manage ticket inventory and pricing
• Developed, maintained, and enhanced relationships with current and past season ticket members
• Provided unmatched service to customers through phone, face-to-face, and email communications and events
Chippewa Athletic Fund; Central Michigan University April 2014 – May 2016
Student Assistant/Volunteer
• Manage donor event execution including RSVPs, catering orders and donor communication
• Assist in maintaining quality relationships with donors to gain their continued support
• Display polished customer service skills and professionalism to ensure a positive experience
PROFESSIONAL DEVELOPMENT
Sport Management Association; Central Michigan University October 2013 – May 2016
President, Vice President, Membership Chairman
• Planned various development opportunities for nearly 70 members to Indianapolis, Nashville, and Detroit
Sport Management Association 2016 Conference Planning Committee, Central Michigan University May 2015 – May 2016
Chief Financial Officer
• Drafted a proposal and received a $7,000 grant to be used for the 2016 Sport Management Association Conference
• Decreased cost by over 38% while increasing attendance by 37% (as compared to the previous year)