Digital Profile of RMS Tech Solutions (an astTECS franchise)

1. RMS Tech Solutions
1

2. RMS Tech Solutions is
established in the year
2019 at Pune,
Maharashtra. RMS Tech
Solutions is a Sole
Proprietorship.
We are providing
enterprise
telecommunication
solutions to all kind
of enterprises,
Organizations,
Institutions.
RMS Tech Solutions
is a leading asterisk
based
Telecommunication
solution provider.
RMS Tech Solutions 2
Who We are?

3. RMS Tech Solutions 3
What We Do?
RMS Tech Solution provide telecommunication solutions
to SME's, IT Industry, Call Centres and BPO Industry, Hospitality
Industry, Hospitals, Real Estate Industry, Apartments,
Educational Institutions in affordable prices.
Telecom products that RMS Tech Solutions deal with are …
IP PBX systems
Call centre dialer with Predictive dialing and
Progressive or Preview dialing features
GSM Dialer Voice Loggers PRI Cards
GSM Gateways PRI Gateway IVR Systems
IP Phones Video Conference CRM

4. RMS Tech Solutions 4
Our Strength
24/7 Support.
Very good after
sale service. We
have technical
support team
who can help
customers when
they need most.

5. RMS Tech Solutions 5
Products & Services
IVR
SYSTEM
CALL
CENTER
DIALER
GATEWAYS
IPPBX
VOICE LOGGER
PRI CARDS

6. RMS Tech Solutions 6
Products & Services
CRM
VIDEO
CONFERE
NCE
SBC
(Session
Border
Control)
IP PHONES
DOOR TO DOOR
VIDEO PHONES
24/7 SUPPORT

7. RMS Tech Solutions 7
IP PBX SYSTEMS
IP PBX
MINI
IPPBX
HOTEL
IPPBX
REAL ESTATE
IPPBX
APARTMENT
IPPBX
HOSPITAL
IPPBX
APPLIANCE
IPPBX
Supports PRI, GSM,
SIP, Analogue Trunks

8. RMS Tech Solutions 8
ARCHITECTURE

9. RMS Tech Solutions 9
ARCHITECTURE

10. RMS Tech Solutions 10
FEATURES
• Open Source Asterisk IP PBX • Interactive Voice Response
• Video Conference • Built in call recording • Voice Logger
• Voice Mail to E-mail • Distributed office set up
• Centralized Administration • Call detail report
• Web based receptionist console • GSM integration
• Audio conference bridging • Fax support
• Logical partitioning • 3rd party application Integration
CALL FEATURES
• Authentication • Blacklists • Blind transfer • Auto call back •
Background music • Backup system configuration • Barge-in • Call
follow me • Call forward on busy • Call forward on no answer • Call
parking • Call queuing • Call recording • Call retrieval • Call routing
• CLI based routing • Conference bridging • Dial-in conference •
Database integration • Dial by name • Direct inward dialing (DID) •
Ring group • Interactive directory listing • Do not disturb • Music on
hold • Music on transfer • Date and time format • Parallel ring •
Paging Remote office support • Remote call pickup • Roaming
extension

11. RMS Tech Solutions 11
PRODUCT BUNDLES
*e25
up to 25 extensions &
5 Concurrent Calls
*e50
up to 50 extensions &
10 Concurrent Calls
*e100
up to 100 extensions &
30 Concurrent Calls
*e200
up to 200 extensions &
45 Concurrent Calls
*e300
up to 300 extensions &
60 Concurrent Calls
*e500
up to 500 extensions &
90 Concurrent Calls
*e1000
up to 1000 extensions &
120 Concurrent Calls
* Upgradable by clustering / compatible with PRI, GSM & VoIP

12. RMS Tech Solutions 12
CALL CENTER DIALERS
CALL CENTER
DIALERS
GSM DIALERS
PREDICTIVE
DIALING
PROGRESSIVE
or PREVIEW
DIALING
Supports PRI, GSM,
SIP, Analogue Trunks

13. RMS Tech Solutions 13
ARCHITECTURE

14. RMS Tech Solutions 14
ARCHITECTURE

15. RMS Tech Solutions 15
FEATURES
GSM predictive dialer
• Auto change of the campaign according to time zone
• Automatic agent account lock
• IVR database retrieval
• Click to call from website
• Dial-in/dial out multiparty conference
• Automatic call distribution • Interactive voice response •
Voice logger • Voice blasting • Hosted dialer • CRM
integration • SMS integration
• Live/current agent monitoring • Report and campaign
statistics • Voicemail to email • Missed call alert on agent
screen • Call history search and dial option • Feedback IVR
• Sticky agent and account based call routing

16. RMS Tech Solutions 16
PRODUCT BUNDLES
*astC5 - for 5 agents *astC10 - for 10 agents
*astC30 - for 30 agents *astC60 - for 60 agents
*astC100 - for 100 agents
* Upgradable by clustering / compatible with PRI, GSM & VoIP

17. RMS Tech Solutions 17
GSM GATEWAY
Product Bundles
• 1 Port
• 4 Ports
• 8 Ports
• 16 Ports
• 32 Ports
Features
• Least Cost routing
• DTMF Detection
• Digital audio quality
• Comfort noise generation
• Balance Alarm
• Sending/Receiving SMS
• White & Black list
• Flexible IVR
• Voice mail system
• Easy to use
• Scalable – Just add additional
channels to extend the system

18. RMS Tech Solutions 18
PRI CARDS
Product Bundles • *ast 1 Port
• *ast 2 Ports
• *ast 4 Ports
Features
*astTECS PRI cards are high-
performance, cost effective telephony
cards available with carrier grade optional
hardware echo cancellation. The card
allows up to 96 (T1) or 120 (E1) channels
and allows integration of legacy telephony
systems with emerging Voice-over IP
(VoIP) technologies.
*astTECS E1/T1/J1 digital cards are
designed to work with Open Source based
VoIP platforms such as Asterisk® (e.g.
PBX in a Flash®, FreePBX® Elastix®) &
FreeSWITCH®. It supports industry
standard telephony protocol families.
Both line-side, trunk-side interfaces along
with advanced call features are
supported.

19. RMS Tech Solutions 19
VOICE LOGGERS
Voice Logger system for
• Financial Institutes – Banks, Stock
broking firms etc.
• Call Centers – ITES/ BPO/KPO
• Business Enterprises - IT, Real
Estate, SMEs, Media Houses,
Service Firms.
• Tourism & Hospitality – Hotels,
Resorts, Railways, Car Rentals,
Airline, Travel Agents.
• Health Care Sector – Hospitals,
Clinics, Pharmacy
• Educational Institutions - Schools,
College, Hostels, On-line training

20. RMS Tech Solutions 20
IVR
Benefits
• Intelligent call routing allows your customers to reach the
right agent every time they call
• Integrate your IVR system with internal applications to
improve your call center operations
• Expand your ability to get feedback from customers with
surveys that populate your database from your IVR
solution
• Advanced call routing allows your team to be accessible
via mobile, land line, or even another IVR system
• Reduce idle time in your call center with outbound
campaign management

21. RMS Tech Solutions
21
Thank You
B-10, Krishna Sahakari Housing Society,
Near Pragati Park, Anandnagar,
Sinhgad Road, Pune – 411051
Call – +91 8329087317
Email – info@rmstechsolutions.in
Website – http://www.rmstechsolutions.in