KEYTIME SYSTEMS HAS CHOSEN BEANYWHERE SUPPORT EXPRESS AS THEIR IDEAL REMOTE SUPPORT SOLUTION

1. KEYTIME SYSTEMS HAS CHOSEN BEANYWHERE SUPPORT EXPRESS
AS THEIR IDEAL REMOTE SUPPORT SOLUTION
“Our staff considers BeAnywhere
an highly functional software,
easy to use, fast, intuitive and
configurable to meet our needs.
Customers like it.”
Get Live From the CloudTM
BeAnywhere Support Express (BASE) has
been elected by Keytime Systems – Sage
Pastel software resellers for the past twenty
years – as the perfect remote support tool,
not only to keep the internal IT infrastructure
up and running, but also to provide
comprehensive remote assistance to each
and every client in need.
Supporting a wide range of small and medium
sized businesses in the UK and Ireland, Keytime
Systems looked for a tool capable of providing
remote support to any customer, regardless
their geographic location or custom settings –
BASE guaranties the best performance to any
Microsoft®
Windows®
and Apple®
Mac®
machine, even with firewalls and exotic
network configurations. “We typically use
remote connection software to quickly resolve
software and usability problems for
customers. We also use the solution to install
and update software”, stated Anthony
Boggiano, Keytime Systems Director. BASE 5.0
features the inSight Lite Edition, a Remote
Monitoring add-on conceived to help problem
prevention and decrease downtimes in clients’
critical servers and workstations. Additionally to
CPU, Memory State and HDD monitoring (and
also the possibility to perform Device Auditing),
the inSight module is also capable of maintaining
remote hardware and software inventory always
automatically updated.
“We also find it useful for providing
product training for new users”, concluded
the Keytime responsible, pointing one of
Support Express’ Advanced Remote Control
strong points – technicians can share their
Case Study
Keytime Systems

2. About Keytime Systems Limited
Building software capable of solving real small businesses’
problems for more than 20 years.
Starting out writing payroll software back in 1989, Keytime
Systems as added other solutions to the portfolio, including
the Pastel range of bookkeeping software, which is used by
over 180 thousand businesses around the world.
BeAnywhere is specialized in cloud computing solutions, with
leading products in the remote access, support, management
and monitoring markets. Founded in 1996, BeAnywhere has
offices and data centers in three continents. Our international
sales, development and support teams work around the clock to
provide our clients simple, complete and safe solutions that
assure the maximum return in investment. BeAnywhere belongs
to Leading Capital, a group with interests in Information
Technology and Media.
About BeAnywhere
BeAnywhere Support Express is an advanced solution that allows
to remotely access any machine with Microsoft®
Windows®
or
Apple®
Mac®
in order to provide technical assistance or endure
system administration. Its unique peer-to-peer technology
allows immediate remote support, management and monitoring
on request to any computer in any location, even through
firewalls and complex network configurations.
About BeAnywhere Support Express
beanywhere.com 2013 Follow us:
BeAnywhere North America
5811 Cooney Road, Suite 305,
South Tower
Richmond, British Columbia
V6X 3M1
Canada
+1 650 353 3227
contact@beanywhere.com
screen with clients or use a laser pointer on the
remote desktop, through the Remote Desktop
feature (compatible with multiple Terminal
Services sessions, Fast User Switching, two-way
clipboard transfers, multi-monitor scenarios
and different color modes).
Quickness, effectiveness and competence are
some of the most valued concepts of Keytime
Systems. As a result, the English-based company
couldn’t ask for nothing less than BeAnywhere
Support Express standards: “It is a very
valuable tool in terms of speeding the
resolution of problems”, reinforces Anthony
Boggiano. “Customers love how we connect
to their PC/Server and resolve problems for
them. It saves time for both parties and they
appreciate the level of service we can offer”.
The available communication channels help
the diagnosing process, the remote
assistance procedures and the final work
quality assessment – additionally to the chat
window, the integrated VoIP module allows
multiple simultaneous calls with clients
and/or technicians (or a mix of both).
Naturally, all communications are protected
by 256-bit AES encryption and every action
taken on the remote computer is logged.
“With BeAnywhere we’ve built a fast,
secure way to support all of our clients in
file VAT returns and ECSL”.
BeAnywhere Support Express provides the
opportunity to create unlimited users and
departments, with different profiles and
granular permissions. This feature allows
in-depth management procedures and a total
control over the workforce and the business
overall achievements – “our staff considers
BeAnywhere an highly functional software,
easy to use, fast, intuitive and configurable
to meet our needs. Customers like it”. Yet
another touching point between Keytime Systems
and BeAnywhere approach: the importance of a
loyal Customer Service. “BeAnywhere’s
commercial services have been very
organized, efficient and capable to deliver
solutions appropriate to our specific needs.
Regarding their technical department, I
really can’t say, because, so far, we haven’t
experienced any problems with the
software”, concluded Anthony Boggiano.