8. • Standard TDM phones
• IP phones
• Smart phones (Apple, Android, Windows, …)
• Computers
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Voice communication devices
9. • Announcing
• Recording IVR
• Call centers
• Call managing and monitoring
• Number forwarding
• Supporting FAX, POS, ALARM
services
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FUNCTIONALITIES
• Conference calls
• Virtual conference room
• Group calls and Pickup groups
• ALCR – Advanced Least Cost Routing
• Security
• …..
LOADS OF SERVICES
10. Common Features
• Automated Attendant
• Conference Bridging
• Call Monitoring
• Call Parking
• Call Queuing
• Call Waiting
• Call Transfer
• Database Integration
• Dial by Name
• Music on Hold
• Time Conditions and Grouping
• Voice Mail to Email
• Day/Night Control
• CDR Reports
Group Features
• Custom Inbound Routing
• Call Groups
• Call Queues
• Announcements
• System Recordings
• Music on Hold Groups
• Device Inventory
• PIN Codes
• Incoming Fax Detection
• Conference Calling
• Remote Office
User Features
• Call Fwd Busy, N/A, Always
• Call Hold/Transfer
• Call Join, Conference
• Call Parking Control
• Last Number Redial
• Online Voice Mail Retrieval
• Voice Mail to Email
• Do Not Disturb
• Speed Dial
• Black List (Call Screening)
• Call Recording
• Call Waiting
• Call Presence
Feature Support
Full range of standard PBX functionality
11. • One Address book
• Click to dial – MS Outlook,
SAP, Lync, etc.
• Same number on many devices
• Extension number everywhere
• Permanent availability
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INTEGRATION
• Identity - CLIP, COLP
• Incoming calls management
(GSM, IVR)
12. • Modular approach
Adding of optional modules
Increasing capacity
• State of the art design
„One box solution“
Integrated versatile
interfaces
• Cost reduction
Step by step migration
Reduction of necessary network
connections
Free calls between distributed premises
BENEFITS
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13. • „TDM/ISDN experience“ +
• WEB user interface (for phone setup, voice mail, ….)
• Call status management and control
USER EXPERIENCE
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16. • Interoperability
Interface support (FXS, FXO, ISDN, GSM, …)
Analog, digital and IP protocols (DSS1, SSN7, QSIG, CAS, SIP, TLS, SRTP,...)
• User friendly
Administrator and personal web portal
Auto provisioning
Remote access
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BENEFITS
17. • High reliability – MTBF
Dedicated hardware and software
High HW MTBF
Applications
• Redundancy
High availability
„Load sharing“ capacity
Increase of reliability
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BENEFITS
18. • SME
• Gaming and tourism
• Production industry
• Special networks
REFERENCES
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• Logistics
• Retail
• Government institutions
• Hotels
• …
19. Competitive advantages
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Aspects Mi Switch Other solutions
Interface implementation –
Wi-Fi, UMTS, Ethernet, VLAN, …
One network element More network elements required
Firewall,
intrusion detection,
…
One network element More network elements required
Licensing No licensing Licenses per user for each
feature
Architecture solution All in one solution – same network
element for different functionalities –
IP PBX, Call Center, Recording, …
Different network elements for
different functionalities
Auto provisioning Available for Aastra, YeaLync phones,
other phones on request
Available for proprietary phones
only, other phones not
supported
Custom solution projects –
pre-analysis, solution proposal,
implementation
Faster response Longer response
Price Significant price reduction
some 10k€
Very high investment
more 100k€
Support Single point of contact
Faster response
Huge support teams
Slower response
Cost / Benefit Optimal ???
20. MASTERLINE INTERNATIONAL
Examples o implementation
• MI Switch as IP PBX
• MI Switch as ISDN-SIP converter
• MI Switch as Backup registrar in IP Centrex
• MI Switch as Distributted Call Center
• MI Switch in redundant configuration
• MI Switch in load sharing configuration
• MI Switch as Hotel IP PBX
• MI Switch for Remote clients
• MI Switch for remote locations
• MI Switch Click to Dial
• MI Switch CRM integration
• MI Switch Email to Fax to Email
• MI Switch Mobile IP PBX
• MI Switch for additional applications
