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Mia Holly Speight
Laurel MD 20707 U.S.A
Cell +1-443-858-4449  Email: Miasp8@gmail.com
Objective
To provide superior service and sales for businesses or individuals to achieve
great results by delivering the wow factor. To go above and beyond what is
considered the norm. To leave a lasting impression of good rapport, high morale,
professionalism, and excellent service to the client.
Certificates/ Training
 SSOT- STCW training
 ISSA/AAAI Master personal trainer
 Crowd management
 Polishing the Gold
 POS Training
 Leadership training Virginia U.S.A
 CPR - for Healthcare Providers
 Security Awareness
Professional Experience
Royal Caribbean International Ltd., Cruise Staff 09/14- Present
1050 Caribbean Way
Miami, Florida 33132 USA
 Lead guest through hosting the sail away show on the pool deck
 Maintain good crowd management during immigration process upon re-entry into Key
West Florida USA, and safety during tendering operations to private islands (Co-Co
Kay) Bahamas
 Manage some rehearsal for the cruise staff, sports staff and youth staff for 70's show
and sail away
 Manage office cleanliness for cruise division
 Manage and control inventory of prizes, costumes and cruise staff storage area
 Lead introduction of the Cruise director during several shows and engaging guests in
fun dance routines to hold the guests attention as the show transitions to Cruise
director.
 Engage guests in jewelry workshops and Napkin folding demonstrations.
 Lead guest by communicating in English which is my mother language as well as
Spanish which is not my mother tongue during ship boarding and through
entertainment dance shows called the Latin Fiesta.
 Assist the Captain and maintain order during his appearances for photos.
 Cultivate ideas and planning with other senior staff members in crew welfare meeting
where I served as food welfare representative.
 Assist the activities manager Mauricio when needed as Host of Engagement parties
and Pool Parties.
 Part time sales on boarding days of room merchandise and beach clothing.
 Acts as a general public relation figure for Royal Caribbean international as worked
throughout the ship.
 Receive handover information and execute protocols as the active Bingo Host and
theme night captain

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 Promote sales and revenue during hosting by promoting bar staff, drink specials and
scrapbooking events
Fitness by Numbers LLC, Owner CEO, Head Personal Trainer 2006- Present
15646 Millbrook Lane, Laurel MD USA
(443) 858-4449
 Responsible for hiring and payroll for at least 9 employees
 Responsible for procuring a contract for The Windsor at Contee Crossing a luxury
apartment building with revenue potential of $10k monthly
 Scheduling clients with trainers for initial evaluations and consultations
 Safety and security of Databases and payment info from clientele
 Owning any and every potential problem of the company internally and externally
 Marketing via internet and word-of-mouth.
 Becoming one of the most highly sought after personal training business' in the
Maryland area USA via www.Thumbtack.com small business marketing
 Responsible for the company receiving no less than 5 out of 5 stars via customer
feedback through excellence in service
Beyond Excellence LLC, Health Promotion Executive 04/2006-2013
4800 Hampden Lane, Suite 200
Bethesda, MD 20814
CEO, Rashaan Bernard, Delise M. Bernard, Executive Vice President
(301) 249-6110- Office
(301) 928-2996- Cellular
 Increase performance with clientele in behavioral modification, team camaraderie
and reduce rate of employee absenteeism
 Contribute to health risk assessment for employees, and building relationship to
implement customized plans for corporations and Hospitals
 Review and revise wellness programming to advance participation rate of
attendees under contract. Promote jumpstart fitness programs such as “Lower My
BMI”, “Fitness Boot camp” and “The Biggest Loser”
 Act as a conduit public relations person for company module and programming
 Act as a liaison for Beyond Excellence by greeting participant and answering questions
about programs
 Assist in presenting to potential clientele and building a rapport with HR personnel
Sport Fit Total Fitness, Sales Rep- Personal Trainer 07/2004-08/2014
204 Fort Meade Rd. Laurel, MD 20707
Supervisor(s) Curtis Walker (240) 381-3634,
William Rothmiller Mannrock@gmail.com (856) 625-7704, (301) 953-1414
 Integral part of membership and increased personal training sales by 300% in 2004
 First to initiate the Boot camp style and paid group training in 2005
 Touted as Female top trainer 10 years consecutively, with profit at or above goal
 Received company’s highest sales award three years in a row 04’-06’
 Received the highest approval rating from new clients and helped to
Improve membership retention
 Integral part of increased Trainer sales through social media and web search engines
such as Thumbtack
 Gained most evaluations done by a single trainer in one month of 200 hours dedicated to
member services
 Highest sales of nutrition services and stretch therapy specialty training packages
 Managed the functional Training and TRX department from 2012-2013

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 Highest sales in Functional training Department overall.
 Responsible for highest gross in Pt department from non-members with the introduction
of www.thumbtack.com
 Mentor to current Personal training manager Manny Rothmiller and assisted the manger
responsible for his hire.
 Responsible for the exponential sales due to referral of my marketing products such as
Business cards through www.hardcards.com, ground signage, and various nutrition
demonstrations.
 Touted by general manager as the top 1% employee (sales and customer approval) of
the Sport Fit Total Fitness Club
Bally Total Fitness Corporation, Sales Rep- Personal Trainer 07/2002-07-2004
6515 Rt.40 Baltimore Nat’l Pike
Baltimore, Maryland 21228
Supervisor(s) Maurice Burnett, Catherine Brown
(410) 744-8444
 Using exercise demonstrations and innovative closing strategies, I aided our sales
team to lead the Personal Training Sales in the Eastern Region. I learned the
fundamentals of sales through training and staff development. Helped personal training
clients to reach their goals through rapport building and positive reinforcement.
Grafton School, Substitute 06/2001- 08/2002
661 Millwood Ave. Winchester, VA 22601
Supervisor(s) Doug Vogt or Kevin Lambert
(540) 722-9400
 Caring for persons with unique and challenging disabilities by motivating through
positive reinforcement. Urging students from grade school, high school levels, and late
adulthood through assistance with activities of daily living as well as being a
mentor/friend and confidant.
[HCFA] [CMS] Health Care Financing Administration, Clerical Asst. 06/2000- 10/2000
7500 Security Blvd. Baltimore MD.21207
Supervisor(s) Ned J. Burford / Linda Mueller (410)786-0183
(410) 786 -3673
 As an assistant to the Data Liaison Distribution team, I served in many capacities.
Readily able to tackle the computer application to document accounts receivable and
quickly move files within or without the division by faxing and filing. Gained experience in
networking with other groups surrounding my division and was able to usurp my talents
as a representative and contact person for my division. I helped to perform strategic
research with government data to procure evidence for financial prudence.
Education
Diploma, Baltimore City College High School, Class of 1998
Bachelor of Fine Arts, Shenandoah University, Class of 2002
AFAA Certified Personal Trainer, ISSA Certified Sports Nutrition
ISMA Master Certified Personal Trainer