This professional profile summarizes Alita Murray's career experience and qualifications. She has over 20 years of experience in management, sales, customer service, and education. Her background includes creating new departments, improving processes, managing client relationships, and tracking performance metrics. She is proficient in Microsoft Office applications and enjoys community involvement through various volunteer activities.

1. …continued…
PROFESSIONAL
PROFILE
&
CORE
COMPETENCY
Goal oriented leader with extensive management experience; proven success creating & developing new
departments & driving new projects within an organization to provide & maintain growing client relationships in
sales & service, while improving processes & streamlining productivity by applying & utilizing new technologies to
provide the best service while tracking & improving performance
PNC
Bank
N.A.
~
1990-­‐‑
2001
~
Various
Positions
Department
Manager,
Offisite
ATM
Service
Center,
Installations
Dept.
Manager,
Senior
Banking
Officer:
PNC
Bank
~
98’-­‐‑
01’
v Created,
Built
and
Developed
New
Offsite
ATM
Service
Department
(wrote
policy
and
procedures
for
newly
formed
department
and
created
customer
service
center,
tracking
service
performance
for
1500
plus
ATMs
nationwide),
developed
and
wrote
Macros
in
Excel
to
improve
automation,
continually
updated
and
improved
as
department
expanded
v Managed
Installations
&
Service
Department
Staff
striving
for
complete
automation
of
daily
activities
to
force
efficiency
and
use
of
available
resources
for
both
internal
and
external
staff,
created
reports
(pivot
tables,
charts,
spreadsheets
for
reporting,
tracking)
v Project
Manager,
local
and
national
levels
v Hired
and
Trained
New
and
Existing
Staff
v Managed
installations
for
new
offsite
ATMs
nationwide
v Installation
and
Service
liaison
for
National
Sales
Managers,
Department
Heads,
Clients
v Created
and
Provided
Weekly,
Monthly
and
Annual
Reports
tracking
sales,
budget
and
service
performance
(Microsoft
Word,
Excel
–
pivot
tables,
charts,
spreadsheets,
etc)
v National
Vendor
Management
&
Client
Relationship
Management
~
scheduled,
organized,
led
weekly,
monthly,
annual
meetings
with
vendor
relationship
managers
and
managerial
and
subordinate
staff,
both
local
and
national
and
actively
participated
in
annual
client
meetings
to
maintain,
improve
and
expand
relationships
and
client
base
Other
Positions
held
at
PNC
~
90’-­‐‑98’:
Operations
Manager
for
Supermarket
Branches
(3
man
start-­‐‑up
team
to
introduce
In-­‐‑Store
Banking
to
PNC),
Branch
Manager,
Asst.
Branch
Manager,
Merger
Team
Member
Graduate
of
intense
18mo.
Management
Training
Program,
Customer
Service
Representative,
Part-­‐‑time
Teller
(while
attending
college)
Little
Learners
Christian
Preschool
~
2010-­‐‑2016
Head
Teacher:
4
&
5
year
old
class
v Meet
with
board
and
parents
to
inform
of
progress
and
present
changes
for
improvement
to
programs
v Review
budgets,
fundraising
initiatives,
create
&
order
advertising
signage
v Update
and
improve
website
v Prepare
and
distribute
Parent
Handbook,
annual
schedule,
monthly
activity
schedule
ALITA MURRAY
2929 Coventryville Rd • Pottstown, PA 19465 • alita_murray@yahoo.com • 484-571-6131
EXPERIENCE
(ORDERED
BY
RELEVANCE)
v Systems
&
Process
Creation,
Implementation
&
Improvement
v Sales
&
Service
Management
v Team
&
Client
Relationship
Manager
v Project
Manager
&
Special
Events
Coordinator
v Productivity
&
Performance
Analysis
&
Tracking

2. ALITA MURRAY PAGE TWO
Experience continued
v Direct
preschool
programs
(fall,
Christmas,
Grandparents
Day,
Graduation
including
yearbook
prep
and
design,
slide
shows
for
each)
v Lead
orientation
meeting
for
new
students’
parents
v Coordinate
themes,
educational
curriculum,
programs,
field
trips
etc
v Create
new
and
interesting
programs
to
develop
students’
fine
motor
skills
cognitive
development,
knowledge
of
letters,
numbers,
through
creative
crafts,
music
and
games
Mud
Camp
~
2007-­‐‑present
Founder
and
Director
v Created
Summer
Pottery
Camp
for
local
community
families
and
children
v Trained
additional
youth
instructors
to
lead
various
age
groups
through
program
v Successfully
managed
budget
growing
membership
and
interest
annually
since
2009,
v Expanded
to
include
adult
classes
Source4teachers
~
2015
-­‐‑
present
Substitute
Teacher–
Emergency
Certified,
Chester
County
CCIU
v Substitute
Teacher
in
surrounding
elementary,
middle
and
high
school
COMPUTER
SKILLS
Proficient
in
Microsoft
Office,
Word,
Excel,
Power
Point,
Prezi,
Experience
with
website
Admin/Updating,
Note:
always
eager
to
learn
and
implement
new
software
to
improve
process
efficiency
where
needed
EDUCATION
B.A.
Statistics
&
Marketing
Temple
University,
1992
OTHER
ACTIVITIES
v All-­‐‑Type
Fence
Co.
Inc.
~
Office
Manager
(family
business)
v Elementary,
Middle
&
High
School:
Started
Drama
Club
to
introduce
Elementary
School
Plays;
PTA;
Home
Room
Parent;
Reading
&
Writing
volunteer
for
children
in
need
of
additional
help;
Relay
for
Life
Team
Co-­‐‑Coordinator,
Chaperone
&
Volunteer
(Art
Shows,
Fun
Fairs,
Book
Fairs,
Field
Trips,
Student
Store);
Extra
Curricular
Field
Trip
Ticket
Coordinator;
Yearbook
Planning,
designer
&
Photographer,
volunteer
for
athletic
&
music
department
v MIP
participant
&
member
v Full-­‐‑time
mother,
enjoy
activities
with
children
and
family,
community
service,
volleyball,
basketball,
Tae-­‐‑
Kwon-­‐‑Do,
biking,
tennis,
running,
travel,
gardening
&
arts.
v
v Recycling
Center
Volunteer
Coordinator
and
Volunteer
(Recycling
Services
Inc.)
v Community
Sustained
Agriculture
Worker
and
Volunteer
(Turning
Roots
Farm)
v Church:
Sunday
School
Teacher,
Children’s
Church
Teacher,
Youth
Club
Teacher,
mission
trips,
VBS
coordinator
and
teacher,
Serve
on
committees
for
various
special
projects
(Shattered,
Search
Committee)
v Local
Youth
Athletic
Leagues:
multiple
areas
of
volunteering
to
support
Soccer,
Baseball/Softball,
Basketball,
Football,
Lacrosse
and
Rugby
v Coach
~
Soccer,
Softball,
Basketball
v Member
of
Young
Life
Support
Team
to
start
Young
Life
at
the
OJR
High
School
and
Middle
School
v Camphill
Special
Schools
~
Small
Group
Instruction
Teacher
~
Soltane
v MOPS:
Treasurer
and
participant