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PCM Vision 2019 Breakout: Cisco

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Next Generation Collaboration | Darrin Jelly - Cisco Products Sales Specialist

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PCM Vision 2019 Breakout: Cisco

  1. 1. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential LEADINGTHEWAY 2019 INTERNAL USE ONLY – DO NOT DISTRIBUTE
  2. 2. Dec. 4th, 2018 Overview Cisco Collaboration INTERNAL USE ONLY – DO NOT DISTRIBUTE
  3. 3. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Agenda • Introductions • Project Goals and Objectives • Financial Services Collaboration • Cisco Collaboration Architecture • Next Generation Meeting Experience • Q&A INTERNAL USE ONLY – DO NOT DISTRIBUTE
  4. 4. Bauer Manufacturing Opportunity Solution Outcome Improve teamwork and productivity with customers, partners, and employees CMR Cloud, Cisco endpoints 30% increase in productivity, 10% shorter time to market INTERNAL USE ONLY – DO NOT DISTRIBUTE
  5. 5. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Founded 2006 I $130m I 1,000 employees | San Francisco, CA | CHALLENGE • Using multiple collaboration technologies from different vendors (Zoom, Slack, Ring Central) which created technical complexity and increased vendor management • Video in Zoom rooms were ridged and did not track speakers easily which presented challenges for all hands meetings, audio and video quality was poor and inconsistent which diminished the experience for remote attendees • Licensing and support were disparate which made troubleshooting and user management challenging • Interactive collaboration such as simultaneous white boarding with office and remote workers was not supported SOLUTION • Implemented a fully integrated single vendor cloud solution that incorporated high quality video endpoint registration and management, web conferencing, global conference calling, team collaboration and interactive white boarding across Anaplan’s global operations • Standardized conference room collaboration equipment to reduce complexity and cost • Implemented an consolidated license program that covered software and support for all devices VALUE • Improved system utilization • Reduced support and system troubleshooting costs through standardization • Improved interactions and collaboration experience with both external customers and partners globally • Had a single system that could accommodate special use cases such as all hands meetings, trainings, events and technical support Mobil e DeskMeeting Room INTERNAL USE ONLY – DO NOT DISTRIBUTE
  6. 6. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Employee challenges today InefficientWorkplacesDisparateTools ExternalCollaboration © 2018 Cisco and/or its affiliates. All rights reserved. INTERNAL USE ONLY – DO NOT DISTRIBUTE
  7. 7. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Virtual Physical Integrating into existing tools and workflows Teams need workplaces built for innovation and speed © 2018 Cisco and/or its affiliates. All rights reserved. INTERNAL USE ONLY – DO NOT DISTRIBUTE
  8. 8. Bridges not islands INTERNAL USE ONLY – DO NOT DISTRIBUTE
  9. 9. Calling – Meetings –Teams - Devices Across Devices & Browsers An open collaboration canvas that empowers teams to perform at their best Cisco Webex Open Platform Microsoft Google Slack Salesforce Jira + 24,000 more Enterprise Grade SecurityHybrid Services © 2018 Cisco and/or its affiliates. All rights reserved. INTERNAL USE ONLY – DO NOT DISTRIBUTE
  10. 10. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cisco Collaboration Portfolio Designed to enable the more intuitive way to work today and tomorrow Calling Messaging Contact CenterMeetings On-Premises | Hybrid | Cloud Enterprise grade security Integrations API & SDK Award winning devices INTERNAL USE ONLY – DO NOT DISTRIBUTE
  11. 11. 11 INTERNAL USE ONLY – DO NOT DISTRIBUTE
  12. 12. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Join INTERNAL USE ONLY – DO NOT DISTRIBUTE
  13. 13. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential “OK Webex, join my meeting” Hi John, Joining your meeting Remove distractions, automate key tasks With noise suppression in Webex Room Series devices and Cisco Webex Assistant in Webex Teams AI Powers Smarter Ways to Work Smarter Way s to Work Enhance Visibility INTERNAL USE ONLY – DO NOT DISTRIBUTE
  14. 14. Cisco collaboration device portfolio Choose how you wish to collaborate Collaboration room Integrator solutions Collaboration desktop video Soft clients Voice devices Room Kit and Room Kit Plus Room 55 Room 70 MX700 and MX800 IX5000 SeriesWebex Board 55 and 70 SX80 for custom/industry applications Jabber Webex Meetings Webex TeamsDX80 IP Wireless Phone6800, 7800, and 8800 Series IP Conferencing 8845 and 8865 SX10 and SX20 Quick Sets 500 Series Headsets In-room sharing Webex Share* *Coming Fall 2018 INTERNAL USE ONLY – DO NOT DISTRIBUTE
  15. 15. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cisco’s Calling Solutions and our customer’s journey to the Cloud CloudPremises Unified Communications Manager Meeting Server Contact Center Business Edition Hybrid The Transition Zone INTERNAL USE ONLY – DO NOT DISTRIBUTE
  16. 16. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Smart integration In-room and 3rd party control Macro framework for customized UI API & metrics for analytics (people count) Smart meeting Auto wake-up & consistent UI Auto pair with BYOD One button to join scheduled calls Smart presentation Wireless & wired sharing 4k content Local or in conference Smarter meeting rooms Digital transformation that gets more done -- faster INTERNAL USE ONLY – DO NOT DISTRIBUTE
  17. 17. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco ConfidentialDiagnostics for a superior experience and resource planning Audio distance: 1.90 Quality: 0.58 Far end: 0 F: 0.0% T: 86.4% U: 0.0% N: 0.0% S: 235 People count: 6 INTERNAL USE ONLY – DO NOT DISTRIBUTE
  18. 18. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Intelligent framing for clearer communication Auto-detects people in room Selects best framing Best Overview Detects person speaking Selects best framing for speaker Speaker Tracking INTERNAL USE ONLY – DO NOT DISTRIBUTE
  19. 19. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Increase team creativity and communication + View in-app from anywhere and available in the space after a meeting Extend white boarding across cloud-connected devices INTERNAL USE ONLY – DO NOT DISTRIBUTE
  20. 20. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Webex Meetings Experience New in-meeting control bar with one click to the most common tools Modern video-first experience, everyone can be seen no matter how they join Better Together with Webex Devices INTERNAL USE ONLY – DO NOT DISTRIBUTE
  21. 21. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential A New Mobile Meeting Experience Web Optimized Using WebRTC – no plug-ins to host or join a meeting Reimagined mobile meetings equal participation April 2018 INTERNAL USE ONLY – DO NOT DISTRIBUTE
  22. 22. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Webex Meetings App Fastest Join Experience One click to start or join Integrated calendar Proximity for device pairing and content shareINTERNAL USE ONLY – DO NOT DISTRIBUTE
  23. 23. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Support on all lines for Jabber: The calling workhorse • Soft phone support for up to 8 lines • Standards-based video interoperability Answer Hang-up Decline Mute UnmuteStart Call Forward Call Transfer Create Conference Far End Camera Share (BFCP) History Headset Voicemail Call Pickup Hunt Group Call Record Call Monitor CTI Controllable Hold • Directory integration • Advanced phone controls INTERNAL USE ONLY – DO NOT DISTRIBUTE
  24. 24. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Surround meetings with messaging and content INTERNAL USE ONLY – DO NOT DISTRIBUTE
  25. 25. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Webex Teams Team collaboration All-in-one experience for messaging, file sharing, white boarding, video meetings, calling, and more. Continuous teamwork in secure virtual work spaces INTERNAL USE ONLY – DO NOT DISTRIBUTE
  26. 26. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Advanced analytics Basic reporting with customized reports, drill-down capabilities, multi- dimensional pivots and data exploration Available INTERNAL USE ONLY – DO NOT DISTRIBUTE
  27. 27. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential INTERNAL USE ONLY – DO NOT DISTRIBUTE
  28. 28. C97-740938-00 © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Customer Journey Platform • Omnichannel contact center solutions • Predictive analytics-based routing • Integrated collaboration that increases first contact resolution and customer satisfaction • Deep CRM integrations • Proven from small businesses through global customers Contact Center INTERNAL USE ONLY – DO NOT DISTRIBUTE
  29. 29. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Flexible Room Configurations For The Modern Workspace INTERNAL USE ONLY – DO NOT DISTRIBUTE
  30. 30. © 2018 Cisco and/or its affiliates. All rights reserved. Why Cisco © 2018 Cisco and/or its affiliates. All rights reserved. INTERNAL USE ONLY – DO NOT DISTRIBUTE
  31. 31. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Team Collaboration Meetings Calling With one way to buy- Collaboration Flex Plan Cisco Collaboration Flex Plan Subscribe once, deploy the way you want INTERNAL USE ONLY – DO NOT DISTRIBUTE
  32. 32. © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cisco Collaboration Flex Plan: enabling seamless transitions to the cloud Team Collaboration Cisco Webex Teams Meetings Cisco Webex Meetings Cisco Meeting Server Contact Center Customer Journey Platform Cisco Contact Center Hosted (HCS for Contact Center) Calling Hosted (HCS) Cisco Unified Communications Manager with Jabber Cisco Webex Calling Or Cisco BroadCloud New Sept 2018 INTERNAL USE ONLY – DO NOT DISTRIBUTE
  33. 33. Leading Collaboration Execution 95% of Fortune 500 Use Cisco Collaboration 3.5+ Million Cisco Contact Center Agents 290,000 Cisco Collaboration Customers 30+ Million Cisco Jabber Seats 87 Million Cisco Endpoints 6+ Billion Cisco WebEx Minutes per Month INTERNAL USE ONLY – DO NOT DISTRIBUTE
  34. 34. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential No competitor can supply and support a full Next Generations Meetings deployment Call Control IMPresence Conferencing Contact Center Web Conferencing Video Endpoints Voice Endpoints Video Recording & Streaming Cloud Deployment Support Contacts Microsoft 800-642-7676 Polycom 888-248-4143 Pexip 888-943-2680 Videxio 800-593-6124 Zoom 888-294-7643 Cisco TAC 800-553-2447 Go to Meeting 800-479-7899 Operational Efficiency Cost U INTERNAL USE ONLY – DO NOT DISTRIBUTE
  35. 35. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cisco can! We make it easy to deploy and support: Call Control IMPresence Conferencing Contact Center Web Conferencing Video Endpoints Voice Endpoints Video Recording & Streaming Cloud Deployment Support Contact Cisco TAC 800-553-2447 Network U INTERNAL USE ONLY – DO NOT DISTRIBUTE
  36. 36. Value Delivered at Cisco $485M/yr Real Estate Savings tied to adaptive collaboration workspaces: $6K per employee * 75K employees 16% Reduction in production development cycles 7%- 8% Energy Savings tied to intelligent collaboration 9.7% Reduced Deal Cycle Time and Sales Cycle Acceleration 57.5% Reduction in Travel per Employee (Not Normalized/time)
  37. 37. © 2018 Cisco and/or its affiliates. All rights reserved. Cisco Confidential Cisco Is Winning in the Marketplace INTERNAL USE ONLY – DO NOT DISTRIBUTE
  38. 38. Thank You 38INTERNAL USE ONLY – DO NOT DISTRIBUTE

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